"I was lied too"
I was told the vehicle I bought went through a inspection. However it was is discovered the dealer did change the oil but did no change the the original disgusting dirty air filter. The vehicle has a oil leak and needs brakes. There is no way a inspection was completed unless the mechanic was blind. It really makes me wonder if the oil filter was changed. This is the second vehicle I have purchased within a year and most likely my last from Bill Kay Chevrolet.
"Easy to deal with"
Easy to deal with. Paperwork was simple and dealership was clean and cheerful. I love the new truck. It’s quiet and handles very responsive
"Outstanding service "
- Jasmine Montgomery
I would recommend this dealership to anyone because they take the time to help accommodate your needs. The service was phenomenal and I would recommend Paul Labak to anyone because this man will make it work for you.
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"Terrible Service that Cares more about upselling"
I had some problems with my 2012 Sonic (check engine light came on). Turned out - air intake cracked. My Car was still covered under the Powertrain warranty. Cost to replace the hose was around $100 but Dealer advised that I should change oil and get fuel injection cleaning services (around $200) unless “I WANT TO DRIVE WITH DEBRIS IN MY ENGINE”.
Dealer made it sound that I will cause permanent damage to my car if would not proceed with additional services. Trusting them and caring about longevity of my car I agreed to pay. The service was not covered by the Powertrain warranty.
Fast forward to March 2017, GM sent me a letter that they will reimburse the cost of repair. No additional info as to why but it sounded like it could be a design flow. I submitted the request for reimbursement of roughly $300. Dealer refused to submit that amount and agreed to only submit the hose replacement work.
Contacted GM and they reinstated that they DID NOT RECOMMEND additional service and WILL NOT cover it. In other words GM does not think there are "debris in my engine" that could damage my car. Why did Dealer lie to me? It's beyond me.
GM also contacted Tom B (Service Manager) but they could not get any resolution with him either. I spoke to him but he would not listen and would come back stating that I agreed to the Service. He would refuse to transfer me to a district manager saying that I can go through GM Customer Service.
In summary. The dealer misled me, caring only for their profits and not caring for the customer and the relationship. GM did not recommend additional services and yet Dealer suggested that it would damage my car if I did not.
I will never buy another Chevy particularly never do any business with Bill Kay Chevrolet. Working in the Banking industry I see how much effort we put in caring for our customers. These guys don't care. Beware!! I will be also writing a letter to Mary Barra (GM CEO) so she has insights into how her customers are treated.
The Bill Kay team is awesome ! I was impressed with the management,sales and customer care
in service. The Bill Kay team are experts in the GM product,,this was impressive to me.In closing
I wanted to mention Jamie, he answered all of my questions and concerns , at my request he racked
truck and allowed me time to inspect undercarriage .Jamie executed repairs as he promised !
Bill Kay has great customer care and commitment to their customers !
Regards Mark Alonzo
My husband and I had a great experience buying a new car. Paul is fantastic salesman and explained every detail about about our new suburban. Did not feel like a traditional dealership experience. Definitely will recommend Paul to anyone looking for a new car.
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