Everyone was very nice...like old friends you could joke with. Frank Roach greeted me when I walked in. He listened to what I wanted and shared his tim with me. He wasn't a "pushy salesperson" and was very patient with my in decisiveness. I'm extremely excited about my new Santa Fe. Thanks Frank, Tony. And Joey!
"Happy Hyundai owner "
This is my 4th Hyundai purchase from these dealers. They are great team players and have always gone beyond my expectations to give me exactly what I’m looking for. With my latest sonata they even broke their own excellent record. Happy holidays guys
"2019 Santa Fe"
Jon worked tirelessly to get me exactly what I wanted. I’m extremely happy with his customer service and dedication. I had a 2007 Tucson Limited and this surpasses that by far. Hyundai offers so much for a great price.
"Great service again!"
- Jackie E
They were able to get me in a car just like my old one that I love without must fuss! They also let me take it slow while deciding and I really appreciated it. The atmosphere has alway been light and friendly when ever I’m at the dealership!
"Best experience ever with a dealership"
Initially went to napleton due to past purchasing of 5 autos. They were insulting and recommended fraudulent ways of getting rid of car. Suntrup went above and beyond to get a difficult deal done. We will do all of our future car deals through suntrup.
Other Employees Tagged:
, Freddy in finance
"Suntrup will do there best to get you a car."
- Country girl
Suntrup Staff was very friendly and patient with me on buying my car. Good or bad credit, they will make it possiable to give me a nice car to be proud of. I highly recommend to tell my family and friend to go to Suntrup and get the car they want.
"Great Job by a Great Team"
Caleb was friendly, knowledgeable and efficient. He did an amazing job of making sure we knew about the features of the vehicle and he was very respectful of our time. Jake was extremely helpful in giving us the information about the inventory and provided us with a deal we couldn't pass up. Tony was so kind and courteous and made sure he kept us informed of the next steps, as the dealership was very busy. Fred in finance was PERFECT! He made sure we understood all aspects of the process. He presented the information to us and allowed us to make a decision without feeling pressured. Great job by a great team! Keep it up!!
"Tim Ashley is a xxxx good dude"
I went in for routine maintenance. I was browsing the lot and Tim was actually the first guy to approach me. Hes a pretty stand up guy and easy to talk with. I felt like he was hassle free and really wanted to get me what i want. His compassion in the field really stands out. I thank him for making me feel like he was on my level and no bs to be honest. Since im being honest Tony is great too. I did not get the exact car i wanted but that is not bad so hear me out. They helped guide me and broke down the costs and instead of walking out with a 2016 i walked out with a 2018. Tony Schumann really helped and i appreciate it very much as well. Great people here and for buying a 2nd car here i reccomend Suntrup South on Lindbergh. Thanks for reading
"I can’t believe we have a brand new car!"
Me and my fiancé came in in a $5,000 used car and somehow Steve Harper and Suntrup got us in a brand new Hyundai Accent within our budget. Steve treated us like royalty and I am so thankful for him. He’s not even close to pushy and he actually cares. I’ve recieved multiple phone calls and text from him to make sure we are doing good or need anything. Customers for life. Thank you!
"Horrible customer service after the sale "
Suntrup’s advertisements of building relationships of a flat LIE. Pat DOES NOT return phone calls. Purchased a used Sante Fe from him and within 2 weeks of owning it, the dashboard and glove box were pealing (obviously someone painted it). Took it up for Pat to look at on a Thursday with him promising to return a call. On Wednesday (SIX DAYS LATER), I left a message for the manager Tony who then had Pat call me back. If I leave a message for a specific person, that is who I want to talk to (basic customer service). Made an appointment to bring it up, but needed to change it so I called Pat on a Monday, spoke with him about rescheduling, and he again promised a call back. Once again, no call. Called Tony again on Thursday morning, left him a message that I wanted someone other than Pat to handle this since Pat can’t return calls and as of Monday Tony had not returned my calls. Followed up with him again on a Monday. The same receptionist that answered Thursday then tells me he was off on Thursday. WHY would you put an upset customer through to a manager that won’t be in the office today (once again, BASIC customer service). And after getting a message from an upset customer, return the call in a TIMELY FASHION, which in my opinion is the SAME DAY the message is received). After leaving a message Monday morning, STILL no return call. Something so simple that could have been easily resolved, has put quite the sour taste in my mouth for the dealership. Apparently following up with customers AFTER the sale and basic customer service is not important to Suntrup.