This dealership was just average. I already knew what car I wanted to get so the process of test driving the car was fast and easy. I spent a total of 4+ hours at the dealership. The business manager/finance workers were all busy so there was a “line.” It took forever to get into one of those rooms (over 2 hours). It was a Saturday so it’s unerstandable that the dealership would be busy; however, they should still work on moving the process a little faster. Other than that, dealership was average. I wish all the employees smiled more because it would feel a little bit more welcoming. The employee I worked with was great! William was able to get me a good deal on my brand new car and I couldn’t be any happier.
"Awesome customer experience!"
I was on the hunt for a used car. Originally, I was looking online at different dealerships for Honda Accords. I ended up going car hunting, and my family and I decided to stop in to Pac Honda just to LOOK at what type of used cars they had about ten minutes before they closed. William took us upstairs to check out their used cars and asked if I wanted to test drive a car that I was interested in. Although they were already closed by the time, William was very accommodating. After test driving I really wanted to get the car, but was not expecting to take it home that night. William was able to let that happen for me, and I was excited. We met with Robert after to finance and finalize everything, and he was very accommodating as well. He was really funny and making jokes here and there. Excellent customer service, and I'll definitely be back to return for a brand new Honda! :)
"good customer service and great for kids also"
William was very friendly as well as straight to the point. He helped get us acquainted and taken care of right away, he also listened to what we had to say and took our budget into consideration and made it work out for us! Very helpful! Ask for William Feng! Four thumbs up 👍
"Great car buying experience"
Thrilled with my new Honda Civic Hatchback! Every step leading to the purchase was a positive experience. From having the tech person jump in my car to get me to the showroom parking lot, to salesman William Feng's knowledge and help finding a car with exactly what I wanted, to the finance department very clearly explaining options, to getting the new license plates put on my car - everyone was professional and helpful. Most importantly, I really love my new Honda!
Very happy with the service. Could not have asked for better service. William and Robert were exceptional. I have been to other dealers before. Pacific Honda's customer service, hands down, is one of the best.
"Buying my HRV"
Before visiting Pacific Honda my husband and I went to Tony honda and we had the worse experience there! The salesman didn’t even offer us a test drive and told us “to sleep on our idea on buying a new car” so we immediately left and went to Pacific Honda and within the hour we had test driven and bought my HRV! Extremely pleased with Pacific Honda (William Feng) services and how attentive they were to our needs.
- Errin Tokuhama
He made the process comfortable and stress free. Very helpful and sincere. He was patient with our requests for different price quotes. Very happy with our car.
"Happy with my Honda Pilot"
Although the purchase of my new Honda took longer than expected (wait time), I am satisfied with the overall experience and my sales consultant, William Feng, was very helpful and pleasant to work with.