Tom Quinn
Tom Quinn at Liberty Subaru
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Tom Quinn | Page 2

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Liberty Subaru

55 Kinderkamack Rd
Emerson, NJ 07630

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4.9
248 Reviews
4.9

248 Reviews

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248 Reviews of Tom Quinn

May 01, 2023

Dealership Rating
Employee Rating

Clean,seems to listen to my concerns, pleasant people to deal with. If they follow through with their service I will be very pleased. More

by Sulynnv
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Tom Portee

April 24, 2023

Dealership Rating
Employee Rating

I have been dealing with Liberty Subaru for 12 years and have always had a pleasant experience. They have always been honest and fair. More

by drjcaporino
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rob Bontemps

April 15, 2023

Dealership Rating
Employee Rating

Simply the best dealership when choosing and ordering a vehicle. The trade-in process was seamless. We worked with Tom Quinn, who answered all of our questions More

by ElaineJoe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan Cohen

March 31, 2023

Dealership Rating
Employee Rating

My visit to Liberty Subaru was a really great experience. The staff at this facility are all very nice and friendly! In particular I had the pleasure to work with Nilsson and Tom. They made the purchase proc More

by Hobor95
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nilsson Guzman

Apr 05, 2023

Liberty Subaru responded

Thanks for the positive star rating, Hobor95! We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen! Thank you for providing your kind comments regarding your visit with Nilsson and Tom! We hope to see you again!

March 11, 2023

Dealership Rating
Employee Rating

Tom was great to work with. He was informative and thorough. I would definitely recommend this dealership. Everyone there was friendly. More

by Deb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 15, 2023

Liberty Subaru responded

Thanks for the positive star rating, Deb! We appreciate your kind words and feedback following your visit with Tom and our team! We're grateful to have earned your recommendation, and we're delighted to know you left our dealership feeling this way! Take care!

January 31, 2023

Dealership Rating
Employee Rating

Tom Quinn and the team at Liberty Subaru were great. I bought my first Outback from them in 2011 and although a few new faces the too notch service and attention have not wavered. Great job guys! More

by RC Brooklyn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Portee

Feb 04, 2023

Liberty Subaru responded

Rc Brooklyn, we really appreciate your great feedback! We're happy to hear you had such a positive recent experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon! Safe travels!

January 29, 2023

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Employee Rating

Anthony Cirillo is the best! A sweet no pressure guy that made purchasing my 2022 Forester Limited a breeze. I stopped in from time to time over a 4 year span deciding if I real More

by Spavese
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 31, 2023

Liberty Subaru responded

Spavese, thank you for taking the time to submit your review! We understand that it's not always easy when it comes time to decide on a new vehicle, and we're glad Anthony was able to answer all of your concerns and questions! Our team members strive to set themselves apart in providing the best quality service for every customer! We are grateful for your health and wellbeing following your accident, and it's delightful to know we were able to get you into another vehicle in quick turn around! Safe travels!

January 26, 2023

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Employee Rating

We have consistently had outstanding service from Liberty Subaru through all of our experiences there during as we purchased our Subarus over the years. Tom is incredibly knowledgeable, always lets us know w More

by adesplat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Portee

Jan 29, 2023

Liberty Subaru responded

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Adesplat. Thank you for providing your feedback following your most recent visit with our team! It's delightful to hear that Tom and our Liberty staff members were able to address all of your needs through an enjoyable experience! We hope to be of service to you again, safe travels!

January 09, 2023

Dealership Rating
Employee Rating

Friendly Clean Service outstanding Professional Helpful Informative Quick response Great location Quality of staff Courtesy Nice people More

by Lorvax
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Portee, Bob Osterlof

January 02, 2023

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Employee Rating

Horrible and humiliating experience. Bait and Switch!!!! I test drove cars with Tom Quinn. I told him I needed a little time to confirm financing. He said he would hold the car until More

by D
Sales Price Transparency
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Horrible Experience

Jan 04, 2023

Liberty Subaru responded

Hello, Donna…thank you for taking time to provide feedback about your experience. I’m sorry that you feel so negatively about your visit with Tom yesterday, but I think it’s important to clarify a few points. You and your son told Tom that you’d like to purchase this particular Impreza, so Tom began writing up the buyer’s order. While Tom was writing the buyers order, your son was outside on his phone. Since the car was to be titled and registered to your son, Tom asked you to have your son come back inside so he could get the information necessary to complete the purchase. When your son finished his phone call, you both came back inside and you told Tom that your son would like “some time to think about it”. As you were leaving, Tom told you that if you do decide that you want the car, to call him and he would hold it until you got back with a deposit. At no time did he offer to “hold the car until the next day” without a deposit, which is against company policy. He did not hear back from you until you returned two hours later, at which time the vehicle had been sold to someone else. Upon receiving that news, you and your son promptly left the building. I’m not clear what gave you the impression that we “wanted to sell (you) a higher priced car”, since you and your son left before Tom could even check to see if we had anything similar to offer you. To be clear, the vehicle you were interested in was available, but was sold to someone else after you left without purchasing it. Unfortunately, when supply is so short, reasonably priced cars sell quickly, which is what happened here…not “bait and switch”, which is a very serious consumer fraud violation in the state of NJ. I’m sorry that this purchase did not work out, especially since you’re a returning customer. If your son is still in the market for a vehicle, as I write this response, we do have a few options in the same sub-$12,000 price range. Please reach out, and we’d be happy to help.

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