"Buying a used Suburban"
I worked with Vinnie on this Used car deal, very professional guy. Took a test drive, showed me all the nice stuff the SUV had for options and how to work everything. Pricing was upfront, gave me some money for my old truck and even directed me to an open bank, (Saturday) to withdraw all my hard earned cash to close the deal. After that , signed a 1000 copies of paperwork and was on my way.
Suburban was as advertised, drive home was very uneventful, so far very happy.
"Start of my new life!"
I walked into the dealership to talk about getting a car I had no idea I would drive off the lot with a brand new car. Vincent offerd me a test drive but i declined because I didn't think my credit was good enough and I didn't have any money. Since I had been living in my apartment for 3 years and working for the same company for 2 years Vincent told me I did my part and now he will do his part. No down payment and my first payment was due in 45 days. Vincent said "would you like to test drive now" I gladly accepted. My old car was in poor condition so being in a new car made me feel like I was up to date with the rest of the world. This location is very clean and the customer service from everyone is outstanding. I'm very proud to be apart of the Chevrolet family.
"New car "
I had a budget and Ferman made sure we didn’t exceed it. My sales guys and manager was extremely helpful and made sure they met my needs for a car. Thank you again
I purchased a certified used 2015 Corvette. Had a transmission issue. Tried my local dealer with no luck. Tommy, your Customer Experience man was absolutely wonderful and your mechanic knew how to make it like new. Used your body shop a couple of times for rocker panel scratches. They did a factory job of repairing it and were vary affordable ! You guys are the best Dealership I've used ever. Again, Tommy is the man.
My sales guy Vinny was awesome! I did have a problem and he made sure it was taken care of. Custimer service means everything to me! Now the service department is another review. But awesome job Vinny you are very much appreciated 😀
- Robert Jankowski
very responsive to service request....service was quick....very good manners....the only negative was the wheelchair accessibility was not good..ramps were not located conveniently at level changes...some ramps that did exist were too steep....
""For a first time buyer the service was GREAT""
As this was my first time buying a car from a dealership for weeks I went to may different places with no luck so I called Ferman a few days later I got an call from Vinney I explained to him what I was going through later that day he called and said that I was good to go and come in and get me a car...I went in thinking that I needed a cosigner but needless to say I did everything on my own and all thanks to Vinney for leading me in right direction....He stayed me with me every step of the way given walking me out to my new 2016 Dodge Journey.....Thank you again Mr. Vinney and I will be back in a couple of years to see you again!!!!!
"Always exceptional service."
- MRS. T
I turned in my vehicle due to last minute emergency and had to go out of town. My service advisor Brian Rabeau as always makes my maintenance check up go so smooth. I never leave unsatisfied. Great job as always!
For several days, I viewed cars online and did online chatting with a rep. I believed her name was Brandi. Vincent was there with me - every step of the way, when I arrived on the lot. He came to my assistance before I got out of my car. Vincent is a Professional and easy to talk to. I explained my situation and he understood right away. Markell made everything smooth sailing. The Accountant was quick and to the point. Thank you, Ferman Team. I told all my neighbors about the excellent service I received. I just love my new car.
Other Employees Tagged:
, The Customer Service Representative for online chatting and The Accounting Representative
"Ferman has been our choice of dealership since 1985!"
- Julia A Stokes
Sales representative and service has been exceptional. Vinnie had an idea of our needs prior to our visit and the car that he selected was the "one" for us, had all the "bells and whistles" that we wanted, he even went the extra mile of ordering the cargo net for us since he knew we had one in our previous car. All I had to do was let him know that we were interested and he provided. Appreciate Ferman Chevrolet and their representatives!