Tony Bunn

Worst communication here. I have been trying to get a hold of someone especially the GM but have failed. There are no emails or accurate phone numbers. I have been trying to get a hold of someone especially the GM but have failed. There are no emails or accurate phone numbers. More

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Responsive, fair and a pleasure to work with! We highly recommend the dealership and just purchased our second vehicle from them. We highly recommend the dealership and just purchased our second vehicle from them. More

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They sold me a lemon car. I have had to pay for 4 major repairs and I've only owned this car for a year. They did a complete inspection of the vehicle but they didn't see the I have had to pay for 4 major repairs and I've only owned this car for a year. They did a complete inspection of the vehicle but they didn't see the cracked oil pan? Insane!!!! They wanted to charge 8,000 bucks for an inspection where they didn't even notice the cracked oil pan????? ON TOP OF THAT when I had them fix it, they STILL didn't notice the cracked oil pan and said it was the drain plug? Finally went to another mechanic and guess what, they noticed it right away! Still had to pay 2000 for that repair. Now I have another issue. Alamo toyota are scammers More

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Excellent experience. Sales manager David Holderman was very attentive to costumer’s needs. I will strongly recommend Alamo Toyota. Sales manager David Holderman was very attentive to costumer’s needs. I will strongly recommend Alamo Toyota. More

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They sold me a lemon. I am still trying to fix all the issues with this vehicle which is getting close to the down payment. I am a college student and these car repairs will be my 13th reason. Terrible ca issues with this vehicle which is getting close to the down payment. I am a college student and these car repairs will be my 13th reason. Terrible cars and scummy salesmen More

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Got a used car 2016 Accord. We had a few misunderstandings, yet when I brought to their attention they handled everything without question. I found it very refreshing that they stood by the misunderstandings, yet when I brought to their attention they handled everything without question. I found it very refreshing that they stood by the product they sold. Thank you Pierre H. I will be a returning buyer because of the sales team and the way they handled the adversity. More

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Worst customer service I have ever received I brought my truck in to do have a full diagnostic check done and something was wrong with my air conditioner where it did not work unless it was on f I brought my truck in to do have a full diagnostic check done and something was wrong with my air conditioner where it did not work unless it was on full blast and when it was on full blast, it was making a horrible squeaking noise. So, I drop my car off to have the repairs done, $850 later, my truck is finished and I’m leaving the dealership. I get in my truck and right away I check to see how the A/C is working. And still it’s only working on full blast. The squeak is gone. But still, only on full blast. I speak with my rep, he apologizes and tells me he will text me within a couple hours to let me know how much the part is going to be to fix it and that they’d waive the $200 service fee to fix this issue. 1 full day goes by, I don’t hear anything. I call Alamo Toyota and leave Scott a message saying that I’m trying to get this issue resolved. 2 days go by, leave ANOTHER voicemail for Scott. No response. Contact Alamo Toyota’s website they say someone will get in contact with me. Eventually 4 days have come and gone and I have had zero contact with anyone from Toyota. I get back online. Chat with a rep there and tell them I need to speak with someone within the hour. Finally I get in touch with my rep. He tells me the price of the part. I tell him okay and to please have Scott call me, I’d like to speak with him. You’ll never believe this. Scott never calls! I go into the dealership the next day to have the repairs done. I once again request to speak with Scott and some guy named Cliff comes and talks to me, I tell him I don’t want to talk to him, I want to talk to Scott. Finally, after almost 6 days of me trying to get in touch with Scott he comes charging into the waiting room where I am and stands over me and goes “Mr. X, what can I do for you today?” I tell him I’ve been trying to get in touch with him for multiple days now and I really don’t appreciate being ignored like that and I’d like to understand why he did that. His excuse was that in each voicemail I left, I never left a call back number. So there was absolutely no way for him to get in contact with me. Couldn’t check my records from all the previous times I had been there, couldn’t have check with the representative who had been texting me updates. Couldn’t read an email from Alamo Toyota customer service where I provided both my email and phone number. Couldn’t have check caller ID. Instead, he’s trying to implement intimidation tactics on me in front of everybody in the waiting room lobby. I tell him I’m not going to speak with him if he’s going to talk to me like that. I demanded to speak with the GM. He brought me there, the GM was totally unaware of the situation. I explained everything to him. He agreed with me, took my side and kindly covered the cost of the $80 part they were installing in my truck (after I had already spent over $850). All in all, this is by far the worst customer service I have ever experienced. Whether it’s a McDonald’s or at a Toyota dealership. Scott Knight is a disgrace to the business and Alamo Toyota should be ashamed to have him on staff. More

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