Richmond Subaru
Richmond, BC
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573 Reviews of Richmond Subaru
I recently bought a Subaru Onyx from Richmond BC Subaru Both Jenson and Benson helped me out with everything and they were both great! This was a very stress free experience and both Jenson and B Subaru Both Jenson and Benson helped me out with everything and they were both great! This was a very stress free experience and both Jenson and Benson did a great job helping me buying my new car This place was fantastic! Smoother car buying experience Date: 2024-05-09 More
This dealer let me believe their 5 years warranty on battery by mail me a letter,but I found it is fade one after my car dead in garage due to battery down. They ate their words like children want prote battery by mail me a letter,but I found it is fade one after my car dead in garage due to battery down. They ate their words like children want protect their only left candy. More
Was picking up a pre purchased vehicle for a family member who was having twins. Flew into Vancouver from northern BC. Vehicle was not ready! Waited 2.5 hours for staff to show up. Purchasers had commu member who was having twins. Flew into Vancouver from northern BC. Vehicle was not ready! Waited 2.5 hours for staff to show up. Purchasers had communicated all these details with the dealership but it’s like no one in the dealership talks to each other! Car was dirty inside. Also only had a 1/3 of a tank of gas! I’ve purchased a lot of vehicles and they’ve always had a full tank of gas! Imagine my surprise as I’m driving 750 km to realize I needed gas so soon. I even wonder if they did a mechanical inspection as the rotors were totally warped! I did not feel safe driving the canyon with the brakes in this condition. Hopefully the extended warranty they were sold covers this! Dealership was very unprofessional. I do not recommend this dealership. They should be embarrassed at the way we were treated! ! More
Unfortunately, if there were an option for a zero-star rating, I would choose it without hesitation. My experience with this establishment was incredibly disappointing. The staff aggressively pushed their rating, I would choose it without hesitation. My experience with this establishment was incredibly disappointing. The staff aggressively pushed their service package alongside the car purchase, falsely promoting a lifetime car wash benefit. Their approach suggested that if I declined the $2,890 service package, they were unwilling to proceed with the car sale. Furthermore, I felt undue pressure to purchase cosmetic insurance, creating an uncomfortable atmosphere during the transaction. It's evident that this dealership's primary focus is on coaxing customers into unnecessary expenses, devoid of any genuine value. Adding to the frustration, their car wash quality is extremely low. They only haphazardly wash the exterior and completely neglect the interior. After the wash, I found dirt remaining on the car, and the windows were so poorly cleaned that they were left blurred. I strongly caution against considering this dealership for any business. Their practices are fundamentally deceitful, as they seem to prioritize profit over authentic customer service and care. More
Service department has caused issues before and now again. Arranged loaner over the phone, but when I dropped off my Forester, no loaner. Wasted 30 more minutes of my time trying to find me a loaner again. Arranged loaner over the phone, but when I dropped off my Forester, no loaner. Wasted 30 more minutes of my time trying to find me a loaner and ended up giving me a used car to drive (toyota). I only booked the appointment if they could guarantee the loaner. Brought it in for a B service (4 hours) at 10:30 AM but left it overnight as it was a long drive, again hence the loaner. I was told I could pick it up at 9:00 AM. I called at 8:45 and was told it wasn't even finished being serviced and I was told the got "backed up" the night before. I was then told it would be ready by noon. Aside from those issues the service writer sold me a B service when an A service would have sufficed. She told me the B service included brakes but when I picked up the car, the invoice had no charges for pad replacement, no brake fluid replacement, no machining of rotors or replacement. If you are going to sell me on a brake service, tell me what they are going to do because as far as I understand it, brake INSPECTION is a part of the A service which is really all they did. If there is nothing wrong with the brakes, how come I'm being charged for the service? Their resolve? Bring it back for your next A service and we'll cover the cost (per the service manager). Not going to happen. If they can screw up the simplest things and make me wait much longer than promised then I'll take my Subaru elsewhere. Charging me for work that is not required is a rip off. Take your Subaru someplace where they charge fair prices for work done. Interesting that the sales side of the business gets good reviews but the service side leaves a bad taste in the mouth. More
Brought in a recent purchase for my kids a 2001 Subaru Forrester to get the air conditioner fixed. Asked that they do an overall inspection to ensure there were no major issues. The let me know that the Forrester to get the air conditioner fixed. Asked that they do an overall inspection to ensure there were no major issues. The let me know that the air conditioner issue was just a button? All good, the inspection showed a exhaust issue gaskets were needed. Drive home air conditioner does not work? Blowing hot air not just a button, and a day later the engine is misfiring? Not at all satisfied More
Bought our 1st Subaru and left feeling ripped off. They gouged us so many times, the whole experience was horrible. we wanted they car and love it, but that dealership was a bad nightmare! They gouged us so many times, the whole experience was horrible. we wanted they car and love it, but that dealership was a bad nightmare! More
Extremely high rates compared with open-road Subaru I went to Richmond Subaru to do service B for my Subaru crosstrek; they charged $800. The same service B I did at open road Subaru boundary is only $5 went to Richmond Subaru to do service B for my Subaru crosstrek; they charged $800. The same service B I did at open road Subaru boundary is only $510. 30% less than Richmond Subaru I won't come again to Richmond Subaru. More
I bought my 2015 outback new and always had my service done in 2-3 hours.on Nov 14th i had an appointment to service my car at 9.15am. arrived before 9am and had the paperwork done by Cory and was told th done in 2-3 hours.on Nov 14th i had an appointment to service my car at 9.15am. arrived before 9am and had the paperwork done by Cory and was told the car WILL BE DONE BY 11am. By 10am the car still has'nt moved. so I asked Cory what was happening and was told my car my car was next in line. Went for a walk and came back at 11am and my car was moved.Thinking that the service was done but Cory LIED and said that my car was being worked on right now but it was still parked in another part of the lot to give it yhe impression that the car was inside being worked on.I confronted the lie and again was told that my car is next in line' By 12pm I asked Cory what was happening with my car and was again LIED to that the car was being worked on right then but I can see that the HAS NOT MOVED from where they parked it. MAYBE THE SERVICE WAS BEING DONE VIA ZOOM. Again Cory said my car was next in line. The service manager said the car was waiting to be washed and nothing about why the car was still not being worked on. By 1.50pm my patience ran out and demanded my key and to cancel the appointment. AGAIN I WAS LIED TO THAT THE WAS BEING WORKED ON RIGHT THEN BUT THE HAS NOT MOVED FROM THE LOT. THIS IS MY WORST EXPERIENCE IN ALL THE TIMES I CAME IN FOR SERVICE SINCE I BOUGHT THE OUTBACK AND BEING NEW OWNERS IS NO EXCUSE FOR THIS TYPE OF TREATMENT. IN TOTAL I WASTED 6 HOURS TRYING TO GET MY CAR SERVICED. I WILL NEVER SUBJECT MYSELF TO THIS TYPE OF TREATMENT AGAIN AT RICHMOND SUBARU DESPITE THEIR PRETENSE OF A FREE FILTER ,OIL CHANGE AND CAR WASH. RICHMOND SUBARU IS NOT THE ONLY PLACE TO SERVICE MY CAR. ANYONE WANTS THEIR CAR BEING WORKED ON VIA ZOOM,THEN RICHMOND SUBARU IS THE PLACE TO GO TO. TOO BAD I CANNOT GIVE RICHMOND SUBARU MY REAL RATING OF 0.001 STAR More