"Good, but we will see"
- Ihaveissueswith dealerships
Price was okay, could have been better. I failed to push the issue like all dealerships you have to play the game between 2 dealerships, I did not in this case. The guys are very nice but they never ever stop trying to sell you something. From the moment you arrive the first time till they chase you as you drive away with a new vehicle it is all about your money and how they want more of it. At least they do not put a Metro Toyota sticker on the back of your new vehicle. We will see if the service department has improved since my last purchase from Metro.
"Best car buying experience yet!"
We had a great experience working with Dean...texting with him in advance made
test driving and purchsing easy! In our search, we found that Metro had the best prices in West Michigan and Dean had everything set up for us to test drive before we even arrived in Kalamazoo. Everyone we worked with was knowledgeable and friendly. Buying a car is a big investment and can be overwhelming, but the staff at Metro made it about as low stress and pressure as possible!
"Tim answered every question patiently and thoroughly"
Tim Robertson answered every one of my questions, and I asked many questions. He was thorough in his answers but did not push me in any direction. That brought me comfort in the difficult stressful car search process. He understood what I was looking for, even as what I wanted changed, and gently guided me to the best purchase for my needs. It was great working with Tim and I would do it again.
"Honest, thorough, enjoyable"
Being a woman and walking into a car dealership is worse than going to the dentist with no novicane. If possible, I try to buy my car online. No longer.
Metro was a great dealership and Bob Kearns, in particular, will be my forever salesman! I knew exactly what I wanted but was unable to find it online. On my 1st visit, Bob turned the screen around and showed us exactly where the cars were and what extras each contained. No run around. Just short, sweet and to the point. A pleasure doing business with Bob and the Metro team!! Thanks
"No sales pressure "
I found the vehicle on the Internet and my mind was made up for me. This was the vehicle for me.. I asked Dean Kepol the dealer if I could sit in the passenger seat to see if I had enough leg room. I had amble leg room and told Dean to write it up as this was my vehicle. Don't you want to test drive it ? Sent no this is mine.
There was no high pressure sales or trying to but me in a more expensive vehicle. Dean respected my wishes. Thanks Dean !
"New car. Great!!!"
The 2 people we dealt with on this new car were excellent. Couldn’t have been any better. They were with us for almost 8 hrs just to get this vehicle that we did purchase. WOW !! They answered every question and then some about the car. Showed us as much as possible about how to do the things on the screen we have never seen before ever.
"4th Toyota purchased from Dean and Metro"
Service has always been courteous and prompt. Dean Kepol has been very professional and knows his product. Although we live 90 miles from Metro we keep coming back because we've been so pleased. Dean is very personable, thorough, and a pleasure to do business with.
"Great Experience "
I went in with that I wanted and had it. With my trade-in, finance went very smooth. All and out, it was a great experience.
"Awesome service -Jennifer J."
- Jennifer J.
I had really enjoyable time picking out my RAV4. They didn't have the color I wanted on the lot, but they were able to get it for me. Which was great. I'm very satisfied with me purchase, they made it very easy for me. Everyone there is wonderful to work with and they took the time to go through all the options on the vehicle
"Purchased new toyota chr"
- Elaine Severson
Metro always make purchasing a new vehicle an easy experience. Very knowledgeable and friendly staff, as well as allowing us to make the right decision. The quality of their service area also gives us the confidence of knowing we will be taken care of going forward.