"Excellent Service Advisor"
I brought my vehicle in for my first oil change for my jeep and my service advisor, Tommy Citro, was excellent. He made my experience quick and easy. He was very knowledgeable and made me feel comfortable during the entire process. It feels great to work with someone who makes you feel comfortable and someone you can trust.
"Car fixed "
Great experience with tommy, and fix that problem very quickly. They do a great job of fixing the problems right away. Will definitely go back if I have any problems.
"Went in for a recall covered by Jeep"
Just purchased my Jeep Grand Cherokee and had a recall which is understandable since these cars now adays are so advanced. Had a previous scheduling which I wasnt able to make. No problem they understood and were extremely polite. Dropped my jeep off the night before and was called in the morning. I was working with Tommy Citro who was extremely polite and helpful. They even took a look at my fog light that was loose and fixed that for me. All in all I would definitely go back for their service!!!
"Excellent and honest service "
I continue to take my vehicles to Heritage because they have always been fair and more than reasonable. I know I can trust that the recommendations I get back from them are real issues that need to be addressed and not them trying to sell me on unnecessary service. I have already recommended Heritage to several of my friends!
I had brought my Jeep August 1st. in to get the backseat fixed. It had something sticking up and I was told by Tommy Citro when he called me that it had a lose clip and that they did not have to replace the base after all. I questioned the seat because I was able to pick it up on the end and it felt lose, there was also a metal piece that I could feel, I was told it was all good. I got my Jeep home and the whole seat was lose as well as the seat covering, had another clip in the front sticking out, the fabric on the seat was very loose. Had to take it back on August 2nd. and I was not a happy camper. Told Tommy I expected the back seat to look as if it came of the factory floor, and his remarks was that that was the intention. I asked if they were going to replace the base this time and he said yes. Got jeep back that evening and all seems to be well now. I had no warm greeting from this gentleman and was not satisfied with any customer service that I received from you service department. I have no intentions of returning will get my services done somewhere else. You bent over backwards to sale me my Jeep , I expected the same curiosity and satisfaction from services. I guess I expected too much. There was also the matter of the rental that you get from enterprise, they are not very clean cars, of the 2 that I had as rentals the both smelled terrible. I brought this to Tommy's attention the first one that I had and his reply was that he could do nothing about Enterprise smelly vehicles. I would think if you use them to put your customers in when they are having services done, that you would have some say as to what types of vehicle you put your customers in.
"Great help for a great Jeep"
Very friendly and very helpful. Talked with Tommy on the phone he helped me out and when I brought my Jeep in he was fast to help me out. Very respectful.
Tommy was fantastic! He kept me informed every step of the way and made sure I had a rental vehicle while my car was being serviced. I will definitely bring all my business to Tommy going forward.
Tommy, has always been a pleasure to work with since day 1. He goes above and beyond to make sure the customer experienced is the best.
"Rodger Shea "
Rodger Shea is a very professional, personable,& knowledgeable young man. He truly is concerned about placing his customers in the vehicle that will answer all of their needs & provide them with long term satisfaction. Working with Rodger was a low-key, no pressure, & very pleasant experience. He has repeatedly offered long term assistance & answers in regard to my Jeep Grand Cherokee. I highly recommend Heritage CDJ Parkville & especially Rodger Shea for your car purchase endeavors.
I changed Chrysler Service Centers because of a poor experience. I decided to go to Heritage for the first time for a repetitious repair issue that was not getting resolved by other service centers. Tommy got the car in and ID'd the problem within two days. He was straightforward with repair costs/warranty information, and was quick to respond to my questions/concerns- taking into consideration my thoughts and past experiences that could lead to additional issues with the vehicle. He returned the car in great condition- issue entirely resolved, and only one additional repair- which I requested- completed, and completed well. Kudos to Tommy and team- I was worried taking my car to another Chrysler service center in Maryland, but now have all the confidence in the world knowing there's a high-quality repair site at Heritage!