Gerald Kia of Naperville

Deceptive website, false advertising, broken promises. Before making the 6 hour round trip and before arranging financing, I questioned the unlimited warranty that was posted for the vehicle on their webs Before making the 6 hour round trip and before arranging financing, I questioned the unlimited warranty that was posted for the vehicle on their website. I even received warranty details. I arrived and the finance paperwork was awaiting a signature, that was when I was told that the warranty expired 13 days earlier and that corporate was firm on it. I was offered a 36 month warranty at half price. The car jumped in price now by thousands with less that half the warranty. A handshake with an apology and a three hour trip back home and the website is still showing the vehicle with an unlimited warranty. Horrible and costly experience from a company that doesn’t abide by their advertisements. More

Do not schedule an appointment for maintenance with Gerald Kia Naperville. They will not work on it the same day. I had a simple appointment for 8:30 a.m. to have a light bulb replaced and they wante Gerald Kia Naperville. They will not work on it the same day. I had a simple appointment for 8:30 a.m. to have a light bulb replaced and they wanted to keep the car overnight. They were unable to even look at my car all day. What is the purpose of the appointment? The funny thing is this is the 2nd time this happened to me at this location. Shame on me I guess. More

When I sat with the salesman and asked for the price they marked up the sticker by $8k on a $55k Telluride. This was not displayed on the vehicle sticker and came as a shock. Who pays $8k over sticker for a marked up the sticker by $8k on a $55k Telluride. This was not displayed on the vehicle sticker and came as a shock. Who pays $8k over sticker for a KIa? I have been buying cars for 50 years and have never had this bad, dishonest and unethical encounter. Be warned before you walk and ask if there is a markup. More

now NEW Free lifetime warranty? Yeah, check your contract before leaving the dealership! They sneak in charges for this warranty! As well when you call back to ask them to refund th Yeah, check your contract before leaving the dealership! They sneak in charges for this warranty! As well when you call back to ask them to refund the money they take forever to do so and blame the warranty company.! Last but not least you have to call about 13xs in the matter of 30 mins for someone to even pick up the phone. More

Had problem with headlights shutting off when driving in September 2022. Took in for service and diagnostic identified nothing. Today, June 2023 I received an extended warranty notice on this matter. I call September 2022. Took in for service and diagnostic identified nothing. Today, June 2023 I received an extended warranty notice on this matter. I called the service department immediately to set up a time to resolve my now recognized problem. Dealer phone called was answered by “Home of The Extended Warranty”. Only problem was no appointment was available for me for about 3 weeks. So much for extended warranty but no time available to perform the service. With this type of problem and high theft rate, I don’t see any Kia product in my future. Greatly disappointed! I purchased the SORENTO in Naperville but not happy. I did ultimately find another dealer out of my neighborhood that could address the matter near term. More