"Friendly, comfortable enviroment!"
We worked with Smitty on purchasing our first Volkswagen. He and the entire staff were very friendly and made the process as smooth as possible. Great experience!
"In Smitty we trust! "
This is the 3rd vehicle we have bought from Thomas “Uncle Smitty” Smith at Village Volkswagen. He is top notch and we consider him family now. It has always been an excellent and hassle free experience throughout the whole process of purchasing our families vehicles. We highly recommend Thomas Smith for anyone looking to buy their next vehicle. Thanks again Uncle Smitty!!!
"Low pressure sales tactics do exist!"
I worked with Smitty on the purchase of my certified pre-owned Tiguan, and he made the experience very stress-free by asking about my needs for a new car, answering all my questions, and by not trying to bamboozle me with unnecessary features or price hikes - everything was above board and in keeping with my own pre-purchase research. I'd previously visited 6 months ago when starting my research and Smitty listened to my 'would like' list then and remembered them six months later - truly cares about his customers! If you're in the market for a VW, definitely visit Village VW and ask for Smitty - he's awesome! The financing and paperwork process was also thorough and there was no pressure to purchase additional services or coverage I was not interested in; Dakota Dillard was very pleasant to work with at the end of a very long and busy day at the dealership. Then, when I wanted to make sure my well-loved Jetta was 100% ready for my buyer's purchase, Crockett Griffin made sure I was taken care of to my satisfaction. Thanks for a thoroughly great experience, Village VW!
"Driving 110 miles to buy from Smitty "
Great buying experience with Smitty. No pressure and we were happy with the price. Clay, the lot boy, was very helpful, making sure our new vehicle was clean and that the car and truck we traded in didn’t have any of our personal items left behind. Dakota explained all paperwork and was very cordial. Thomas Smith is a great salesman!! He came in on his day off to make this sale.
"Amazing Customer Service"
Everyone I interacted with was super helpful and had a genuine smile on their face. I visited Villiage Volkswagon a few times during the whole process and each visit was greatly enjoyable. I worked with Smitty, Jeff, Tyler, and Dakota; and the four of them helped to get me in my awesome new Jetta!
Smitty, Joey, Brian, and Victor were awesome!!! They were phenomenal and made the experience very easy!! I love my new Jeep!! Thank you to Village Volkswagen!!
"Smitty Made Buying a Car a Pleasure"
We have purchased so many new vehicles but this was the first time that the experience was actually a delight and enjoyable from start to finish! Each team member was friendly, personable and professional! Robert in finance was friendly, efficient and timely, working through all of the details with great communication and ease, and our salesman, Smitty was well-educated on VW as a whole and their individual models and so personable! He helped us find the perfect fit for our family! We are so happy to be bringing "Bo" home to our family! Thank you, Joey, Smitty, Robert and VW of Chattanooga!
"A great experience "
I purchased a 2018 Passat that is a previous service loaner. My salesperson Smitty was very helpful and helped me find the right car for me. He gave me the time I needed to make my decision and made the buying experience very enjoyable. Victor went above and beyond to get me the best interest rate possible. This was the best car buying experience I have ever had.
"Wonderful Car Purchasing Experience!"
Megan was very helpful and helped us work out details with Jeff. Upon arrival, the whole transaction was a smooth process. Smitty walked me through the functions of the car and helped me set things to my preference.
"2018 vw gti purchase"
First vw purchase and the wanted to give a thumbs up. The salesman (smitty) very informative and listened to what I was looking for. he was down to earth with no pressure type atmosphere which made everything more comfortable and made the process smooth and quick. And also smooth ,informative and speedy process on the finance department.