The moral of the story IMHO:
Anyone purchasing an Audi with the 4.0 TSFI engine in it (S6/7, RS6/7, A8, S8) has 2 options if they don’t want Audi leaving them out in the cold well things go wrong because of poorly designed/manufactured parts should EITHER buy the extended warranty package OR sell the vehicle when it reaches 40,000 miles. I got lucky, my S6 lasted almost 80,000 miles before needing repairs equal to 20% of it’s original cost, that’s twice as long as some of the other horror stories I’ve read about.
As a loyal Audi fan & customer, having purchased 20 new vehicles in the past 20 years for business and personal use, I feel obligated to share a recent experience with other consumers considering purchasing an Audi.
In 2013 I purchased a new Audi S6 as well as 2 new Q5’s. I typically expect to get about 100,000 miles out of any Audi before any major issues come up and this is especially true on a $100,000.00 “precision-engineered for performance” S6. At 60,000 miles the drivers side cam adjuster on my S6 shredded itself to pieces, that was a $2500 out-of-pocket fix. This is a known issue both online and within Audi. At Audi, this issue is known within the Techline circles (they are very careful to not let the techs put anything in writing). Since I can not rely on Audi to stand behind their product, I am now left praying that the passenger side cam adjuster doesn’t shred itself as well.
Now the S6 has 70,000 miles on it and the turbo shaft has desintigrated, causing the fans of both turbos to strike their respective turbo housings. Again, this should not happen on ANY car with less than 100,000 miles on it and is also a known issue within Audi circles, A quick Google search will bring up different Audi forums with cars having the same issue with as little as 44,000 miles on them. There is even a bulletin out for the techs (at least something in writing this time). Like with the cam adjuster issue, a recall for this kind of manufacturers fault is not in sight.
Audi will not stand behind this design failure either. Their excuse in my case is a TD1 fault. A TD1 fault is an indication of the ECU being tampered with. For Audi, that “indication” is incontervertable proof of the vehicle being tuned, though I doubt that would hold up in court because this fault could also be caused by a techs own incompetence when the vehicle is being serviced. Either way, the vehicle was never tuned and certainly does not have a tune in it now. I would know, I’m the only owner the vehicle has ever had. When I asked if other vehichles with this problem were tuned or exhibited the same fault, I was told no they did not. Then today I was told they didn’t have ANY cars with this issue. It’s difficult to reconcile such contradicting information so, fortunately, direct information from the techs servicing the vehicles is not hard to come by, that’s where the information on the bulletin comes from.
So, to use a TD1 fault as an excuse when other vehicles not having a TD1 fault are having identical issues is a poor business practice at best and intentional slimeball tactics at worst and should be taken into consideration by any potential customer. That being said, I was offered a very generous 10% discount on parts for my troubles. So not only will Audi not stand behind their product, they expect to make money fixing their design flaws??? That kind of reminds me of Audi in the 80’s with all of the electrical problems they were having. I’d rather have Audi do the right thing and then be slapped in the face, at least then I could consider buying the next 20 vehicles from Audi.
"Always professional and easy to deal with."
This is my fourth Audi and third purchased with Tony. It couldn't go better every time I talk to Tony. He goes out of his way. Follow up emails asking how I like the car. Goes out of his way to come talk to me if he sees me dropping off my car for service. Just a good guy. Gives you good prices and no runaround.
Tony is the man and made everything so easy and simple. Great Price, Great Car! I have bought 10 cars from him and will continue to do so!
"This is my 2nd time working with Tony. My first..."
This is my 2nd time working with Tony. My first experience was buying my mom an Audi A4 and he was the perfect salesman to walk me through the process, ensure the car had the options I needed, and creating a pleasant and memorable experience when I surprised my mom during the pick-up visit. It was as smooth as a transaction could be.
I recently got engaged and my fiancé was interested in an Audi. I made no hesitation to contact Tony directly to setup an appointment for her to peruse the models and test drive. I was hoping for a the same experience as the first time and got exactly what I hoped for --- a superb customer experience. After a visit and a couple email/phone exchanges, we struck a nice deal on an Audi Q5. My fiancé is ecstatic which makes me VERY VERY happy.
Thanks and I look forward to working with (and referring people to) Tony and the Danbury dealership.
"Tony Catalano has worked with us in the past and he is..."
Tony Catalano has worked with us in the past and he is the reason we came back to purchase the Audi at this dealership. He is helpful, informative, and professional without being overly pushy. We had purchased our 2006 A4 from this dealership and have been very satisfied with the service department as well.
"It's a Small World. We had bought our first Audi 22 years..."
It's a Small World. We had bought our first Audi 22 years ago from Tony at another Dealership that shall not be mentioned. I needed a part for our 22 year old Audi and was in Danbury and stopped into the Dealership to order the part. When I turned around there was Tony. O happy days! It was great seeing him again. I also was going to need service on the 1991 200 Avant and the A4 Cab. Tony introduced me to John Hansen and I was off and running. We had leased the A4 and were going to buy it. Tony helped us get a very good deal. So that made two cars we bought from Tony. The service that John Hansen has taken care of has been the most professional that I have ever experienced!! I have owned over 20 different cars from Europe and had to have them serviced from one time or another. It is a joy to had over the payment each time knowing that the job was done the first time correctly and at a fair price. Because of the great relationship with service and Tony's continued interest in that the Dealership was taking excellent care of us and our cars. We went back up to Tony for our newest addition. We were looking at a Q5 and the new Allroad. Tony took a lot of time to explain the differences between the two and gave very good comparative teat drives. The Allroad won out. Our daughter is going to be getting her licence this summer so we may be back for a used A3 TDI. I am a LEED Designer and having a very GREEN car is important.
Thanks tony for selling us our first Audi and our lastest.
Other Employees Tagged:
, Tony Catalano, Jeff Regensburger, John Hansen