The people working there were all professional,courteous,and easy to do business with. I found them knowledgeable and helpful. This was my second vehicle purchase and I am sure it won’t be my last.
"3rd car from Suntrup "
Today I bought my 3rd car from Suntrup...couldn’t be happier. Cory for fantastic and patient. Very helpful. I honestly had no idea what exactly I wanted...he was knowledgeable and no pushy at all. Every experience was better than the last....I’d never buy a car anywhere else. Thanks Cory....and Tony of course!
"Service guaranteed "
I give this dealership 5 stars. Nick was exceptionally nice when it came down to what I needed and didn't drag the morning out any longer than I had to be there. Everyone was friendly and helpful and made sure I was assisted the entire time. Dan helped me get full coverage and explained benefits thoroughly in finance. As for Tony he rounded up all the cars for me to testride in, and made sure my price point matched exactly what I could afford. Thanks gentlemen
"Great car buying experience "
- Diane C.
Everything went nice and smooth. Super friendly staff. Actually can say it was fun. I might juat start hanging out there lol . Would definitely, without hesitation , buy from them again .
"Issue after sale "
My 'overall' rating is excellent. This is the 2nd vehicle I've purchased from Suntrup Kia South Lindbergh. I've always been pleased with my service but am a little disappointed with my newest after sale purchase experience. The vehicle we decided on purchasing was located at another dealer. On August 23, 2017 the vehicle arrived at the So. Lindbergh location and we were very happy with it. We completed the deal and as we were going out to the vehicle to get the instructions on where and how to use all the equipment from Shannon, our salesman Tony mentioned the window sticker was in the glove box. Upon arriving home we looked at the window sticker (this is the first time we saw it) and noticed the total price was considerably less than the sale price on our sales contract. On August 25 I stopped by the dealer and questioned Tony about it. He said it was because of the add-ons that the dealers do. I told Tony I wanted something showing what all was added for my records and showing why the figures were so different. I might add that the additional sticker that is on the vehicles in the showroom and on the lot showing the add-ons was not in the glove box or attached to the window sticker for my vehicle. Tony promised he would get the information send me showing what all was added. I got the impression from Tony that the dealer that had the vehicle originally had put some on and then my selling dealership added what they do to all their vehicles. I had not received the information so on Sept. 12 I stopped by again to see if he had the information and either forgot to send it or thought I was going to pick it up. However he did not have it and promised me again he would get it and mail it to me. He did mention that he was going to be off on Thursday and he would go and get it and send it to me (from the way he said it, he was going to have to go to the other dealer to get the information). As of today I still have no idea as to what all has been added. I'm pretty sure they probably did the paint sealant and fabric protector and who knows what else, I certainly don't have any idea, and I have nothing showing what is on it should I have a problem and need for it to be covered. I am still very happy with the vehicle and will have it serviced at your dealership but in the future for any auto purchase I will check out the numbers much closer to see what the actual starting price is and what was 'added' to my vehicle before handing over my check.
"Salesman Tony Harmon not truthful "
Purchased a 2017 sportage. Part of the deal was crossbars and spare tire. When I picked up they were not on vehicle but salesman Tony Harmon promised he would deliver. When the car was late arriving he promised free pinstripes. After repeated calls know he lied. Tony does not deserve to work there. Prior to this I had purchased 4 cars from Suntrup's and was a maint club member. Still hoping Suntrup's make good but am doubtful. My next review will be on the sales manager Mike Parson whom I have called.
A follow up to this review, Mike Parson, sales manager, did follow up and made good on the original negotiation, thank you Mike.
Suntrup has earned a second chance but I will no longer work with Tony who has he has told multiple falsehoods-demeaning to a loyal customer.
Other Employees Tagged:
"Excellent Customer Service!"
Dan, Nick & Tony!!! A girl couldn't ask for a better Trio!!! Awesome, Respectable, Knowledgeable & Helpful! Quality VIP SERVICE ALL THE WAY! THANKS DOMINIQUE THOMAS
"Fantastic experience "
- Mike C
Visited 6 dealers looking for a used Frontier. Suntrup was my last stop. Best experience of them all. 4 of the dealers played games (Auffenberg Hyundai was the worst) but not Suntrup. Jeff Benne and Tony made the deal easy and fun. They went out of their way to find the best deal they could and I got what I asked for with none of the usual back and forth nonsense. The finance guy was also great, no pressure. This is the place to go! Ask for Jeff or Tony.
Other Employees Tagged:
"poorest customer service ever!"
- Regina Leveque
Bought a soul in April and has been a nightmare ever since .Finance dept SUCKS!.still trying to get a refund on gap insurance.No one knows who is doing what and good luck ickon getting someone to call ya back! Seriously going to do a BBC report
"Great service and very patient!"
Tony Haman could see how overwhelmed we were and took the time to help us make an informed decision. He had test drive several cars, had us talk to finance and talked us through all our options. Great experience! Plus we love our new car!
Other Employees Tagged: