Erik Coxwell

Leadership failure. Managers knew that my salesperson was having problems and didn’t help. Zuckerberg even emailed me about it but did nothing. Complete unprofessiona Managers knew that my salesperson was having problems and didn’t help. Zuckerberg even emailed me about it but did nothing. Complete unprofessional except one person. London was great More

by skyedogger Verified Customer Verified Customer

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Very helpful and pleasant workers that definitely help me find a nice car I'm very satisfied find a nice car I'm very satisfied More

by JAVONIADUBLIN Verified Customer Verified Customer

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Buying a vehicle is a very stressful situation every 10 to 12 years but they made it seem so personal and understood. to 12 years but they made it seem so personal and understood. More

by navarro2008 Verified Customer Verified Customer

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I made a verbal agreement on the phone with finance manager before driving 2 hours to go purchase vehicle. I got there at 8:30pm I was told papers would be ready a sales rep would of called me to get i manager before driving 2 hours to go purchase vehicle. I got there at 8:30pm I was told papers would be ready a sales rep would of called me to get info. None of this happened. Once I was there they took some info and made me my two small children and friends that drove with me wait for hours. At 12 am they decided to do the paperwork after coming over and telling me I had the best deal and price and how I managed to get car down to 25,160 brand new toyota corolla hybrid 2024. Then when i went in office to sign I repeated how I was only paying for registration, tags, and taxes the manadatory fee no package or any other fees. I was told if I put a down payment my monthly fee would go down so I agreed to this. I was very sick and exhausted and my kids as well now almost 12:30 am there computer supposedly had a clitch and shut down and would not come back on. Then it finally did and he had me sign papers so quickly the time being near 1am in the morning. They gave me a usb insted of signed papers despite me asking for a copy. I did not see until I got a computer the next day that they added everything I declined to them to and added packages and all additional fees. They charge me over 32,000 instead of 26,000 that was agreed upon. I would never recommend you step foot in this place unless you want to get blindly robbed. They changed the numbers we agreed upon and my biggest mistake was allowing them to have me there so late that i was so tired to know that they did this. More

by specialearning Verified Customer Verified Customer

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Thieves! !! Stay away… They said one rate with all included and gave me something completely different after having wait until 1am in morning. They blindsided !! Stay away… They said one rate with all included and gave me something completely different after having wait until 1am in morning. They blindsided me being exhausted and then knowing I had two kids and was feeling very sick on top of drinks for two hours to get to the dealership and having another two to drive rushed me through signing bc the computer suddenly shut down and they changed what we ageeed upon and added all the additional bi does and fees I did not consent to and had specifically asked not to have and only pay car and taxes necessary fees. They charged me $6000 extra STAY FAR AWAY More

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Good nice very nice o o o o ok ok ok ok ok ok ok ok More

by JORMANVASQUEZ698 Verified Customer Verified Customer

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Friendly knowledge respectful I have been dealing with this dealership for quite. Awhile. Dexter and Eric are awesome this dealership for quite. Awhile. Dexter and Eric are awesome More

by deecham21 Verified Customer Verified Customer

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Since the beginning this dealership has been bad. They lack service. To purchase the vehicle, I went online to compare and contrast with different vehicles and different dealers. Other said Al Hendri They lack service. To purchase the vehicle, I went online to compare and contrast with different vehicles and different dealers. Other said Al Hendrickson was wonderful, they lied. The vehicle was in transit when I put a down payment on it. They called me a couple of weeks later to let me know that it was in. I made and appointment for 9am on a Saturday. After arriving, I was told my sales person was not there yet and would arrive around 9:30am. Apparently, my time is not valuable to the dealership. I said no, I made the appointment for 9. I asked for a different sales person. Sales manager came to me and asked if I would be patient and wait for the sales person. I said no. My appointment is at 9am, and if the sales person is not due until 9:30, then I should have been told. I asked for my down payment to be returned and miraculously a different sales person was available. I purchased the Grand Highlander. Next, 2 weeks later, I returned to the dealership and told them my key fob was not working. Since, I still only have 1, that was a problem. The sales desk sent me to a sales manager, who sent me to a sales person, who sent me to the service desk, who then sent me back to the original starting point. Each time, I told them my key fob did not work and each time they asked me how old it was, and I repeated each time that it was two weeks old. Finally, the service person said we could try and replace the battery. The sales desk said, okay, do that. The service person said he needed some sort of ticket. Finally, got the ticket and was brought back to the parts sales desk. Asked for a new battery, he said that will be $20. I said no, the key fob is only 2 weeks old. After some back and forth between the parts sales person and the service person, I got a new battery. Still haven't received the 2nd key fob. At the same time, I purchased the cross bars and paid $500. Since I could have purchased them for less anywhere else, I thought this included installation. I asked to have them installed after the oil change and they wanted to charge me another $460. This is without asking me first. I would have said no and returned the cross bars. I told them to remove the cross bars and give my my money back. I was then given a "deal" to have the installation done for $229. This is all a load of crap. Al Hendrickson lacks service. They will sell you a car, set you afloat down the river without a paddle. Good luck to anyone using this dealership. Must be a rather high turnover rate since I don't see any of the people I have dealt with in the past or today. More

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a business with clarity and everything very practical, they present the best conditions and leave us free to evaluate and decide which is best for us consumers and is essential they present the best conditions and leave us free to evaluate and decide which is best for us consumers and is essential More

by CONTATOJRCAM Verified Customer Verified Customer

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Busy but still feel VIP, great service and knowledge from the entire team. No complaints the entire team. No complaints More

by sameilia Verified Customer Verified Customer

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