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Tom Langlois
Tom Langlois, Service Manager, San Antonio Dodge Chrysler Jeep Ram
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Tom Langlois

Service Manager

San Antonio Dodge Chrysler Jeep Ram

11910 Interstate 35 Frontage Rd
San Antonio, TX 78233

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Dealership Experience

1 yr, 9 mos

Industry Experience

25 yrs, 1 mo

Specialties & Trainings

Chrysler certified

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3 Reviews of Tom Langlois

August 20, 2018

Dealership Rating

"It’s all for the money and nothing for the customer"

- JKU Divine

Went in for check engine light showing cylinder 6 misfire (p0306) as well as the climate control blower motor. Logic would dictate if cylinder 6 is misfiring, check that first. I also told them that there was a known existing issue with my engine’s cylinder head and that I’d seen where it had been covered under warranty for many people. Also stated blower motor was only working intermittently and making noise. A few days later I was then told initial diagnostic did not reveal issue with engine and that the blower motor was fine, even though I knew it wasn’t. Paid an additional diagnostic fee for them to “dig deeper” and was told they would check compression, etc etc. After the alleged deep diagnostic they came back and told me it was Because all of my plugs were bad and it would be another 900 bucks. Suspicious at this point I picked up my vehicle, paid for the diagnostic, and took it to another service center. Blower motor was in fact bad, and had to be replaced. Would have easily been covered under my extended warranty but since I did not take it to a Mopar shop, I came out of pocket. And rather than an entire tuneup (plugs, coils), I simply needed one spark plug that had fouled out. 15 dollar fix and half an hours labor. The second shop also told me that their deeper diagnostic was a farce and that the only thing that had been removed was the engine cover, unmoved dust being the key indicator not to mention clearly untouched factory torqued bolts. If they did anything at all it was nothing more than hook up a computer and tell me what the screen said. I contacted the service manager with this disturbing information, and he reluctantly asked me for receipts and pictures. Expecting them to make right on their negligence, I provided both along with a follow up email and never heard anything back even weeks later. San Antonio Dodge Chrysler Jeep Ram’s service department either has absolute buffoons in their garage, or is simply managed by a bunch of crooks. In short, $1300 non warrantied for a spark plug with my blower still left unrepaired, or $150 for both items fixed and my vehicle running like new. I’d hate to see how they treat little old ladies who don’t know any better.

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Recommend Dealer
No
Aug 24, 2018

San Antonio Dodge Chrysler Jeep Ram responded

Our goal is to always provide the best service possible, and we appreciate you taking the time to share your constructive feedback. I’d like to apologize for the issues you experienced during your recent visit. Please be assured that we would like to do whatever we can to remedy this situation and earn your business in the future. To learn more about your experience and work with you personally, I would like to speak with you at your earliest convenience. Please contact me at 210-967-2000. -Mo Hernandez

August 08, 2018

Dealership Rating
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"Great experience "

- MR

Fast, helpful service. The sales group are Non pushy and knowledgeable. They had a great selection of vehicles. Price was good, even had complimentary snacks.

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Recommend Dealer
Yes

Other Employees Tagged: Bill Andrews, Rolando Terrazas

Aug 10, 2018

San Antonio Dodge Chrysler Jeep Ram responded

Thank you for the 5-star review! We are glad that you enjoyed our selection, prices, and amenities!

August 08, 2018

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Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees

"Corporate HQ failed me, San Antonio Chrysler did not"

- JR-TX

Special thanks to Jackie for going above and beyond assisting me with my door panels. I requested assistance from corporate for months, with no success. I showed Jackie the problem (door panels falling apart), when was able to find me new panels at minimal expense. Thank you so much for your customer service!

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Recommend Dealer
Yes

Other Employees Tagged: Jaki Riggs

Aug 10, 2018

San Antonio Dodge Chrysler Jeep Ram responded

We are delighted to hear that Jackie took such great care of you! We know she will appreciate your kind words, and we hope that we will be able to assist you again in the future.

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