"Your team is amazing!"
Everytime I visited,they treat you with respect,and earn your business! I've bought 5 cars from you now ,and Everytime it's been professional and courtesy from all team!
"Easy to work with and no pressure"
- Engineer Guy
I've been through high pressures sales before. Vance Pinson was basically the reason I even came in. I chatted with him via text on the dealer website and he didn't harass me for a bunch of contact info. That right there motivated me to be willing to come in and look at a car. He was well versed in the details of the car and didn't give off the desperate to make a sale vibe you usually get at a dealership. He made it an enjoyable enough experience, that I specifically requested him when I came in to buy another one 5 days later. If you want a great sales experience without the high pressure, ask for Vance Pinson.
"No pressure sale, but with some shade"
- Johnny C
Sales process was straight-forward without pressure. However, I didn't realize until later that day the vehicle was sold to me with no floormats and with a spacer lift kit installed. Two days later, after speaking with the sales manager, I was informed my only options would be to exchange the vehicle (and no other similar-priced vehicles existed) or pay to have the lift kit removed myself. While Vance Pinson, the original salesperon, was incredibly professional and attentive, the dealership that sold me an altered vehicle, which voids part of the warranty, without knowledge is being anything but professional. On top of this, and a very minor gripe, I had to ask them to reclean the vehicle before sale as there was melted ice cream in the cup holders. And even after recleaning, I got home to find food crumbs and grease in plenty of cracks throughout the vehicle.
Moral of the story: If you want a straight-forward, no-hassle purchase, then they're good for that. But also be prepared to go over the vehicle with a fine-toothed comb to make sure they're selling you what you expect.
"New Car Joy"
Myke and Vance were super helpful with answering questions. Made it so easy to trade in my vehicle and drive away with a new one.
This is our second purchase from Dick Hannah:)
"Great sales staff and service!"
I was looking for a Hybrid Toyota Highlander and expected it to be a difficult process because I have heard that they are hard to come by. Vance was super responsive from day one and matched me up with the car I wanted a lot more quickly than I anticipated. Would highly recommend this dealership to anyone looking for a Toyota!
Other Employees Tagged:
I think his name was Dan?
I was interested in a rav4 and it wasn’t in the lot so Vance Pinson arranged to have it on the lot when I arrived two days later. He was very professional, courteous and patient with me. He answered all my questions and really worked with me so I could get the car. I really appreciated that.
"Very fast, professional service. "
I was helped at Dick Hannah, Kelso Washington location by Vance Pinson. Vance was very professional, curious and willing to meet my expectations. I was in a hurry because I had to make it to work and I work over an hour away. His service was so fast that i made it well within the time i had been allotted. I highly recommend, not just Dick Hannah as a whole, but Vance Pinson in particular.
Lowen helped us find exactly what we wanted and for the price we needed! No pressure to have add ons just the protection we needed! Will be coming back for our next vehicle purchase. Thank you Lowen!
"Service with a smile"
Much like their ads say, we received service with a smile. We were treated respectfully and there wasn’t a lot of wasted time. My wife and I did the test drive, discussed amongst ourselves, filled out the paperwork, and signed loan documents all within 3 hours. Free popcorn and TVs tunes to March Madness alleviated any boredom we might have had.
"If I could give 6 stars I would, you guys helped me so much!"
If you're struggling finding a car go see them and they will help you out, I was about to give up but they put me in the right direction!