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William Monroe
William Monroe at Fred Martin Superstore
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William Monroe | Page 3

Service Manager

Fred Martin Superstore

3195 Barber Rd
Barberton, OH 44203

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4.6
51 Reviews
4.6

51 Reviews

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51 Reviews of William Monroe

March 24, 2023

Dealership Rating
Employee Rating

Great experience they are very focused on satisfying the customer I would recommend them to my friends and family thank you !! Keep up the good work More

by BCORRADI@AOL.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Wootan, Rob Zabel , Scott Sanders, Brett Smith

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Mar 27, 2023

Fred Martin Superstore responded

Thank you for the 5-star review! We try our best to make every customer's experience as a positive as possible and we love to hear that we were able to do that. Thank you for your business and congratulations on your new Ram!

February 06, 2023

Dealership Rating
Employee Rating

The oil change was quick and it was treated kindly and with respect. Makes it easy to get serviced. More

by Jbwarner16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dean Marco, Mike Loucks

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Feb 06, 2023

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

February 03, 2023

Dealership Rating
Employee Rating

Very good dealing with the sales people they want to make you feel comfortable about your purchase More

by CHUCKMENCKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Trissel, Dean Marco, Mike Loucks

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Feb 05, 2023

Fred Martin Superstore responded

Chuck, Thanks for sharing about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

February 02, 2023

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Employee Rating

Professional service. DETERMINATION: My 2011 Jeep Liberty was a challenge to find exactly what was wrong. They persevered over several days and found the cause! Great Pe More

by Irondawg17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe the mechanic! Excellence

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Feb 03, 2023

Fred Martin Superstore responded

We're glad we were able to get you back on the road! Thank you for choosing us and for the 5-star review! Our service team will be happy to hear it!

Feb 06, 2023

Fred Martin Superstore responded

We're sorry that happened. Please give us a call at 330-753-4444 and ask to speak with our service department so that we can get your vehicle back in here and see what went wrong. Thank you.

Feb 04, 2023

Irondawg17 responded

I will be back to see you ,check engine light came back on the next day ??????????????????

February 01, 2023

Dealership Rating
Employee Rating

Prompt service, job done quickly. Comfortable waiting area. Easy in and out. Friendly staff members More

by slgerbec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Feb 02, 2023

Fred Martin Superstore responded

Thank you for your 5-star review and for your business! We're glad we were able to make your service appointment quick and easy. We hope to see you again for the next one! -Fred Martin Superstore Team

January 31, 2023

Dealership Rating
Employee Rating

The dealership is very clean and the employees are very helpful, friendly, and professional. I would recommend More

by Rsmith57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daylor Neal, Mike Loucks , Jerome Perry

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Feb 01, 2023

Fred Martin Superstore responded

Thank you for taking the time out of your day to leave us this 5-star review! We appreciate the kind words you have for our dealership and for our team. We appreciate your business and hope you choose us again! - Fred Martin Superstore Team

January 26, 2023

Dealership Rating
Employee Rating

When I push the mute button on the radio it randomly starts playing music while the mute button is showing on the screen More

by mikesautorepair46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dean Marco

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Jan 26, 2023

Fred Martin Superstore responded

We're very sorry that your recent visit with us was less than 5-stars. Without a name, it is difficult for us to look up your appointment and have a manager reach out to you. When you can, please email us at fmcares@fmcars.com with your name and let us know what happened so we can have a manager reach out. Thank you for your review.

January 26, 2023

Dealership Rating
Employee Rating

William Monroe, great customer service, great communicator and very polite. Will always have my business and will refer him to friends and family. More

by Mikefullbright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Jan 27, 2023

Fred Martin Superstore responded

We're glad William was able to get you taken care of! Thank you for choosing us and for the 5-star review. We'll see you again for your next service appointment! - Fred Martin Superstore Team

January 24, 2023

Dealership Rating
Employee Rating

Great experience The staff was quick, courteous and helpful. We will definitely be back for service More

by rsims.rs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dean Marco, Mike Loucks

Helpful
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Jan 25, 2023

Fred Martin Superstore responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

August 12, 2022

Dealership Rating
Employee Rating

Wonderful experience friendly courteous fast Friendly they did not try to sell me anything extra took care of all my needs More

by PHUNSIC1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dean Marco, Mike Loucks

Helpful
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Aug 15, 2022

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

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