"Another seamless experience"
I had brought my car in for service, where I met with Brian Iaguessa, who was terrific. I must add that Premier's Service Dept. is fantastic -- professional, organized, friendly, and thorough. I had one question that led to another, and Brian spent time explaining everything to me in detail, with interest and impressive patience. He was forthright, which I appreciated, and obviously extremely knowledgable. When I had a question about leasing a new car, Brian introduced me to Jason Jarkes, who kindly took over.
Jason was amazing -- smart, knowledgable, reassuring, patient, and kind. He was quite proud of the Subaru product and clearly explained why. It became apparent that Jason's intent was to take as much time as necessary to provide every detail to allay any concerns, as well as negotiate on my behalf. I had certain limitations that Jason understood and always held under consideration, which meant so much. He worked with Will Petrillo, who calmly persevered until we arrived at a successful agreement.
Jason introduced me to Rodney Pomerleau to review the financial details. Rodney was professional, exuded confidence, and his sense of humor was a welcomed surprise. I was gratefully taken aback to realize that Jason had relayed some of my concerns to Rodney, who also seemed to understand and sincerely care. He made the process so easy! The end result was a package that felt manageable as well as comfortable.
When we scheduled time to pick up the car, I was impressed that Jason's concern included all his customers; He wanted to ensure he had a wide window available to prevent overlapping time. We examined every aspect of the car, and Jason obviously wanted to be sure I understood everything. Again, he was so patient. Jason then introduced me to Joe Zerbo, who thoughtfully ensured everything went smoothly, and confirmed I had no further questions.
Jason and I cheerfully agreed in the end that the entire experience was actually fun, which is amazing. I valued the professionalism, care and attention that everyone exuded which made me feel that I mattered. This is the second car I've leased from Premier, and I guarantee it will not be the last.
"Painless car buying"
I've bought many cars, new and used. It has often been a painful experience. Not at Premier Subaru Branford. It was an easy, friendly and professional experience. No pressure! Much thoughtful help! I really appreciate David Taylor's advice, he loves his job and treats his costumers with respect. Margarita, who I worked with on line answered all my questions quickly. Jason Jarkes spent a lot of time with me and was extremely helpful. Will Petrillo was great with back up information. Adam explained the financing and warranty options in great detail and was patient and courteous. and Joe Zerbo got my phone hooked up to Bluetooth and was so kind when I had no idea how to do it. I've had many Subarus, the cars are excellent but it takes a great team to make buying one, and going through the sales process a fun experience. Thanks so much to all of you.
"New 2017 Subaru Forester 2.5i"
- Ian S
I purchase my 2017 Subaru Forester through NFCU car buying program, and I must say it was a very pleasant experience, especially when they match me with Premier Subaru. The service, friendly atmosphere, and they can do spirit was awesome. My salesperson Eloise was attentive, very professional, knowledgeable, and was helpful and succeeded with putting my mind at ease.
I'm very satisfied with my purchase. I'm loving my new Subaru, I just wish I'd done it sooner.
Thanks Eloise, and the fine staff and management for making my car buying experience a very satisfying and an outstanding one. Bravo Zulu
"Eight Subaru cars and counting!"
- Toad of TOAD HALL
Bill and Karen
My wife and I have bought eight Subaru cars from Premier over the years and we are contemplating a ninth.(Several WRXs,several FORESTERs, and one STi). Our loyalty to the dealership is both practical and personal:practical because Subaru vehicles are sturdy ,reliable, and durable( I got 240,000 miles on my STi over a ten year period with the original engine and clutch); and personal because the staff-sales, service and Bob Alvine in particular -has been helpful, friendly, reliable ,available and knowledgeable.We have worked with Barbara Mullen, Gary Christiansen, Robert Burgess, Johnny Rodriguez and Bob Alvine over the years and more recently with Brian Laguessa, Ted AStarita, Dale Messinger, and Jason Jarkes.
Bob Alvine was very helpful when he helped my wife through the stressful circumstances when her
Forester was totaled- while parked -by a runaway vehicle.There is nothing "slick" about this dealership. It is 'First Class' all the way. I believe that the persistent class of the Dealership is a reflection of Bob Alvine's judgment and commitment to high standards of quality and engagement with his customers.
Other Employees Tagged:
- satisfied customer
Salesman was very helpful in helping meet our needs in a timely fashion. Convenience was a priority and the information given was helpful and accurate.
Other Employees Tagged:
"Purchase of Forrester 2017"
Jason the salesman was very helpful. I tend to ask a lot of questions and he answered all of them. I examined maybe seven cars and drove two Forresters. I returned four times and he was very helpful each time.
Gary Christiansen in Service and David Taylor also were very helpful and understanding.
I also worked with Mr. Alvine who resolved some questions that I had. He was very helpful and supportive.
Everything was handled in a professional and thorough manner.
"Subaru in a blizzard"
Will buy from again. Very satisfied with our salesman Herman Winston ,Rob the financial manager, Dave and the rest of the crew at Premier. Would return to purchase there again and recommend to friends. And the Forester is terrific. Thanks guys!!!!
Other Employees Tagged:
"Wow-Fantastic sales staff"
Searched long and far for a specific vehicle at a competitive price. My search ended when I was fortunate enough to speak with Brian Canell. Price is obviously important but equally important to me was to deal with a straight forward and professional sales staff.
Brian introduced me to sales consultant Mark Gennette. Mark was a total gentleman right out of the gate, direct and knowledgable.
My trade-in vehicle was inspected and a fair price offered. I traveled 2 hours to Premier, passing several other Subaru dealerships along the way. No regrets as it was worth the trip to be treated fairly and with respect.
Sales manager Will also took the time to introduce himself and thank me for my business.......can't ask for a better car buying experience!
"No-pressure sales experience "
Our first experience with Premier was positive. Herman Winston listened to our specific needs and answered all questions about the vehicles we tested with openness and directness. His experience in the auto industry helped us with comparisons of other makes and models. There was no pressuring to 'buy now or miss a great deal'. HIs knowledge of Premier's business procedures was not as informative, but sales manager Will Petrillo filled in with prompt and courteous attention to our questions re delivery dates, accessories, billing, etc. One problem specific to our situation: we inadvertently left behind a driver's license after closing the deal with a business consultant. After discovering the license was missing, thinking we misplaced it, we spent days searching our home to no avail. When we finally connected it with the purchase and called Premier, they said they indeed had the license and were storing it securely. An immediate phone call letting us know they had it would have saved us a lot of anxiety.
"So pleased with my experience!"
- Susan C
I am so grateful that I bought my Cross Trek at Premier. I admit, I was a challenge to have as a customer! Barb, Will, Rodney and Bob went above and beyond to make sure I had exactly the car I wanted, and the best car buying experience I could have. Love my car-and thanks, especially Barb, for taking such good care of me!