Austin Subaru’s service department is the best. They keep you in the loop about what’s going on with your car, and through the years they’ve earned my complete trust.
Had 90k service performed and addressed a couple if issues before warranty ran out. They needed to keep my car a couple of days but provided a loaner and stayed in regular contact. Completely satisfied with the service provided.
"The Service was good, timely and with respect to customers"
- Yusuf Ebrahim
Very good interaction with us by the service consultant Will Heller. Very friendly and helpful staff. I would definitely recommend Austin Subaru to all my Subaru owning friends.
"Best service experience"
I can always count on Austin Subaru and service advisor Will Heller. Professional service and great coffee in a state of the art facility.
Everything about the service was GREAT!....except for the time it took to get a part delivered - it took 9 days from start to finish. Everyone was nice and helpful whenever we would call with questions.
"Expensive but worth it."
Necessary replacement, installment and adjustment of shift mechanism and cooling system were performed correctly, and on time.
Service manager, William Heller, was a very great help.
"Service, Accessory Modifications & Sales. "
My busy schedule changes hourly, Adam Massey along with John Martinez went above and beyond to get my car in for a routine service, additional accessory modifications and a huge customer service request (with help from Travis Pastrana) that far exceeded my expectations. Great job guys!!
"Accessory purchase and installation"
I called a few days earlier and made the appointment for 2PM on a Wednesday, hoping to have it completed while attending "Subaru School", Little did I know my vehicle was needed for the class! Morgan Roberts, the Instructor, told William Heller to go ahead with the installation, He would find a substitute vehicle to use for the class. Morgan returned in a short time and we started the class.Great experience, hands on operation of all of the features.We were given a week to use the vehicle so as to understand all the features, I wish I could go again in about a month! After about an hour and a half, we finished the class and retured to the Service Dept. and Mr. Heller informed us the car was ready and he was completing the bill. We had a great Sales Rep a week earlier, Brittany Nelson. She spent most of her day showing the many safety features and available choices.
"Great customer service!"
I drive almost 6 hours to come for service on our two Subarus. They are honest and always explain everything! Will Heller is the best!!!
A great brand with the people, product and service to back it up. My outback and legacy are outstanding vehicles and meet my needs in every way.