Travis Green | Page 12

So I drove into Heritage Toyota about a month ago (April) with my 04 tundra which was fast approaching 250k in miles. I knew a few things going in. One being that I was “on the clock” as to when the body o with my 04 tundra which was fast approaching 250k in miles. I knew a few things going in. One being that I was “on the clock” as to when the body on my 04 was going to give up, and two that I wanted to be back in a tundra. I first met Ryan Hardy and from the get go we had a mutual “no xx” feeling of each other. I knew and expressed to him that I was in the beginning stages of shopping and that I wasn’t driving off the lot without my wife driving the truck snd asking her questions. Ryan and I talked that first time for 3 hours or so. Putting tundra against other trucks, weighing a cash sale with a trade value or finance sale and the ins and out of what I need and want in a truck. That first day and conversation led to taking a few tundras for a spin. I ended up leaving that day with a ton of information and felt no pressure from ryan about not driving away in a new rig. That same day my 04 was appraised at 2k (2k more than I thought I’d get) and this led me to really consider trading it towards a new to Me tundra. Ryan and I talked through the lines of what I want in a pre owned. Less than 100k in mileage, between 2012-2020 and that i don’t need all the “bells and whistles”. We exchanged info, and away I drove feeling re assured that he was going to put the work in to keep The communication open amd help me find the rig. Cut to about a week ago when I called ryan saying the truck convo was more real with my wife and I was coming back to look at 2 specific trucks, based off a spread sheet my wife created to help her in the buying process. I showed up and felt like it was seeing a homie and not a sales dude. We talked about what had been going on that was leading to a more serious convo and got right to driving. I told Ryan that day that I was also going to be driving off the lot in my 04 and driving up and down Shelburne road to a few other options that made my wife’s spreadsheet of “candidates”. I was up front as to where and what I was going to drive and was given insight to who to take serious and who to stay clear from. This is what I really enjoyed about my talks and interactions with ryan as he understood the decision process on my end. I drove the 2015 red Toyota Tundra limited, and well... everything else I was going to drive that day was ruined from that point. I came back after a 30 minute drive amd look around off the parking lot and wanted ALL THE INFO to take back home to my wife to look over and discuss. Way less that 100k One previous owner Certified ore owned Clean all the way around And heritage had put about 5k into it for repairs that were all to not meeting the certified pre owned checkpoints. This translated to a truck that will last me 15 plus years, the backing of heritage toyota in extended warranty’s, and the fact that I won’t have to do any serious work to it for years To come. I told Ryan again that I would have to drive away from it but would be back on a day or two with my wife, so she could drive it and ask her questions. Ryan understood and was looking forward to meeting my wife. Saturday morning I awoke to a text from ryan after I had communicated to Him the night prior that my wife and I would be by to drive and such on Saturday. Ryan had suffered a loss in his family that morning and most likely not be able to be at heritage that day. I completely understood amd was reassured by ryan I’d be out into the great hands of Derek Blood and he was made abreast of the ins and out of any sale with me. We drove up from Hyde Park and got to heritage, walked in asked for Derek. Derek was In the middle of another sale, but Neil would be more than happy to help. Neil? Who is Neil. Neil pinch hit, and crushed it!!!! We walked in got to know each other a bit and he set us up to drive the 2015 we were there to see. He was aware that up until that point Ryan was who I was working with and that he would give the same service amd care as if he and I had been in communication for that whole time. After a long test drive, 2 hrs of questions and options, more questions, even more comparison to the idea of a new truck, more questions. My wife and I walked a away for a few moments, sat in my 04 and came to the agreement that we couldn’t let this 2015 drive away with anyone else behind the wheel. We walked back in with my 04 title In hand and made it happen. We woke up that day thinking we were driving and asking questions. Ryan and Neil together put us in the red big beast of a tundra that day. I have never had the experience that I have had with heritage. And we were so pleased by this purchase that when the time comes for my wife to replace her CRV, we will be back, again amd again and again. Thank you for making this fun, enjoyable, light hearted and truthful. Thank you to Ryan for digging and pouring the foundation, laying the ground work amd taking the time to get to know me and my family to amd extent. Thank you to Neil for putting to roof on building blocks Ryan started and taking the time to answer all the questions and all the running back amd forth to the sales manager as our sale was interesting to a degree. Most of all. Thank you to the both of you for always from the get fo understanding that “today might not be the day”, but also being very good at what you both do to get us to pull the trigger. We will be back. Again and again and again. Thank you Sean & Sarah Morrison. Hyde Park 2015 red tundra limited. More

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Tek and his team were very helpful with the purchase of my RAV4. I’m very satisfied with the service and my vehicle. He was knowledgeable and not pushy which I certainly appreciated. Ask for Tek when shopp my RAV4. I’m very satisfied with the service and my vehicle. He was knowledgeable and not pushy which I certainly appreciated. Ask for Tek when shopping for your new Toyota. More

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I was very pleased with Toyota heritage service. Ryan Hardy was very efficient , provided honest information about the car and helped to select the proper model for me. He was able to spend time with me Hardy was very efficient , provided honest information about the car and helped to select the proper model for me. He was able to spend time with me and explain the models basic difference. Financial officer Travers managed for 20 min arranged better loan than my bank.. Everyone were very helpful and offer help any time with new car modes and features. More

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Tek Luitel worked with us long distance to get the hard-to-find RAV4 prime. He kept us aware of every part of this acquisition, including the many questions that we had. Travis in financial was also hard-to-find RAV4 prime. He kept us aware of every part of this acquisition, including the many questions that we had. Travis in financial was also very helpful with the wire transfer. Wish we lived closer so we could get help with all the bells and whistles on this car. More

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The best!! Great experience all around. Great deal and customer service. Chuck Heingartner Ryan Deniker Travis Green and Conor Mcquaed were all so helpful in bringing it all together! Very happy customer service. Chuck Heingartner Ryan Deniker Travis Green and Conor Mcquaed were all so helpful in bringing it all together! Very happy More

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2nd new car lease.Very satisfied. Jason provides precise 2nd new car lease. Very satisfied. Jason provides precise communication. Totally trust this dealership. They have always appreciated my business and 2nd new car lease. Very satisfied. Jason provides precise communication. Totally trust this dealership. They have always appreciated my business and have made my experience easy and customer friendly. More

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Chuck Heingartner is professional, knowledgeable and friendly. It is a pleasure to work with Chuck and his team. The customer service is Excellent. Joanne Bradley friendly. It is a pleasure to work with Chuck and his team. The customer service is Excellent. Joanne Bradley More

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I was absolutely thrilled with the hole process, not only was sales on point,my sales guy Casey Morrow was awesome!!! The sales manager josh was also extremely nice and helpful, Patrick in finance finished a was sales on point,my sales guy Casey Morrow was awesome!!! The sales manager josh was also extremely nice and helpful, Patrick in finance finished all of my paperwork and had me on my way!! All involved made my day. I can’t say enough good thing’s about the whole team! Ps service went way out of their way to swap my wheels!!! More

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I am happy and satisfied with the vehicle I purchased and the service from the sales person. Also, the financing was reasonable. I hope to have a good relationship with Toyota. the service from the sales person. Also, the financing was reasonable. I hope to have a good relationship with Toyota. More

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This is my 2nd time working with Chucky and I couldn’t be happier! Excellent service, gave me a fair deal for my trade in and found me a great used car! I upgraded from a 2014 to 2018 Rav 4 with only 30,000 happier! Excellent service, gave me a fair deal for my trade in and found me a great used car! I upgraded from a 2014 to 2018 Rav 4 with only 30,000 miles and I absolutely love it! Chucky was able to find a car that was exactly what I wanted and in the color I wanted! I also want to give Travis in finance a shout out for all his help. Thank you both!!! More

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