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Tony Jones
Tony Jones, Service Advisor, Conyers Nissan
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Tony Jones

Service Advisor

Conyers Nissan

1420 Iris Dr SW
Conyers, GA 30094

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3 Reviews of Tony Jones

August 24, 2017

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"A1 Service!!!!"

- SatisfiedLonny

From April 2017 when I bought the Altima, to August 2017 when I traded the Altima for the BMW, Vince, Eddie, Tony, Randu & Deondre the finance guy have all been the epitome of stellar customer service! I've never left the dealership disappointed. They were all easy to do business with and made sure they did everything possible to make my visits a memorable one! Thanks Fellas!!!

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Yes

Other Employees Tagged: Eddie Card, DeOndre' Minyard, Vince Resko, Urandu Brown

August 11, 2017

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"Started out slow and after almost 2 hours they missed one th"

- Wkhalega

Love the sales dept. , service dept. Not so good. Made a appointment and got there 30 minutes early. Sat in the service dept pull through for almost ten min before someone finally help me Never told me his name but said ok for a oil change. I ask him to get them to look or clean my shifter. He said ok. I made my Way to the service dept. Lounge. After sitting down for a few minutes I remembered I also wanted the tires rotated .I could see the service manager and ask him to add that. He said no problem. After about two hours I was told it was ready. I was so glad to go I didn't even think about the shifter. When I got to Covington I stopped at the store and noticed that they didn't clean the shifter. I called and was greeted by a young ilady in the service dept. I told her my problem but she didn't sound like she understood what I was talking about. When I ask her if she understood she got a terrible attitude, she put me on hold for over ten minutes. Then I got disconnected, called back and she again put me on hold real quick. She said my service cornator was name Toni. I ended up leaving him a message but never got a call back.Today I called back and ask for service manager, was told he was out bit gave me a lady voicemail. That was around 11 am. Still no call back!!!! Not happy.

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Aug 14, 2017

Conyers Nissan responded

We are grateful you took the time to give us this feedback. We are concerned that you did not receive our usual level of attentive, customer oriented-service. We do all we can to honor all of our visitors' wishes and to ensure they are fully taken care of, even after their appointment has concluded. We are worried that your experience with us did not illustrate that commitment to customer satisfaction. Please feel free to reach out to us so we can work with you on fixing this situation. Best, Leda Khoury Owner Loyalty Manager lkhoury@conyersnissan.com (770) 922-7600 Ext. 307

July 14, 2017

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"4th Time Buyer"

- Mise

Conyers Nissan has provided great customer care service to me. Both my Sales & Service Persons (BJ & Tony) have been great to work with. They always take care of me and address my car maintenance needs. Much appreciative for your consistent professionalism!

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Yes

Other Employees Tagged: ROBERT WALLS

Jul 16, 2017

Conyers Nissan responded

Hi Mise, We're honored to learn that you are a fan of our customer service. We appreciate hearing that your salespersons met your needs. We're happy to help and we wish you the best!

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