No pressure sale. None needed when the cars are this fabulous. Tyler is very knowledgable and honest and open about the amazing features and minor limitations of the Prius Prime. He made the whole purchase process easy, and the car was sparkling when I picked it up. Very happy!
"Fantastic and Helpful Service "
I was a walk in with normal expectations of car dealerships... pushy and aggressive sales staff, shifty practices, and stale coffee.
Toyota San Rafael was nothing of the sort. I was immediately greeted and welcomed (also offered great tea). Erick Campos and his associate Tyler sat down with me and asked about my needs and what I wanted in a car. I was not entirely sure what I was looking for and they helped guide me to several great choices. They let me test drive cars to my hearts content; Answered my many.. many questions and didn't bat an eye lash when I mentioned checking out other dealerships and even welcomed it.
Erick Campos and his team deserve 10 stars.. they were supportive, knowledgeable, patient and unbelievably helpful in guiding me through my buying process. Super warm and friendly people. I wouldn't hesitate a moment to send someone their way.
"THE BEST CAR BUYING EXPERIENCE , EVER !!!!!"
On Thursday, Sept 14th, I called Tyler Toler at Toyota Marin to talk about me possibly purchasing a new car. I had purchased a a car from Tyler about 2 years ago and based on my previous experience,I knew that he would take good care of me. We talked about my options and what cars were available in my price range , Because he had all of my information from my previous purchase , he asked me to email him a few things pertaining to my current car(which I would be trading in),then he promptly emailed me the specs for the potential options, I made a decision, and we were on our way to finalizing my car purchase within an hour or so. We decided to talk the following afternoon.I called him on Friday, very excited about my brand new car. Because I have a very busy schedule, I told Tyler that I'd probably be able to come in on that Saturday or Sunday to finalize everything, and then something I wasn't ready for. happened ; Tyler says "Why don't I have the car delivered to you, TODAY (From Marin to the East Bay,in midday traffic, no less) ??? !!!! I was in shock !! I knew that Toyota Marin provided exemplary customer service , but this was above and beyond anything that I had anticipated. Tyler said he would have Ren Briones drive my car to me and take the old one back. A couple of hours later, Ren was calling me from in front of my apartment complex !!!! The great service continued. Ren, assisted me in cleaning out my old car and transferring all of my things into the new one ! He said that anything that I did't want to leave it in the car and he would dispose of it for me. He the went over all of the amenities that my new car had and showed me how to set things up. we then signed all the documents and it was a done deal. I am now The proud, happy and completely satisfied owner of a brand new 2017 Toyota RAV4 SE !!!!! And I absolutely love it. On a scale of 1 to 10 ,I would give both Tyler and Ren a 1 million for not just doing their jobs but for going out of their way to make me feel like I was their #1 customer. They were both gracious and beyond nice. Sufice it to say, I will be buying my new car at Toyota Marin. Thanks Tyler and Ren. You guys are Awesome.
"Our second Prius"
- Techno Nerd
We bought our first Prius at Toyota Marin and we were happy with the experience and the service over the years. We saw a pre-owned 2017 Prius online and came in to take a look. We met Talia Bazan and wanted to work with her when we decided to look at new models. The Prius Prime caught our eye and Tyler did a great job explaining its technology and then made us a trade in offer that was much more than we expected. The final out the door price was right in our sweet spot. Then Joshua Feinberg expertly walked us through the paperwork with charm and integrity.
"Best car buying experience we ever had!"
The time had come to bid goodbye to our 13-year-old car with 170,000 miles. We wanted a car with newer and better safety features. We came to Toyota Marin because of the advertised Labor Day cash back on various models. We never expected to buy. After all, prices had to be higher in San Rafael than in Novato or Sonoma County, right? Saleswoman Lesley Eubank was a most pleasant surprise. Lesley was knowledgeable and listened when we explained our needs, finding the perfect car for us, and when she explained the no-haggle policy on price, we were stupefied. No long waits while the salesperson went to talk to a manager often over and over, it was all so simple. We told Lesley that we couldn't buy that day but that we would be back the next day. Much to our surprise, Toyota Marin's price on the car we wanted was the best of the several dealerships where we had made inquiries, and the loan rate was competitive. But wait, there's more. Discounts were so steep that we actually wound up buying the Platinum trim instead of the Limited for just hundreds more.
Thank you, Lesley and Toyota Marin, for making car buying so easy!
"Awesome Customer Service, great experience!"
Leased my first car with them this past week. I live nearby and Tyler drove the car to my house to test drive. He was very efficient and explained the process in depth. He was willing to work with me and helped me find the best deal for my budget. This was the case for all of the staff at the dealership, where there was a very friendly, efficient atmosphere. I am very excited about my new ride! Thanks you guys!
Other Employees Tagged:
"Great salesman "
I was there last week and Salesman name Tyler helped me out. He was very smart and knew so much about all the cars at the dealership. Very knowledgeable which I think is very important. He worked with me and talked to me like a real human. Not just trying to make a sale. I will be recommending everyone I know who wants a car to go through Tyler Toler. I am so very impressed. I will be a repeat customer just because of him.
"All the service staff are very friendly"
All the service staff are very friendly, very professional, very good!I will recommend my friends to come again and be my first choice!thank you very much!
Other Employees Tagged:
Lana Abu Kweik,
"Tyler is hands down the Best out there!"
I needed a new vehicle for a job which public transportation would not be able to cover. I originally thinking about a Prius, but Tyler convinced me that the Corolla SE would be a better fit. After driving it and discussing the numbers, I decided that a lease would be best. Tyler was able to get everything ready before coming in to pick it, making the overall time spent there less. I would absolutely recommend Tyler to everyone. He is very friendly and knowledgeable about all things Toyota.
"One of the Best in Bay area!!!"
I had one of best experiences with Tyler, who is one of truly best salesmen around. I have never gone to a dealership to purchase a car. Tyler is such a great salesman that he never pressures you into doing something you don't want to do. He has to be tops in his field and, by the way, I love my car.
Normally when I make a big purchase, I feel a little stressed, second guessing myself. Not this time, I know it was the right decision and I was so happy driving home a car that was so beautiful, drove very smoothly and is reliable as well.
So, in closing, I want to say that I would come back to Tyler at Marin Toyota and recommend others come as well. Tyler would be my point person at Toyota Marin; he's a natural.