"A+ Sales & Service Experiences!!!"
My Latest trip to Heritage was for service. From start to finish I was well informed by Ryan, with kindness, courtesy. Ryan knows his stuff and delivered knowledgeable answers to all of my many questions. A true asset to Heritage Ford!
Kyle and I went on a diagnostic ride, which can be awkward, but Kyle made it painless and actually enjoyable. Although he didn't have the answer just then, 8 hours later they had the problem figured out. The following week a dropped off my truck for a pretty significant repair and it was completed a few hours ahead of schedule. When I picked it up, I thought there was still something wrong because of a slight clicking noise. Right then and there, Kyle jumped in the truck with me and went for a ride. Although this tiny issue (I didn't know) was NOT part of the original repair, Kyle dropped me off and put the truck right back in the shop. 10 minutes later he handed me the keys and said,"All set, it was just a loose rear wheel hub". I was a little embarrassed but thankful.
The team at Heritage Ford works together like a well-oiled machine. Fast, efficient and they do the job RIGHT! And I'm a hard guy to please.
Thanks a ton Ryan, Kyle and the rest of the team at Heritage!
Other Employees Tagged:
, The lady closest to the bay door in service and whom ever actually did the work on my truck!
"Great experience and very easy to deal with"
- T. West
A Great dealership to deal with, they were able to come to me with paperwork to fit my schedule and made the whole process easy.
- Rebecca L Waite
We had a very awesome experience, everyone we dealt with were very professional and worked very hard to get us into a truck, we left in a brand new truck.