"Excellent customer service"
Many compliments to Tom! He provided excellent customer service when my Corolla needed extra work done, going above & beyond to find a replacement part and then transportation when the part was delayed.
"Excellent, competent, friendly service group"
No improvements needed here. Appointment experience was great - email reminders, on time when we arrived, on time to finish. Staff was all friendly and helpful. Car was fixed and runs great. We have ZERO complaints. Good job, Heritage!
My car was to have some small routine fixes plus registration. Turns out it needed new brakes AND the service area was busier than usual so that I was asked if I could leave my car. Yes, I could have with a lot of shuffling around and cancelling of appointments the next day. However, Tom heard the conundrum I was dealing with and said he'd try to get my car done as one of the maintenance men said they'd stay over. I knew that Tom was doing what he could to make that happen, staying beyond the time he was to leave. I love the phone calls letting me know the status of things so I could try to plan accordingly and have a back up plan if things didn't go as expected.
"Routine oil change "
We've always had great service from patty and Tom, they've never let us down, I highly recommend them. I trust both of them to be honest and solve any problems that have come up
Other Employees Tagged:
Even though I did not have an appointment, but needed help with a dead battery, Tom fixed our car in a speedy and timely manner. He treated me with respect and fairness. He was a wonderful help in time of need. THANKS TOM!
"Exceptional Service "
The Service team at Heritage is the best!!' Always Friendly and Helpful in Everyway From being greeted at your vehicle 🚗 to explaining everything before you leave
I have always had great people to deal with when i have had to have service done on the car, from the young lady i talk with when i first get there to the gentleman who takes the car, and they never make you wait long, just overall a great place to deal with and i tell friends about Heritage Toyota all the time, again thanks for all the hard work you do for customers.
"Honest, Helpful, No Pressure... They're my Guys!"
- Mr Sparky
When I find anything that I like in my life I stick with it. I take as good of care of things that I am able to and with the assistance of the Heritage Service Team I am able to fill that to a reality with my vehicle. I trust them, I admire their openness and friendly demeanor. Most importantly, I feel as though they are there not to up sell or make a commission, but to treat me as they themselves would like to be treated... that is a rare treat in today's hustle and bustle world.
"Professional and timely,"
Tom, has greeted and assisted me twice now. Great guy; explains services provided, answers any
questions I may have, and alerts me as to what I'll need and when at the next appointment. He's
very personable, pleasant and definitely an asset to Heritage Toyota.
We were greeted upon entry, and they loved my dog. Anytime my dog is welcome, it is a good day. He canvassed the entire shop front, with nothing but wags. He was as happy and pleased as I was. No pressure upon the multi-point inspection, very professional & courteous. We will be returning for sure.