Zack Roberts

Liars. Good honest people are not liars. I previously wrote a good review on a few internet platforms including this one, and recommended this dealer a Good honest people are not liars. I previously wrote a good review on a few internet platforms including this one, and recommended this dealer and Michael Stock only to be kind. He was not great, to be honest. He was only adequate at best. But when I got home with my certified preowned vehicle that I paid thousands extra to have it fully covered with warrantee, I found that some electronics were faulty and not working. I spent $30,000 nearly 6 weeks ago and I still do not have a fuklky operational truck even though they are suypposed top be "certified preowned". What a sad joke. The service department must have let the issues slip when putting the vehicle out for sale. So it would be great idf they owned up to their mistakes. They also told me a card was in the glove box with the car's keyless lock code. It was not there and 6 weeks later with several phone calls, I still cannot get the proper code from them. Michael Stock and Mark Halliday both told me the broken parts would be fixed but they never got back to me. I told them I am working very long hours growing food for our community. That is why I bought the truck. I do not have time to chase them around for over a month, days on the phone being given the round-around.. So instead of owning up and taking responsibility for their mistakes like grown men, they lied and said that the service dept made several appointments that I did not show up for. They never called or emailed me even once. It is all a pack of lies. They claim to record all phone calls so I asked to provide the recording of ANY phone call or to show me even a single email from the service department or any conversations about any service appointments. These things cannot be provided because they do not exist. They are Liars and I do not trust dishonest people with my money or my property. I suggest that you also learn from my mistake and do not trust these people. I am cancelling the extended warranty because obviously it was thousands extra for absolutely nothing. I can get much better from another company. The warranty company does not agree with Heritage Ford's Michael Stock's claim that he believes that I am only covered if their lying mechanics do the work. I am done with the lies and the liars. I am waiting for the manager of the service dept, Dana, to get back to me with evidence of these mysterious phantom service appointments and communications that never happened. Zack, the general manager, is refusing to speak to me about this. He hides, backing the lies because the entire dealership is just sleazy. (no one has ever called except once when the finance manager called to inform me that they had signed me up DOUBLE DEBT for two financing arrangements at the same time and I took time out of my day to patiently to fix that SNAFU after getting a mysterious call from Capital One asking for my personal details. I was surprised top find that they signed me up for another debt that I was entirely unawarae of and not what they were telling me at the dealership. I am all done with Heritage Ford SNAFUs. I am all about love and patience but not when someone lies.) At this point I do not trust their service department not to do something malicious if they are capable of lying about a customer. I would not trust them with a Tonka Truck. Heritage Ford's solution to making mistakes is to lie and gaslight people who just spent $30,000 on a used vehicle. These people are liars, plain and simple. There obviously is no warranty on certified pre owned vehicles and even if you pay for extra coverage you will be wasting your money. You cannot trust anything these people say. Beware! More

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Bill, Zack & Celeste were amazing to work with. They put together a great lease package for me on my trade in. Never having leased a vehicle before, they were able to answer all my question and sho They put together a great lease package for me on my trade in. Never having leased a vehicle before, they were able to answer all my question and show me multiple options within my budget. Very knowledgeable and skilled team, all around. More

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Thank you so much for helping me get a car that I’m absolutely loving. They were so calm and caring making my first time buying a car from a dealership a breeze. absolutely loving. They were so calm and caring making my first time buying a car from a dealership a breeze. More

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Stephanie reached out to me to check how my current Explorer was doing and if I had been thinking about updating. And I oddly was, so set up an appointment and when I got there, she was ready for me, a Explorer was doing and if I had been thinking about updating. And I oddly was, so set up an appointment and when I got there, she was ready for me, and we went on a test drive on a new Explorer at the same time the Manager evaluated my trade-in. This only took 45mins and deal was done. Came back later in day to take my new ride home. Simple easy, no pressure. Highly recommend Stephanie for you next new or used vehicle. Thanks again Stephanie and Ford. More

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One of the things most people dread, buying a new car. I will say this was a very pleasant experience! The best my husband and I have had. Would recommend Bill to anyone that asks. I will say this was a very pleasant experience! The best my husband and I have had. Would recommend Bill to anyone that asks. More

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Bill is a professional, knowledgeable, personable sales-person that came across in a no nonsense, accurate, deliberate manner. I appreciated the pressure free environment and his patience throughout sales-person that came across in a no nonsense, accurate, deliberate manner. I appreciated the pressure free environment and his patience throughout the entire transaction. Thanks Bill! More

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Had a GREAT experience at Heritage. Nathan Wardell is low-key and was well-informed about the Maverick, which I bought at a fair, competitive price. I had a good idea of my trade-in's v Nathan Wardell is low-key and was well-informed about the Maverick, which I bought at a fair, competitive price. I had a good idea of my trade-in's value; they offered at the high end, which helped sweeten the deal--this was adroitly handled by Zach Roberts. Once we started putting together the deal, Heritage helped me locate an excellent financing rate (all this on a Saturday afternoon). Finally, when it was time to sign all the paperwork, I was put in the expert hands of Celeste DesRosiers. She made the process easy to understand and a pleasure. Again: no high-pressure tactics (they offer service packages and I didn't opt for any at this time). I've not bought a vehicle for 14 years, and don't have wide experience with the process. But at every step, I felt like I was in the hands of professionals. While I was willing to drive a bit to look at other vehicles, I am delighted to start my time as a Heritage-Ford guy. I'm a fan! More

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The day we went to look at cars to lease, wasnt sure what would happen but met up with Michael and he helped me drive off the lot in a brand new 2023 Ford Explorer. He was so personable and professional. I would happen but met up with Michael and he helped me drive off the lot in a brand new 2023 Ford Explorer. He was so personable and professional. I wouldn’t have wanted anyone else to get me in a car that I had been wanting for a while. More

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i can not say enough good things about this sales man michael stock he went above and beyond to helm me get in my new ford excape 2023 michael thank you and your team for working so very hard at making m michael stock he went above and beyond to helm me get in my new ford excape 2023 michael thank you and your team for working so very hard at making my dream come true.but my big thanks goes out to u. u moved mountains to make sure this happenend and from my heart i thank u. thank you for putting my needs first and looking out for me you r the best sales man who really cares about his customers\ thank you LISA TERRY More

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Very much an easy and pleasant experience purchasing our F150. Nathan Wardwell was a helpful and knowledgeable salesperson and the process from explaining our needs through purchase was awesome. F150. Nathan Wardwell was a helpful and knowledgeable salesperson and the process from explaining our needs through purchase was awesome. More

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