"Mercedes of Natick Crew Part 2"
Wayne Proctor in parts is so friendly. He will not give up on till he find parts you have been looking. He even stayed after hours this past Friday to help me out. I always give him hard tasks. Finding parts for my father's 280sl through Mercedes Classic Car Center. Wayne is knowledge and the man to see.
Giovanni Cruz always takes care of me with rental cars he makes it so painless and easy. My family and I always exchange cars so we need to be on each others rental car agreements. He knows I dis like SUVs because I drive a coupe. So he always gets me in a sedan. So I don't feel out of place. The policy is ready with the sedan cleaned and gassed up so I can hit road without losing any time.
Fred Romsey is the back bone of the service Department. He is clam, friendly, and a straight shooter. He has filled in as an service advisor for me many times. He has never treated like less of a client then his regular clients. I have even watched him with difficult clients. This guy kept calling him Frank. Fred kept his cool and played it off. Fred is very Classy.
Alyssa Crowe she has always been a pleasant person to see and work with. She usually will see me on a Saturday. The service works less hours and is not fully staffed so they need to get a lot more done in less time with a few people working. She is always cheerful and pleasant.
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"All the attention, none of the pressure"
I went to Herb Chambers Mercedes upon starting my search for a new car. I had test driven a number of vehicles and Mercedes was my last stop. I had done my research and really just wanted to get into the car and drive it, without all the hand-holding and sales pitch. I drove the car (GL 450) and met with he sales manager, John Pirotte. I loved the car, but was not ready to make the decision. There was no pressure and I left the dealership with a few options and literature to help make the decision.
John followed up with an email thanking me for the visit, no repitive calls or warnings that I might lose the car of my dreams if I didn't act fast.
A month or so later, I called with my decision to buy a car. John found the perfect car for me (over the Thanksgiving holiday weekend) and turned me over to a very personable and competent salesman, Zachary Lauer. Zachary is a trained Mercedes delivery agent. He is a walking encyclopedia of information on all that is Mercedes automobiles. Jamie McCracken was so proficient and knowledgable about the various options, I was able to finish the paperwork, learn many of the technological features of the car and leave in an hour. Four days later, I drove away in my new Bio Diesel GL 350.
I left knowing that I could contact them with any questions at anytime and would be treated with the same courtesy as I had experienced throughout the process. They respected my decision-making process and helped to guide me only when I asked.
I was a pleasure working with the staff and I look forward to the day that I can walk in and buy something other than the ultimate in "mom mobiles."
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