Ulyses Gomez

Very poor in terms of providing clarity and information regarding the vehicle I purchased. My overall experience has been awful, I've been calling constantly to get a hold of someone in the dealership and regarding the vehicle I purchased. My overall experience has been awful, I've been calling constantly to get a hold of someone in the dealership and they all have been dodging my calls and not getting back to me. took them a week to get me the service done to the vehicle under their possession and I come to later find out the car had bondo work and the paint was completely cracked through. I asked if they did the brakes and to get the information regarding the tread depth and brake rotor life and I got nothing. Also the TPMS light went on when I left the dealership and I forwarded all the information to the Salesman who helped me. wasn't necessarily his fault but the manager there Jacper is a complete and utter liar. as of right now I have found out that the vehicle has multiple things wrong with it. I overpaid for the vehicle it was the most expensive one on the market. it did drive the nicest in comparison to other vehicles I saw but after the fact I'm noticing all these different things suggesting otherwise. I need to get new brakes because the car pulls to the right when I brake and stutters because the rotors are warped. all they did was and oil change for the vehicle they probably made 5k+ on. I do not recommend this dealership in the slightest. worst communication by far and they all avoid problems. I will update my comments if there are any compensation for the horrible service I received. More

Helpful 1

Report | Print

Ulysses gomez He worked very well ... will do what you need done. Great service customer driven Awesome service I will be sure to recommend castle to anyone looki He worked very well ... will do what you need done. Great service customer driven Awesome service I will be sure to recommend castle to anyone looking for a chevy More

Helpful 0

Report | Print

Old School manners My salesman Ulyses Gomez went over and above to make sure I got what I wanted, including a hand car wash. He took the time to help this dinosaur set u My salesman Ulyses Gomez went over and above to make sure I got what I wanted, including a hand car wash. He took the time to help this dinosaur set up the new high tech cool stuff included on my new Traverse Premier Redline Edition. I expect years of enjoyable ownership and will expect my new Dealer will make that happen. More

Helpful 0

Report | Print

Friendly Employees This is my family's second purchase from this dealer. Friendly employees, listened to what we were looking for. Would recommend this dealer to others. This is my family's second purchase from this dealer. Friendly employees, listened to what we were looking for. Would recommend this dealer to others. More

Helpful 0

Report | Print

Great service and people Everyone was very welcoming and made the car buying experience great for a new buyer like me. Couldn’t have asked for a better team and I would recomm Everyone was very welcoming and made the car buying experience great for a new buyer like me. Couldn’t have asked for a better team and I would recommend to everyone who is looking for a car More

by LAURENCECILIA Verified Customer Verified Customer

Helpful 0

Report | Print

Waited hours . 13500 Buick , later found online 11500 Lied about price. Zip tie hold bumper. Trans leak. 4 hours waiting for better price. Knew price was lower on line. I 70 took advantage Lied about price. Zip tie hold bumper. Trans leak. 4 hours waiting for better price. Knew price was lower on line. I 70 took advantage More

Helpful 0

Report | Print

Very good Tuesday i was at your dealership in Villa Park, where I purchased a new chev ,the 2 gentlemen that helped me, Mike Castiagnini and Ulysis Gomez were v Tuesday i was at your dealership in Villa Park, where I purchased a new chev ,the 2 gentlemen that helped me, Mike Castiagnini and Ulysis Gomez were very helpful. Wed morning I stopped in and Ulysis came out to the car and again explained everything to me. I would recommend your dealership to anyone. Thanks Rozanne Canestrini More

Helpful 0

Report | Print

Car Purchase Was happy with the car buying experience and would recommend sending others to the dealership in the future. Happy with the pricing and was well take Was happy with the car buying experience and would recommend sending others to the dealership in the future. Happy with the pricing and was well taken care of. More

by DAVEROSNER Verified Customer Verified Customer

Helpful 0

Report | Print