"My Fiance and I stopped in to test drive a new Acadia...."
My Fiance and I stopped in to test drive a new Acadia. After viewing the ratings from this site, I called and made an appointment to talk to Ulises Ruiz. I made the introductions and mentioned that we are researching a few different vehicles and that this vehicle will be primarily driven by my fiance. That was all Uli needed to hear as he then really switched over to talking with my fiance and asking her questions about what she was looking for and answering any questions she had. He took us out and showed us around the vehicle, got my fiance all situated, tossed us the keys and told us to have fun! When we returned from the drive he was waiting to great us and get our impressions. After a quick rundown of how it went, he gave us his card and basically said "I know you probably have other things to do today so here's my card, call me anytime with questions or if you feel like this is the vehicle you would like to purchase." I seriously cannot describe how refreshing it is to have a car salesman 1) treat my fiance as an equal and not act like I'm the one who knows best what she wants and 2) not try to pressure us into buying the vehicle as soon as we walked back in the door from the test drive. Another thing that kind of rubs me the wrong way is when a salesman is over the top friendly and treats you like they are your best friend and have known you forever. Or gives you a nickname after knowing you for five seconds. Uli was professional but didn't do any of that. He didn't have to! Unfortunately the vehicle we drove is not at the top of our list to buy after driving a couple other vehicles, and I actually feel bad that I can't go back and buy a vehicle at Fred Mueller. I cannot recommend Ulises highly enough to anyone who is in the market for a GMC or Buick, and I hope one day I can go back and give him and the dealership my business.
We bought during the COVID-19 pandemic! The staff all respected social distancing, but were still friendly, helpful, knowledgeable, polite. Very happy, definitely recommend Fred Mueller.
"Purchase of new GMC Sierra"
Courteous, friendly,and knowledgeable staff. The staff answered all our questions. The facility was clean and the customer waiting area was ,also, very clean.I liked the no pressure approach to sales.
"This is the second car we have bought from this..."
- Rhinelander Customers
This is the second car we have bought from this dealership. Great people to work with. They help you find what you want without pressure
"Uli made buying my vehicle from Mueller pleasant and easy!"
I was very pleased to happen to work with Uli. He worked with me patiently and pleasantly through the process of selecting and buying a vehicle from him. I asked a lot of questions and he answered them all knowledgeably and thoroughly. I felt confident in him, and very comfortable working with him. He has a nice easy going personality and a fun sense of humor. I felt good about how and what was happening as we worked through the process. I left feeling like we both got a win in the end. I would definitely come back and work with him again in the future. The financing guy was super to work with as well and deserves a shout out too. Easy going, thorough, good explanations. I wish I could remember his name, but I didn't get his card... maybe it was Dustin??
"Ulises Ruiz is great to work with!"
We recently bought a GMC Terrain. Ulises was great to work with. He was very friendly, answered all of our questions and made the process seamless. I would recommend him to anyone looking into a new vehicle.
"Great place to buy a new vehicle "
It was nice that they are willing to find the car you want. I didn’t need to spend hours on the internet looking for one.
"100% Awesome Experience"
I am so incredibly pleased with the vehicle I purchased! It's beautiful and exactly what I was looking for. Ulises and Kevin were absolutely fantastic to work with! I couldn't be more pleased with my whole experience! Thank you so much guys!!!
"Listened to what I wanted / needed. Happy with my purchase."
Really great staff from start to finish. I walked in with a specific vehicle in mind, and the staff worked with me to make that vehicle an option.
Really helpful with questions we had and was professional the entire time. He gave us the best Options In our price range. And ulisis had a great attitude and made me feel welcomed in the dealership