"Great service with a friendly face."
Buying a car is stressful enough but even when that is over the stress can continue. The salesperson spends only a very short amount of time with you and then prefers not to see you again (unless you are back to buy another car). The Service Department, though, either makes or breaks your experience at a dealership. Cars eventually all need service from the periodic oil change to the more major repairs. When you feel good about the treatment you receive from the Service Department, you know you made the right choice in dealerships. Royal Gate Dodge has a superb Service Department. All personnel are courteous, friendly, experienced, and professional. Their follow-up, after the service is completed, is essential to ensure the customer is happy and satisfied with their experience.
"Service work - tire flat"
Great service, fast even though I had a flat and had no appt. Great to work with, and got a lesson on the new trucks while waiting, thanks Eric!
"excellence in service"
- Antique Jukebox Co.
My relationship with Royalgate Dodge started in 2001. THE PRIMARY reason I keep returning is the outstanding SERVICE DEPARTMENT, PARTS DEPARTMENT, and BODY SHOP!
This is SIMPLY THE BEST DEALERSHIP in St. Louis. OUTSTANDING QUALITY! OUTSTANDING TALANT, is the reason I WILL NOT go to any other dealership, for my MOPAR SERVICE< PARTS OR BODY WORK!
Everybody from the porters that not only greet me upon arrival, they transport me to where I need to go! I am the greeted by CHRIS QUICK, TYLER GREEWALD, or MIKE GEBKEN, for what ever my needs are. AND not to forget the great DAVE MCLAIN, one of THE BEST MECHANICS I HAVE EVER ASKED TO WORK ON MY DODGE RAM DEISEL TRUCKS !!! LIKE I SAID, SIMPLY THE BEST!!!
- pink panther
Sales staff excellent. Service very good most of the time. Temperature in the service department waiting area not uncomfortable due to lack of adequate heat.
"Great group of people"
My wife and I were both treated extremely well at Royal Gate. Dave was my initial contact and he was great; I want to thank him for that experience. Jennifer was very available and helpful which is a key position there as well.
We are not normally easy to work with and Todd met us before we even entered the salesroom, Todd was then outstanding in details and really connected with my wife which made the difference and sold us on this purchase. He tried to find the right vehicle at the right price and HE DID!!! I think that he procured it from Omaha, Nebraska... Then Finance Mgr Jason took the necessary time to work with us and helped us make the right decisions. Everyone else that I "ran into" during our time there was very pleasant and helpful no matter the questions or circumstances, Unequivocally 5 stars.
The efficiency and good attitude are the reason we come here. We had a later appointment, got done with other appointment early and they took us early and completed the job at a very good price.
Royal gate Ellisville is where I trust to work on my 2012 Jeep grand Cherokee. I could go somewhere else that may be cheaper and may do a good job.
But I put my trust to Glendale Ellisvile to trouble shoot and keep my vehicle to work at it's most optimal performance.
Thank you Glendale Ellisville for your continued excellence and customer service each and every time.
I think if Glendale Ellisville as a dealership that I know. One that I more than like. And for sure trust!
Douglas Williams, CLTC
Very professional staff and a nice, clean, modern facility. I was able to get an appt quickly and my car was done well before I expected. I was surprised that service was open until 11pm.
"Royal Gate has been a pleasure to deal with. "
Royal Gate always assists me and tries to service my vehicle as soon as they can.They are courteous and always advise me on what the best options are. I will tell you that I had a problem with a vehicle and had it at another dealer to fix. My vehicle didn't always make the specific noise at the same time. The other dealer would not take me in when I called and told them it was making the noise right now. Royal Gate said just bring it in any time. We are here until 11 pm and will take it right in. I will not take my vehicles any where else to be serviced.
We had a blowout and needed a tire replacement quickly. Great job! We recommend these guys to everyone. They’re professional and friendly people. Thank you.