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Tom Carter
17 Reviews
17 Reviews of Tom Carter
April 22, 2023
Let me tell you a little bit about this place hoping it will save you some time and money and anxiety. I’ve lived with horrible anxiety for the last year waiting for my sons car to get stolen yat again. We will save you some time and money and anxiety. I’ve lived with horrible anxiety for the last year waiting for my sons car to get stolen yat again. We had a horrible experience buying the car a year ago. We came in to buy two cars and look for a third. We put money on down to order two. When the day cam and the cars arrived they called us in and the cars magically went up about 9K combined which made the payments outrageous. Worked with Berto to who was not very pleasant and Tom who’s the only good thing about this place. We left unhappy and with no cars because they simply said they could charge what they wanted with the economy the way it was currently and let me tell you each car was way over sticker price. So I went home and left a truthful review on quite a few different sites in less than 24 hours someone called us back and wanted to make it right. Somehow someway they took the $9000 increase off and got our payments back down to what they were originally supposed to be. So they asked me to remove the review which I did since they did make things, right. Fast forward three months and our brand new 2022 Seltos that still have the stickers on it inside got stolen by the Kia boyz. And come to find out Kia’s without a push button start have absolutely no security, and can be stolen in less than two minutes. And anyone can find out how to steal one if you have a TikTok. Since we’ve gotten the car back, I’ve lived in constant fear and won’t even let my son drive, his own car half the time, and when he does, I won’t let him keep anything in it because I’m afraid it will get stolen. I came back here to see if they can try to make it right and work with me on a car that has a pushbutton start. To say that it was a bad experience, and all I got was a slap in the face and treated even worse than the first time is an understatement. again, we worked with Tom and Tom was great again we didn’t have the luxury of working with Berto again we got Juan who basically just laughed at us. To say we feel cheated and taken advantage of is an understatement. Stay away from here and Kia all together. More
by ashleyannchase
Other Employees Tagged: Juan
Helpful 
June 02, 2021
Tom Carter, Juan Gaona and Mike Ruffolo are the best. Thank you very much for your professionalism. I Thank you very much Sincerely Kinderlin Washington. Thank you very much for your professionalism. I Thank you very much Sincerely Kinderlin Washington. More
by kinderlin
Other Employees Tagged: Michael Ruffolo, Juan Gaona
May 25, 2021
I purchased a Kia Sportage and Tom Carter was the salesperson whom walked me through the process in a professional and pleasant way. He answered my questions and got me into the vehicle I wanted! salesperson whom walked me through the process in a professional and pleasant way. He answered my questions and got me into the vehicle I wanted! More
by Wiley
April 10, 2021
I had an absolutely wonderful experience at Southlake Kia. My sales associate Tom Carter was great. He made it happen for me. I love my new Seltos Ex. I thank Tom and all of the folks at Southlake Kia. Kia. My sales associate Tom Carter was great. He made it happen for me. I love my new Seltos Ex. I thank Tom and all of the folks at Southlake Kia. 👏🏾 More
by RS Dodd
March 12, 2021
Southlake Kia is an outstanding dealership. From sales to finance to service. They go the extra mile to insure customer satisfaction. Professionalism, respect and cooperation are the order of the day. Tom finance to service. They go the extra mile to insure customer satisfaction. Professionalism, respect and cooperation are the order of the day. Tom Carter especially has provided the highest level of salesmanship through out the entire process to insure the proper vehicle selection, price, delivery and follow up. I had several choices of where to purchase my new vehicle, Tom Carter made Southlake Kia the clear choice. More
by Kappa KAŸ
March 05, 2021
My name is Cecile Coffman. I had a wonderful experience with the purchase of my new Kia Soul Turbo. Tom Carter was my salesman. Tom located the car I wanted. Excellent job! Outstanding Salesman. He was pol with the purchase of my new Kia Soul Turbo. Tom Carter was my salesman. Tom located the car I wanted. Excellent job! Outstanding Salesman. He was polite, courteous, thorough and professional. The Southlake Kia environment was warm and pleasant. Tom introduced me to some of the people who would be servicing my car in the future. Overall great experience. More
by Kappa KAŸ
September 26, 2020
I’m over the moon with the awesome service that I received from Tom Carter and Juan. I wanted the new Telluride 2020 and with God and them, I’m driving a 2021 Telluride!!! Thank God and thank you!!! received from Tom Carter and Juan. I wanted the new Telluride 2020 and with God and them, I’m driving a 2021 Telluride!!! Thank God and thank you!!! More
by rnjtravels
Other Employees Tagged: Dixie Pineda
September 11, 2020
We went to Southlake Kia on September 10,2020 looking to trade in our 2019 Toyota truck. We were going to get a 2020 Kia Sorrento After getting there we were totally surprised they had a fully loaded Tel trade in our 2019 Toyota truck. We were going to get a 2020 Kia Sorrento After getting there we were totally surprised they had a fully loaded Telluride. We test drove it and just knew it was the vehicle for us. Not to mention they are hard to come by. From the time we walked in until we left with our new telluride Tom our salesman was amazing. He made sure we were completely taken care of and satisfied. Also the entire staff were wonderful. Thank you for another wonderful experience. Lifetime customers. More
by Rilla1
Other Employees Tagged: Mason Whitcomb, Tom in finance
