Tony Lang | Page 13

Every thing was good. I'm going to tell my friends about you guys. I'll be there again I'm going to tell my friends about you guys. I'll be there again More

by elvin.martinez151 Verified Customer Verified Customer

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FERMAN Chevrolet of Tarpon service has always given great customer service.. My appointment time has always been on time. Great customer service.My cars service needs are always taken care of when I go to FE customer service.. My appointment time has always been on time. Great customer service.My cars service needs are always taken care of when I go to FERMAN of Tapron Springs. More

by Lisamustang Verified Customer Verified Customer

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Great people. At Ferman Chevrolet. Thank you so much. Thank you. Thank you. Thank you. At Ferman Chevrolet. Thank you so much. Thank you. Thank you. Thank you. More

by slarson29 Verified Customer Verified Customer

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I have now purchased three vehicles in the past 8 years from Jim Allison . The team there has always taken care of me and helped me get a great deal every time from Jim Allison . The team there has always taken care of me and helped me get a great deal every time More

by justin.bowman Verified Customer Verified Customer

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Sneaks there service center is horrible there tech destroyed my truck and I have all the prof sparkplugs bent an broken a dionostic machine shows early when it started missing a what a joke this place destroyed my truck and I have all the prof sparkplugs bent an broken a dionostic machine shows early when it started missing a what a joke this place is and to no trust passe me so they don't have to back there work is sad that means they know what the did. Stay away from the service center !! There own employ gave me a recorded statement on what the do there and it's bad More

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Got me in on very short notice, like next day. Diagnosed the problem (my tires are shot) and didn’t even charge me for that. Just an oil change. Thank to Tony in service! Diagnosed the problem (my tires are shot) and didn’t even charge me for that. Just an oil change. Thank to Tony in service! More

by INFO59 Verified Customer Verified Customer

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The Ferman Service Department is by far the worst service department that I have ever had to deal with! I have tried to look past the inefficiencies and give them the opportunity to redeem themselves however department that I have ever had to deal with! I have tried to look past the inefficiencies and give them the opportunity to redeem themselves however it seems like they are not capable of doing so. I scheduled a front and back break replacement to which when I arrived I was informed that it could take two days, they may or may not have the parts and a tech would need to analyze prior to performing. I am not the average person who gets work performed without knowing that I need it so when I scheduled the appointment I know what needs to be accomplished. Taking my truck in for service puts a strain on my daily activities for my business so again that is why I schedule accordingly. I purchased about $250,000.00 worth of trucks at this location so I would expect top notch service but again the service department is a joke even on a simple oil change. More

by tpavel Verified Customer Verified Customer

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Always great service! Comfortable waiting area and easy to schedule appointments on line. It's nice to have Tony as our service manager for 7 years! Comfortable waiting area and easy to schedule appointments on line. It's nice to have Tony as our service manager for 7 years! More

by ggendrau Verified Customer Verified Customer

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The service department does not seem to honor appointment times. After waiting for parts to arrive, I received a call from the dealership to make an appointment for repairs I had been waiting to get done und times. After waiting for parts to arrive, I received a call from the dealership to make an appointment for repairs I had been waiting to get done under extended warranty. After I made the appointment on the phone, the operator said not to forget to get my 40 point courtesy inspection. I made the appointment for a Tuesday at 9:15. I figured the repair would take about 3 hours to perform. I brought my truck in around 8:30. I asked the Service Rep when it might be done and was told it depends on how long the car before mine takes to complete. Wednesday we called the Service Rep to see if the truck would be ready that day. After 20 minutes on the phone we were told that work on the truck was not started, but still sitting in the parking lot. He said they may get to it Thursday. We asked for a loaner car, not an option. We then asked if we could pick up the truck and bring it back when the shop was ready for it, the Service Rep agreed. Friday I called Shannon at the dealership explained our issues. She eventually arranged to personally pick up our truck the following Thursday to have it serviced. She came to our house to get the truck at 9:30. The job was done and the truck returned to us at 12:30 that day. So the job took less than 3 hours, but the truck sat untouched for almost two days before we retrieved it and was not completed until 9 days after it was scheduled to be started. Furthermore, the 40 point inspection promised when I scheduled the appointment was not performed and the was a line item on the invoice for a courtesy wash which obviously was not performed. The work performed seems to have fixed the issues we had, so I give credit to the service techs, but the front office does not work smoothly. More

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for being a spur of the moment service I was in and out of there was only a short wait. of there was only a short wait. More

by eyezbick71 Verified Customer Verified Customer

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