"Very great customer service!"
Every one was very friendly and patient with the many questions asked. We were offered many times water or refreshments during the wait of approval time. It was even kid friendly. All associates were phenomenal.
"An honest review"
In my experience with Brad Fenton Nissan of Ardmore, I am not sure whether there is a complete disregard for customer service or complete and utter incompetence present in the management, sales, service and finance departments at this location. I have been trying to get my paperwork submitted for my Texas registration and license plates for the truck purchased from this dealership since April 21, 2018. The finance director, Josh Odom, is whom I signed all the paperwork with. When I purchased my truck on 4/21/2018, Josh confirmed that everything would be submitted and to wait a few weeks until I received a phone call from the DMV to pick up the license plates and registration. After a few weeks, I receive a letter from the Brad Fenton Title Clerk needing a Vehicle VIN Identification completed on my truck. After contacting Brad Fenton Nissan of Ardmore multiple times to get somebody of knowledge on the phone regarding this letterhead, I speak with Josh Odom again. Josh explains to me that I need to send him a safety inspection on the vehicle and they will submit it to the Title Clerk who can mail it in with the registration forms. I comply with the letter, contact Josh Odom and send him a copy of the Safety Inspection to his personal cell phone. Josh confirms to me it would get taken care of. As of today, Tuesday, May 15, 2018, I still have nothing in hand and Josh is out for the week. In addition, I get the title clerk on the phone today who informs me she has not received any of my paperwork from Josh Odom and she has been waiting for me to reply. Finally, the Title Clerk was able to submit my paperwork today but I will have to wait another week in order to get the license plates and registration. This would not be a problem except for the fact that my dealer plates expire on Monday, May 21, 2018. On top of all this, the same night I purchased the truck, I noticed the rear passenger side door handle was broken. I sent Josh Odom pictures of the door handle and explained to him I would like it fixed. Josh confirmed with me that he would notify the Service department on the next business day. However, when I contacted the service department a week later, they had no knowledge of this. After speaking with sales and Josh Odom, it appears I am the one who is responsible for the replacement door handle at my own expense. For those thinking of purchasing a vehicle from any Brad Fenton Dealership, I highly recommend to save your time and money then take your business elsewhere. I will not be a returning customer to any Brad Fenton Dealership and you have my word that I will not recommend anyone to your establishment.
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"I'm so bless"
- Tynisha Drennon
Yes yes yes thank you God for all of my blessings these mana at this car lot will bless yall in something go on down and get yall a car or maybe 3 cars just have Faith and go try im so in love with them thank you so much gang
Our car had hit the point of no return and Zach Pier worked with us for hours to find us the perfect car! We will always use Fenton Nissan!
"Great Customer Service"
This dealership provided great customer service. Zachary Pier was very courteous, caring, and kind. He personalized the experience. Overall, he did an amazing job and we are very thankful for that.
"We recommend Fenton Nissan in Ardmore "
- Hale, Taelor
Zack was our salesman and he was great! The whole team was nice and helpful! We got our perfect family car at an affordable price!
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