"Committed to providing superior customer service"
I had a great experience at Heritage Toyota with Zack Roberts. He was easy to work with, patient, resourceful, and trustworthy. I purchased a used Toyota Tacoma that was in my budget, had the features I was looking for, and I got what I was asking for the truck I was trading in. After driving a truck for a few days there was an issue with some vibration when I was driving on the highway. When I called Zack about this issue he reached out to the General Sales Manager and they worked with me and resolved the issue.
I highly recommend you going to Heritage Toyota and work with Zack Roberts as you will not be disappointed and end of with a great vehicle! Dana
"Helpful and relaxed"
- Bob of the north
After looking for a new car at a number of dealerships we landed back at Heritage where we had purchased our last car. Zack Roberts, the sales associate that we worked with, was very helpful but not pushy.
"Zack was wonderful to work with"
- T. William
Zack was excellent to work with. Many salespeople would not take the time with a younger person, but Zack did take the time, and treated me with respect for which I am very appreciative. He listened to what I was looking for, and worked hard to show me the options. He did not try to push any sale and was excellent about answering any questions that I had. Zach worked hard to make a deal that worked for me and I left in a car that I am extremely happy with. I would recommend Zach for anyone who walks into Heritage.
"Zack was great. "
- Will it ever stop raining?
I had a terrific experience at Heritage with Zack Roberts. He was easy to work with, trusting and trustworthy from the get-go, patient and resourceful. It's easy to recommend him and I love my 2017 RAV 4 Hybrid. (I went in initially for pre- owned RAV or CRV and ended up with a new vehicle for the updated Hybrid technology.)
"Zack Roberts is an excellent sales consultant "
- Richard Bertolino
My wife and I recently purchased a new Corrolla at Heritage Toyota with Zack Roberts as our sales consultant. Zack was very helpful and respectful.He made our experience very pleasant and helped get us the price we considered fair. Re would highly recommend asking for Zack if you are looking to buy or lease a new Toyota.
My husband and I leased a vehicle on Saturday and we were very pleased with Zack and Travis. They were both very knowledgeable.
We purchased our prior vehicle from Heritage Toyota. Great staff and great variety of vehicles that's why we went back there.
My wife and I purchased a Highlander from this dealership and had a really good experience overall. I had already done my homework on pricing by emailing a bunch of dealerships before ever stepping foot in one. I think this probably made the whole process easier, however, my salesman Zack was not pushy at all and just really easy to deal with and knowledgable about the vehicles.
My only criticism really, is that I think this dealership needs to modernize their approach to car selling. As a millennial, I don't think the car buying process needs to be something that takes several hours, because most of the waiting seems unnecessary and pointless. I have dealt with purchasing vehicles online before and the experience was entirely different and more modern. Mainly I think that this dealership needs to rework their finance department. Their finance department tries to upsell you items on the back-end and honestly, that experience just felt like a giant waste of my time and felt like my time was not being valued.
"Friendly and low pressure"
- Tim G.
I worked with Zack here, and he was super helpful, without being too pushy. I had been to two dealerships in the area in the past couple weeks, and everyone was just too much for me and my wife. Zack was much more helpful, while letting us drive the process, and was respectful that we had our kids and not a lot of time on our hands. We test drove a couple, he showed us a third that wasn't even on our radar. We drove it impromptu, everyone loved it, but we had to run. He was fine with that, and repsonded immediately when I inquired for more info just a couple hours later. We bought the car that afternoon, and we're psyched! Wouldn't have been so easy if not for Zack's laid back approach. He sensed our needs and met us there, much appreciated!!
Other Employees Tagged:
"Friendly, hard working, and knowledgeable "
I can highly recommend Zack Roberts. He is not your typical car sales person. He listens and cares about your needs. He searched for the best deal/value for me. No questions were unanswered. His follow ups were great. If you need to buy a car and want someone on YOUR side then ask for Zack! Zack made the car purchase experience enjoyable. He will take GREAT care of you.
"Friendly, intelligent, not too pushy"
I knew what i wanted roughly. Zack found me a great low milage used tacoma. Love the older body style. I feel good about my decision to buy. My third vehicle from heritage.