I came in not expecting to leave in another vehicle but Lavon was very helpful and made the experience seamless. This is the second car that I have purchased from this dealership and the service was exceptional both times.
"Very helpful and a great experience!"
Bruce,Woody and Jake were very helpful and attentive to out needs. They helped us to make informed decisions. The overall experience was great. I would recommend this dealer and these individuals to anyone shopping for a vehicle.
"Great experience "
Herb really went out his way to get the car the I wanted. He's very patient, has excellent customer service, and very attentive to the customer needs.
- Shanelle M Newton
He was very helpful and resourcesful. He made sure that a found a car I was comfortable with and within my strict budget. I would recommend him to anyone interested in buying a car.
"My sales rep Richard "Buddy" Holmes"
- Thomas Mroczka
Richard "Buddy" was awesome. I'd give him a 10 on any and all categories. Super warm and friendly. From showing us the cars, lets us test drive a ton of different cars, not giving us the bums rush, no high pressure, patience with us and all our questions and extremely knowledgeable about each car. He took the time to explain all the features and how they work. A total pro at his Job. I also appreciated his manager John Young. Good to work with and supported his salesman. Frankly the other manager (who I had to deal with the day I purchased the car) Mr Batts was not my cup of tea. He did not mesh with my personality at all. He almost blew the deal with his attitude and his unyielding nature. Attitude and the way you treat a customer is everything. I will say though numbers wise he did help get the deal done by sweetening the deal and obviously that was important to getting the sale. But with someone like me there is more to it. Before I purchased the car after dealing with Mr Young and Mr Holmes I told them I will be buying a car from you for sure. After dealing with Mr Batts the next day instead of Mr Young if the deal on the car I wanted had fallen through, I would not have considered this dealership for my final purchase.
Other Employees Tagged:
Jason in finance and Richard Holmes in used cars
"What a great experience!!"
My experience was great, however i enjoyed the team work, I witnessed the managers and salesman work together to make sure everything was done correctly. that I experienced. Mr. Melvin was my former childhood neighbor, in which we grew up together. I reached out to him and he was there just as he promised, that i would be taken care of. I meet Mr.Batts late the Saturday night. before my Monday purchase. As he had closed the office, the lights were off, he was coming out of the door alone, I was looking on the car lot. Mr. Batts was not afraid, he opened the door back up, and cut the lights back on, talked with me as if the office had just opened. From that moment on I knew, this was the dealership to purchase from. As I had spoken with Mr. Melvin, he guaranteed me that I would satisfied with Heritage Volkswagen. Mr. Caldwell assisted me well the process was smooth, although Mr. Turner advised him of no x's (Inside joke that was shared between us three). And Mr. Turner, when Heritage hired him that was a good choice. Mr. Turner showed a very positive attitude, in helping me with my decision on my new VW. The car was a great choice. and Ed taught me how to work the new bells and whistles. During the test drive he brought things to my attention about my VW that will help me as I'm driving. Thanks again Ed, I will never forget you. And to Mr. Melvin and the rest of the team thanks again!!!
"I couldn’t say no"
I came in with the intention of only looking and not buying given that was I planning to go see a similar car at carmax later in the week. Long story short, Bruce and the team were so friendly and helped me with a great price that easily beat carmax so I went ahead and purchased the Grand Cherokee that I always wanted.
"Hassle Free and fun!"
Heritage as a whole and my sales rep Ed provided excellent customer service. I never felt pressured to buy and it seemed they had my best interest in mind. They honored the Internet price and truly gave me the best deal. They walked me through the entire process, describing in great detail all warranty options, package options and didn’t make me feel like I was taking up too much time. I will definitely recommend Heritage to family and friends!
"Bruce and Woody were awesome!"
- Robert KARNEI
We spent about 3 hours looking over and test driving Grand Cherokees trying to decide which would work best for us. Bruce was helpful and never lost patients through the whole process. Woody came in at the end to help make the deal happen. This is a great place to purchase a vehicle.
I have bought several cars from this dealer and have always had a good experience. Ed made sure that all my requirements were met and that I was satisfied with my purchase.
Other Employees Tagged: