"Great service, little mixup on my car, handled with humor..."
- LIZWAY7 Verified Customer
Great service, little mixup on my car, handled with humor and professionalism. Great coffee, comfortable lounge. No Charge for service👍🏻
That’s why I continue to lease Lexus, have done so for the past 12 years👍🏻
"I pre-paid for maintenance for my 2018 car. On this last..."
- laguera9 Verified Customer
I pre-paid for maintenance for my 2018 car. On this last visit, I was advised that the wheels needed to be aligned and the tires balanced because the car is over one year old, neither of which is included in my maintenance. I do not understand why that is not included in the maintenance package if it is customary and necessary after one year. I will bring the car elsewhere to do take care of that. I am annoyed.
My name is Gary Mariarossi and I am the General Manager here at Treasure Coast Lexus.
Thank you very much for taking the time to send in your review. I am very sorry to read
that you are not happy so I wanted to look into this and respond.
The pre-paid maintenance plan you purchased from us actually covers all of the required,
scheduled maintenance that is detailed in your owner's manual. Unfortunately, the balance
and alignment is not a required maintenance by the manufacturer. These 2 services are done
as needed. I am sorry that this was not more clearly explained to you. With that being said,
I want to offer my assistance regarding this situation. If your car needs an alignment and tire
balance I will be happy to assist you with that if you would like. I have posted my email address
below so you can contact me directly.
Thank you again for your review. By bringing issues like this to my attention it allows me to
assist and also helps us to fix issues like this and improve the service we provide our valued Guests.
Treasure Coast Lexus
February 20, 2020
"I had oil change and service."
- SUZFELTS Verified Customer
It was a very professional and polite service experience! I waited a little over an hour in a clean and comfortable waiting area! Very nice showroom!
By referring an employee you worked with, you agree to share your email address with this dealership so they can contact you should you qualify for their referral bonus. Qualifications for referral bonuses vary by dealer.