Vince Elias | Page 2

Treat women as you treat men I was turned off almost immediately when I arrived at the service bay. I was called out to the bay after I had put my materials down at a table and f I was turned off almost immediately when I arrived at the service bay. I was called out to the bay after I had put my materials down at a table and filled a cup with coffee. Once at the car, the service advisor, Greg, pointed out that the light switch was down when I arrived, causing the lights to be dim. I protested that I know how to move the dial to make the lights brighter, and that I had done that during the several days that the lights had caused me problems. Then he put the headlights on and showed that the lights dimmed. I assumed he was telling me not to drive with the headlights on during the day. I told him I always drive with the headlights on. My inference was that he was not listening to me. Understand that I came into the service bay with a negative attitude. I have had bad experiences will all car dealers in my 69 years. I don't come to a dealer for service unless I can't get it somewhere else. In this case, I inferred the problem with my front turn signals was caused by the replacement of the front headlights--a recall situation. I find that dealership service personnel discount whatever women say. I take offense at that treatment. That made me defensive when called out to the service bay. It didn't help that, when I returned to the waiting area, one of your employees had thrown out my coffee. When service was finished with my car, Greg told me that there was nothing wrong with my dashboard lights. That really set me off. I'd been frustrated by the problem for 4 days and I couldn't accept that there was nothing wrong with it. I became adamant that I would not leave until the problem was evident and fixed; I would not make a second trip for this problem. I suggested a serviceman drive the car. Eventually, Greg took me out to drive with, I think, Vince, a service technician. He was very nice and asked me how the car was acting up. After a short time, he put the headlights on, which caused the dash to dim. I was happy that he had been able to duplicate my problem. Then he explained the "lock" position what would prevent the dash dimming when the headlights were on. That was what I had not done in my adjustments to the light wheel; it needed to be pushed past the detent to the locked position. Vince was able to convince me that I could fix the problem myself, without triggering my defensiveness. I left happy with the service. In conclusion, the dealership will always have a threshold to overcome with me; I expect my comments to be ignored and I expect to have to fight for what I want. I'm not an easy customer to deal with. I think your service people need to treat women very carefully. More

Helpful 0

Report | Print

Outstanding Service Experience Today! I came in to Toyota with my trunk that wouldn't open and the "open door" alarm that was ringing continuously. I didn't have an appointment, it was nea I came in to Toyota with my trunk that wouldn't open and the "open door" alarm that was ringing continuously. I didn't have an appointment, it was near the end of the day, and tomorrow is a holiday. I drove in the service department in hopes that someone could disarm it until I could later come in. Vincent Elias was able to open my trunk and found and removed a foreign object that was lodged in the latch. I was thrilled for the ringing to stop. I then asked if I could get a price for repairing my undercarriage that had recently come off. There were two other mechanics that looked at my under carriage.. They took my car and soon it was repaired. All this service with no appointment. It made my day. U can rest assured that I will repeat this story many times. Thank you, Toyota, for hiring such caring and thoughtful gentlemen, all three of them. I asked Vincent for his card and told him that I'd be writing a review, no prompting needed. I'm all about customer service in my line of work and enjoy seeing others who see the importance of it. More

Helpful 0

Report | Print

A pleasure in local service As long(ish) time customer, I've experienced Anderson's Service department as an out-of-the-area owner and as a local, new car buyer. Always professi As long(ish) time customer, I've experienced Anderson's Service department as an out-of-the-area owner and as a local, new car buyer. Always professional and thorough in their service department, I was happy to have Al Smith find my 11 year old truck's replacement. When Al Smith had to track down the new vehicle with my specs, he went beyond the move-whats-on-the-lot you see too commonly. More

Helpful 0

Report | Print

Lexus of Rockford Service Department This is a very user friendly Service Department. Jeff Ahlquist, the Manager is exceptional. He always sees to my needs with my Rx 350. His staff is g This is a very user friendly Service Department. Jeff Ahlquist, the Manager is exceptional. He always sees to my needs with my Rx 350. His staff is great. I highly recommend this dealership. They are also very prompt when dealing with emergencies. . More

Helpful 2

Report | Print

My dealership experience I recently purchased a 2016 Camry, and visited Anderson Toyota for my oil change. I had also purchased and additional warranty on my car. After my o I recently purchased a 2016 Camry, and visited Anderson Toyota for my oil change. I had also purchased and additional warranty on my car. After my oil change was complete, Vince took the time to answer questions I had regarding the warranty, and answered my questions regarding how often my oil should be changed, etc. I left Anderson Toyota feeling like I had a much better grasp of how maintenance of my car should be handled. More

Helpful 0

Report | Print

Best Service in Town Quality work, professional service. I'm always satisfied with the customer service. Vince and Jeff are awesome! I highly recommend Lexus of Rockford t Quality work, professional service. I'm always satisfied with the customer service. Vince and Jeff are awesome! I highly recommend Lexus of Rockford to my friends and family More

Helpful 0

Report | Print

Excellent Service Staff I have owned my current Lexus for 10 years and have always been extremely happy with the service I have received. Staff is the best. I have owned my current Lexus for 10 years and have always been extremely happy with the service I have received. Staff is the best. More

Helpful 0

Report | Print

Vince Elias was our service consultant. And from the first phone call I knew I was working with a winning team, we have a 07 RX350 but with the level of service and attention you would have And from the first phone call I knew I was working with a winning team, we have a 07 RX350 but with the level of service and attention you would have thought we purchased it new this year! (Washed with Armor all on the tires was a nice touch) Also, Mark Dailey took the time to chat with us while we waited, one gem of a salesperson.... More

Helpful 0

Report | Print

Excellent Service I have just purchased my fifth Lexus RX from Lexus of Rockford, the last three from salesman Mike Sartino. The purchase experience on each car was ver I have just purchased my fifth Lexus RX from Lexus of Rockford, the last three from salesman Mike Sartino. The purchase experience on each car was very pleasant. Mike was very well informed and helped me negotiate a fair price with very low pressure. I would like to believe that we have become friends. Each of these cars has been comfortable and dependable. I have also had good experiences with the service department. I have worked with Jeff Ahlquist for many years and he has been very helpful and an excellent advisor. All other service people I have dealt with have also been excellent, most recently Vince Elias. I would rate this dealership as excellent and will continue to do business with them. Thanks. R David Gustafson More

Helpful 0

Report | Print

Great buying experience I had a great buying experience. No pressure, no hassle. The sales team (Chris Beto & Dave Pearson) and finance manager (John Wegner) were top notch - I had a great buying experience. No pressure, no hassle. The sales team (Chris Beto & Dave Pearson) and finance manager (John Wegner) were top notch - knowledgeable, friendly, cooperative and a pleasure to work with. More

Helpful 1

Report | Print