"Nate and the service dept are excellent!"
Nate and the rest of the crew in the service department are excellent. Consistently! This time and every time I bring my car for service I get nothing but friendliness, knowledge, efficiency, and straight up superior customer service overall. I have worked with each of the service advisors at one time or another and they all are fantastic. Special acknowledgement also to Sandi in the office, Christa in service, Charlie in sales, and Paul Williams (mechanic).
"The service department is excellent "
The service department is excellent - Christa Creger (service advisor) and Paul Williams (mechanic) were so helpful and efficient. Paul has been consistently knowledgeable and helpful over time. Christa is very friendly and professional and took a ton of time to explain the repairs needed on my father’s vehicle. I trust the people here, and appreciate all of their assistance. Thanks everyone!
"Great Service Department!"
Christa and Nate in the service department were very helpful, as always. They are friendly and knowledgeable and efficient. The wait time was really short for my oil change, and their waiting area was accommodating for my laptop and getting some work done while I waited. Special acknowledgements to Cameron and Ray in the service department as well. And to Sandi in the business office. Thank you everyone!
"Would not honor GM warranty"
My battery, purchased and installed by them when they were privately owned as Underwood Chevrolet, failed in a year and a half. They would not even take the time to see if it was still under warranty (they just told me it wasn't) and told me it would cost $175 to put a new one in. I called Greg Bell Chevrolet in Adrian for a price comparison and they quoted me $130 to replace it and they would check my failed battery for any warranty or proration. I chose to take it to Greg Bell and I'm glad I did because it turned out it was fully covered and there was NO cost to me. Yeah Greg Bell!! I and my family had been loyal customers of Underwood Chevrolet in Clinton since they opened in Clinton but The Suburban group has ruined what once was a honorable and reasonable dealership. I will never go there again and I will tell everyone I know of their very poor business practices.