This review is long overdue, the staff was amazing to stay late to make sure I could get my new car squared away. I live 15min away but work in solon so the long drive meant getting to the dealership just before closing time. The staff stayed late to allow me to test drive the car I was looking at and to borrow it for 24hrs to help me make my decision, they also stayed late so that I could read over all of the paperwork and sign for the new car instead of coming back the following day.
"Overall great, easy, experience"
Tristan was very friendly, approachable, and knowledgable. He was able to answer all questions, address our concerns, and work with us. The rest of the team (Josh and manager) were just as friendly and easy to talk to. I'd recommend this dealership to others.
Other Employees Tagged:
"liars and snakes"
Toyota builds quality products to bad the people here aren't the same quality. They will promise the world until you sign.. buyer beware metro is close enough go there. i will drive 100 miles before these liars ever see another dime of my or anyone else i know.
"Rocky start but was willing to work with us "
Tristan was very easy to work with and understanding. He listened to our concerns and was able to get us answers. No pressure to buy anything and very personable.
"Very helpful and pleasant"
The staff was extremely pleasant despite it being a busy day with people everywhere. Every sales person was occupied and still it never felt like anyone was pushed aside or rushed.
"Tariq was Patient, Informative and seemed Trustworthy"
Right upon meeting Tariq I liked him and felt he knew the Toyota product line well and would guide us to the right vehicle. I had gone to 4 other dealerships (Nissan, Toyota and Ford) before stopping in at Premier Toyota. I knew my purchase would be made through Tariq.
Here are some additional reasons we purchased our vehicle with Tariq and Premier Toyota:
• No-pressure, didn't feel rushed;
• Trustworthy and Professional;
• Tariq listened to our questions and patiently answered all of them;
• Tariq made the process easy;
• Great teamwork - the Toyota team members really appeared that they liked each other and worked together well;
• Final price was exactly as negotiated (no last-minute surprises);
• Tariq went above & beyond by locating the specific vehicle we wanted.
Tristan was very helpful and had a pleasant experience.He explained clearly about the Car as per my expectation! Also the test drive we took was very helpful in deciding to buy the Car. Thank you Tristan!!