Jake Sweeney Mazda West

Very rude and very unprofessional. I left in tears. I felt I was being pushed into a bad deal so when I called a family member to confirm the information I was being provided, the busi I left in tears. I felt I was being pushed into a bad deal so when I called a family member to confirm the information I was being provided, the business manager and a sales consultant (who by the way told me he was the finance manager), did a 180 and tried to convince me I was rude for not trusting them. It was a very odd and very uncomfortable situation. Would absolutely never recommend. More

AMBER ROUTT HAS POOR CUSTOMER SERVICE, NASTY ATTITUDE. THE PROBLEM WITH MY VEHICLE DIDN'T GET RESOLVED, AND I FEE UNSAFE DRIVING MY VEHICLE. TOOK A WHOLE WEEK TO GET A APPOINTMENT TO FIGURE OUT WHATS GOI THE PROBLEM WITH MY VEHICLE DIDN'T GET RESOLVED, AND I FEE UNSAFE DRIVING MY VEHICLE. TOOK A WHOLE WEEK TO GET A APPOINTMENT TO FIGURE OUT WHATS GOING ON WITH MY CAR. THIS ISSUE BEEN GOING ON FOR LIKE 5 MONTHS OFF AND ON. POOR COMMUNICATION ABOUT WHATS GOING ON WITH MY VEHICLE. I WOULD NOT RECOMMEND MAZDA TO NO ONE. THERE IS 2 PEOPLE AT MAZDA THAT TAKE DO TAKE CARE OF ME AND MAKE SURE IM GOOD , AND MAKE SURE THE JOB IS DONE CORRECT. ONE PERSON IS ERIN IS SERVICE AND HER CUSTOMER SERVICE IS WONDERFUL, I RATHER TALK AND DEAL WITH ERIN THAN ANY ONE ELSE AT MAZDA, THE OTHER PERON WORKS IN SALES . Jake Sweeney Mazda West 2301 Ferguson Rd Cincinnati, OH 45238 More

This place tried to sell me a wrecked car for $12,000, added on everything they could to make the purchase price higher. They are disgusting dishonest sharks and have been nothing but awful during this ca added on everything they could to make the purchase price higher. They are disgusting dishonest sharks and have been nothing but awful during this car purchase. I brought my car here for a Mazda recall after I was contacted by Mazda west and was told we’re not doing recalls but tried to ask for money for other maintenance. PLEASE STAY AWAY FROM THIS PLACE THEY WILL RIP YOU OFF!!! More

First of all I did not miss my appointment- I called in and cancelled because I discovered what was wrong with my car. The last time I had it in for service you worked on the front end and also charged me and cancelled because I discovered what was wrong with my car. The last time I had it in for service you worked on the front end and also charged me for rotating my tires even when I bought the tires for Mazda- but the thing that upset me the most is when my call started making a noise after my last visit and became extremely load then I made an appoint on Friday and the noise got so bad that I moved the appointment to Tuesday and Sun I was ready to get a rental- before I spent $300 I ask a friend for his spin bar just to check the lug nuts and the front left I could take 3 of them off by hand and when I went around the entire vehicle maybe 3 where actually not loose. So I will be happy to call you again on Monday and you can explain to me why this could of happened after you serviced my vehicle- Glad To Be Alive More

So I don't want to be a Debbie downer but it's been twice that I was supposed. to get a call back from a female at that location about my car being work on as of yet nothing? twice that I was supposed. to get a call back from a female at that location about my car being work on as of yet nothing? More

Took the Mazda 3 to the dealer (Jake Sweeney Mazda West) for an issue that needed to be diagnosed with their fancy computer. Service advisor calls and says they found the issue, and it also needed a Throttl for an issue that needed to be diagnosed with their fancy computer. Service advisor calls and says they found the issue, and it also needed a Throttle Body Service. Little did they know that I had just removed the TB less than 3 weeks ago and cleaned it to like new condition. I mentioned this fact, and they quickly stated they just went off the mileage of the vehicle. So basically they were just making up stuff. I suppose I shouldn't be that surprised, but I'm still disappointed. I used to think this dealership was honest. Guess that changed. More

Lack of comprehensiveness means multiple visits, time lost I've been bringing my Mazda to this dealership for several years and have been generally satisfied on all fronts. This week, I stopped in for a routin I've been bringing my Mazda to this dealership for several years and have been generally satisfied on all fronts. This week, I stopped in for a routine oil change and inspection and to have a few minor issues fixed. When I dropped the car off, I noted that I'd also noticed some lurching on the 25-minute drive over. After leaving the dealership, the minor issues I'd reported were gone but the lurching had become more pronounced. Halfway between the dealership and my house, the check engine light came on. I then had to turn around and go back to the dealership to have this diagnosed. An on-the-spot diagnostic revealed that the engine has misfired and may have an issue with a sensor. This took a matter of seconds to do, and I have to wonder why this or something like it wasn't done when I noted the lurching problem an hour and a half earlier. I left the car with the dealership because I needed to get work done at some point that day, and it turned out some hours later that there was $1,100 of work that needed to be done to fix the problem. At this point, I'm annoyed, but not angry. I'm not sure why I had to leave the dealership and turn around to figure out there was a problem with the engine when I 1) notified the service advisor of the problem when I came in that morning 2) paid for a diagnostic during my first visit, which I presumed would include a diagnosis of the lurching in addition to the other issues I'd mentioned in my appointment notes 3) had a report card full of green boxes from the multi-point inspection. But I'm pretty level-headed, so I figure whatever. Mistakes happen. All they've got to do is get it right the second time and all is forgiven. Cut to Friday when I come back to pick the car up. They've washed it for me, which is appreciated. As I drive home, I notice that the lurching problem seems completely fixed, and so I decide to stop at a nearby Kroger to reward myself with a bottle of bourbon since I've just dumped a bunch of money into my car. I leave the store, put the key in the ignition, and ... nothing. The battery is completely, utterly, absolutely dead. And *now* I'm angry. I call the dealership and sit on the line for five or six minutes in 90-degree heat before they agree to send someone out to give me a jump. When Tony from the service department, who is nice enough, comes out to give me a jump, he tells me that my battery may be dead or have a bad cell. I decline to go back to the dealership because 1) I have a 5 p.m. deadline 2) I've already decided that this dealership is not getting another dime of my money this week or probably ever. Tony, who again is very nice, tells me that he would have been able to tell me for sure if my battery had a problem had he brought his diagnostic kit with him. The fact that he didn't have this for a call about a dead battery is the button on the emerging theme of this dealership's lack of attention to detail. I'm looking now at the results of my multi-point inspection from Wednesday and the second multi-point inspection they supposedly performed after the repairs, and it shows green for battery terminals/cables/mountings and CCA testing. (Curiously, my tire tread appears to have been downgraded from green to yellow over the course of maybe 30 miles of driving). So that means somewhere between Wednesday, Friday, and $1,250 of work (including the $150 I spent originally on the oil change/inspection/diagnostic), my three-year-old battery in green-light condition has completely died. I have to think that's either the result of the dealership not properly testing it either on Wednesday or Thursday as their inspection checklists suggest or them somehow creating an entirely new problem in the process of fixing another one. Neither conclusion is acceptable. Thankfully, I live up the street from a reputable independent auto center, so I'll be taking my car there to have this new problem fixed. For future service, I have absolutely no intention of returning to Jake Sweeney Mazda West again. If I've brought my car to a place for several years and have been a loyal, consistent customer, I'd expect the barest minimum of comprehensiveness when I drop over $1,000 on repairs -- especially when I'm dropping money to fix a problem that I told someone about before it got worse and only got worse after I had already left the dealership thinking my car was in driving shape. The fact that I left today driving a car that was not in proper working condition once again tells me that my time and my money are not valued by Jake Sweeney Mazda West. They'll not be getting any more of either moving forward. More

Inconsiderate service center On September 26th I had an appointment set up to recalibrate my key fobs and when we went to drop the car off they said they did not have any master t On September 26th I had an appointment set up to recalibrate my key fobs and when we went to drop the car off they said they did not have any master technicians there. They made us reschedule for October 1st and said they confirmed a loaner car. When my fiancé arrived at 8 am they said sorry we don’t have a loaner car for you. We have the confirmation email stating we got a loaner car yet they failed to save us one. They made us reschedule again for October 2nd. We have made arrangements 3 different times to get off work in order to take the car. I do not appreciate the way things have been handled. I do not recommend anyone taking their Mazda to this location. I have had bad experiences every single time. More

"Get it in writing." This simple phrase once meant something When the Saturn make was discontinued by GM, the Western Hills Saturn Sweeney dealership was reopened as a Sweeney Mazda dealership. Jake Sweeney mad When the Saturn make was discontinued by GM, the Western Hills Saturn Sweeney dealership was reopened as a Sweeney Mazda dealership. Jake Sweeney made the generous offer to provide free oil changes for the Saturn we had purchased from his dealership as long as we owned the vehicle. This offer was made via letter, which I still have. We have taken advantage of this offer for every oil change we have made on the Saturn. On our last oil change visit, we were informed that earlier this year they had posted signage at the service counter, indicating that they would no longer be providing the free oil changes. They agreed to honor their commitment for this oil change, but made it clear that even though we had it in writing, they would not provide future free oil changes. In closing, I would like to say we have never had any problems with their service, but after this experience, would be reluctant to purchase my next vehicle from a Jake Sweeney dealership. More