DARCARS Lexus of Greenwich

I recently purchased a 2017 GX from Dave Miller (Sales Manager) + Randall Spears (Sales Consultant). Although the vehicle I was looking for was not at their specific Greenwich location, they utilized Manager) + Randall Spears (Sales Consultant). Although the vehicle I was looking for was not at their specific Greenwich location, they utilized their DARCARS network to find the car at their Maryland location. They had the car transported here and went above and beyond to make sure it was in great condition prior to me purchasing it. They serviced the car, detailed it, got a second key made and did other improvements without me asking for it. A lot of car dealership employees and managers always say they will "take care of you" but Dave and Randall truly mean it. I know price is important, but when people go above and beyond to make sure you have a great experience, that is what truly delivers a great customer experience. Thanks again, Dave & Randall. More

I dealt with James Palmer and Dave the SM . They are both the BEST !!!! Don't hesitate to deal with them. They are both the BEST !!!! Don't hesitate to deal with them. More

Edwin was very helpful at explaining my service and the work that was being done. work that was being done. More

I enjoy the pick up service, the drivers are always nice and Edwin always keeps me updated about my car. and Edwin always keeps me updated about my car. More

My wife’s car was picked up for service, we had some technology questions and Edwin was very helpful at explaining to us what we didn’t understand. technology questions and Edwin was very helpful at explaining to us what we didn’t understand. More

My car needed service and I needed it before the weekend and Edwin was very kind to me, he explained each part that they would change to my car and what they had do to it. The best was their responsibility and Edwin was very kind to me, he explained each part that they would change to my car and what they had do to it. The best was their responsibility to the delivery time More

Couldn’t have felt better about servicing my car at Greenwich, Edwin was able to get my car picked up and brought back to me. Will definitely use that service again. Greenwich, Edwin was able to get my car picked up and brought back to me. Will definitely use that service again. More

Everything was great,good experience from James palmer, I like it thank you so much like it thank you so much More

Beware of any service done at their facility. I purchased a pre-owned vehicle there and a simple oil change was incorrectly performed. Oil filter installed was the wrong filter and was left loose I purchased a pre-owned vehicle there and a simple oil change was incorrectly performed. Oil filter installed was the wrong filter and was left loose. Oil leaked slowly and luckily it was corrected before any major engine problems occurred. If they cannot perform this simple task....I can only improve more complex issues....BEWARE STAY AWAY....... More

Low pressure, very professional, Extremely courteous. No high-pressure tactics, everyone was quiet, confident and there to make you feel comfortable and help you make the best decision about your purchas No high-pressure tactics, everyone was quiet, confident and there to make you feel comfortable and help you make the best decision about your purchase. More