Traveled 45 mins to see Will Wallace here. He sold us our first Wrangler at another dealership 2 years ago and made that process so easy that we knew we had to seek him out when we were ready to purchase again. He listened, pointedl us in the right direction, and got us exactly what we wanted! We will definitely be back again!!
"Excellent buying experience "
Best buying experience I ever had. Will got me the exact vehicle I wanted at the price I wanted. Thank you for your hard work Will.
"Great service, great experience "
By far the best auto buying experience we’ve ever had. It was refreshingly easy, and would recommend them to my friends and family. Bravo!
"Fantastic overall experience"
Will Wallace helped me purchase my first vehicle. He was professional, courteous and efficient. Will personally made the experience enjoyable and painless. Buy your next car from him!
I could not be happier with my experience at Franklin Sussex Automall, and with my salesman. I went in to look at Jeep Grand Cherokee Altitudes, and Will Wallace was extremely helpful. He was very knowledgeable, kind, and funny. Any question I asked, he had a detailed answer.. and despite staying late into the night he continued to be professional and enthusiastic. I had a great experience at FSAM, and would highly recommend them to anyone looking to purchase or lease a car in the future. I will also be sure that people ask for Will in the future, he is the best!
"Quick and Easy!"
Extremely helpful and gave me exactly what I wanted for a great deal ! Everyone working for Franklin Sussex Auto Mall was extremely friendly and will to make my first car buying experience easy as possible!
"Went in for a Charger and out with a Jeep...and I’m ecstatic"
I’ve had my heart set on a Charger for a while now but sometimes you don’t get what you want, you get what you need (and ultimately what you want!). Due to my horrible lease from another dealer/manufacturer the Charger was not within my realm of affordability-but Will Wallace was awesome and got me into a beautiful 4x4 Jeep Renegade, which I had also seen on the road and always wanted until I became obsessed with Chargers/Challengers. He was kind, courteous, not pushy and not just “trying to make a sale”. He answered all my questions and spoke to me intellectually, not assuming because I was a woman there without a man to make a deal. I’m so happy with my Jeep and I will be back to F/S Auto Mall to see Will when I have more money but I will be too old to look hot in a Charger. Will’s response was “youth is wasted on the young”....HAHA, so true!!! Thanks WILL!!!!
Other Employees Tagged:
Terri at dealer reception is a sweetheart!
I got my first new car from Franklin Sussex Automall and I could not be any more satisfied with my buying experience. Will Wallace was my salesman and he was the absolute best! He was extremely helpful, patient, and very funny. Will even went above and beyond by taking great pictures of my family and I with my new renegade so we could always remember the experience. You definitely don’t get that level of care everywhere and I really appreciated it. I cannot recommend Will or the entire Franklin Sussex team enough. We are a very proud Franklin Sussex Automall family and we will continue to buy our future cars from them!
Other Employees Tagged:
Brian from finance
- Manny 55
Visited dealership after receiving an email about a price drop on a vehicle. After my 1 hour drive I was greeted by friendly Will and we went on a test drive. Everything was good until I showed Will the email. They tried to sell me a new car and then offered me a price $3K above what the email stated. I was also told that price was a mistake and they no longer use that website (CarGurus.com). I left dealership because price was out of my budget but I am still wondering why they have so many cars still listed on cargurus.com? I did find the same car at another dealership for a price comparable to the price of the email I was sent...hmmmm. I wouldn't say the dealership was bad because everyone was very nice and helpful and they offered me a decent deal. I just felt slighted since I was ready to purchase the car at a price I thought I would get and felt was fair for a used car. I held off on review to see if price from email was really that good or was I baited, but it was attainable from another dealer, hence the title of my review.
"Best Experience Ever"
- Dance Mom
Franklin Sussex made buying a new car easy and stress free. The entire staff was professional, courteous and quick. They worked hard to help me out considering I don’t have great credit without making me feel belittled. I am definitely going back when I need to purchase again and I highly recommend Franklin Sussex for anyone looking to buy a vehicle.