DCH Kay Honda - Service Center

Top Rate Service Department that Cares As a long time Honda and Acura owner and loyal DCH Family customer I should not be surprised by the level of service, professionalism, knowledge, care As a long time Honda and Acura owner and loyal DCH Family customer I should not be surprised by the level of service, professionalism, knowledge, care and hospitality that I received this past week while having my NSX serviced, but once again I am impressed and compelled to submit this review. It all starts from the moment you enter a dealership and you can't ask to be welcomed by anyone better than Carolyn who is always happy, friendly and a pleasure to speak with. I was then greeted by Service Director, Ken Kallok, who continues to impress me each time I see him. In my opinion Ken possesses all the right skills necessary to lead a top notch service department. He provides sound advice, always takes the time to understand and explain things, is responsive and genuinely cares about his customers and truly loves what he does. Ken has great people in his office like Darlene Kramer, who are very helpful and dedicated. Which then leads me to the master Honda Technician, Anthony Panza, who worked on my 91 NSX. Granted, Acura is Honda, but due to the age and further complexities and nuances of this vehicle, it has to be serviced by the right person and at the right dealership. Both were spot on. I believe Anthony is one of the best Honda technicians in the state and there hasn't been an issue with any of my Honda's or Acura's that Anthony or the rest of the DCH Service and Parts Department have been unable to address and/or resolve. All the Technicians working for Ken are excellent and you could not go wrong with whoever was assigned to work on your vehicle. While there, I also spoke with General Sales Manager, Ruben Arcila, who I conveyed my appreciation to and thanks for all they continue to do with regard to providing the best Honda ownership experience. Much like Ken, he directed all the thanks to his people and for being fortunate to have such a capable team. While I don't disagree with Ken or Ruben I think it all starts at the top and with individuals like them leading by example it makes for a winning product. If you have a Honda (or Acura) in the area and are looking for the right dealership for service, I would look no further than DCH Kay Honda. More

Superior Parts & Service Experience Recently, I had an absolutely wonderful dealership experience when I brought my 2013 Honda Accord Sport in for service and a remote key issue at Kay H Recently, I had an absolutely wonderful dealership experience when I brought my 2013 Honda Accord Sport in for service and a remote key issue at Kay Honda. Initially, I visited Jason Woods within the parts department to see if I could troubleshoot and obtain the parts needed to fix my issue without having to get it serviced in an attempt to save money. Jason was courteous, very knowledgeable, and very patient as he spent a considerable amount of time trying to help me fix my issues. Once it was determined that I needed specialty service equipment to complete the repair, he continued to go above and beyond the call of duty and accompanied me to service to help explain what was going on with my vehicle and ensured the positive experience continued with the Service Department. I am typically not a “dealership” kind of guy. However, my recent experience with the Service Department and more specifically, Jason Woods in the Parts Department, has won my business, hands down. Where I previously avoided dealerships at all costs, I will certainly be returning in the future and sharing my experience with other local Honda owners. Well done and thank you! More

Excellent experience Recently had an unexpected breakdown over a weekend. Needed a new alternator and battery. Called on Monday expecting to hear bad news and a large bill Recently had an unexpected breakdown over a weekend. Needed a new alternator and battery. Called on Monday expecting to hear bad news and a large bill. I was excited to hear the exact opposite. Parts were in stock. Great pricing and I was driving again that evening. Couldn't ask for better service. Thanks Jay and Ken! More

Great Service Joe . Does a great job of making sure everything is checked out on your car .always give a detailed report .and service is fast and good Thanks Joe fo Joe . Does a great job of making sure everything is checked out on your car .always give a detailed report .and service is fast and good Thanks Joe for all your help More

SEE JOE BUDNER FOR EXCELLENT SERVICE! I am writing to commend Joe Budner for his professionalism, thorough knowledge of Honda services and products and pleasant personality. If I could hi I am writing to commend Joe Budner for his professionalism, thorough knowledge of Honda services and products and pleasant personality. If I could him more stars, I would!! When my car is in need of additional service, Joe takes the time to explain exactly what is required to keep it running and in great shape. I value his honesty. If an emergency ever arose with my car, I know I could always call Joe and he would help me. Joe is a very valuable asset, motivated and a loyal DCH Kay Honda employee and should be given the appropriate recognition due him. Kudos to Joe!!!:) More

Great Service They are always prompt and give great service. They always give a detailed report on the car and give that one on one service. Thanks. They are always prompt and give great service. They always give a detailed report on the car and give that one on one service. Thanks. More

15 years of consistency 15 years ago we bought our first Odyssey from DCH. We liked the vehicle and dealership so much, we purchased a second car from them. Both vehicles hav 15 years ago we bought our first Odyssey from DCH. We liked the vehicle and dealership so much, we purchased a second car from them. Both vehicles have been serviced at the dealership. The team has been knowledgable, friendly and out of their way helpful. Mickey Hughes has been our service contact, he's the best. I've had contact with Darlene in service for scheduling and follow-up and Ken Kallock, the manager. Ken and Mickey helped me fix an issue with one of the cars. All points of contact go above and beyond, which keeps my family going back to DCH Honda in Eatontown. More

Experience+Professionalism= Dave Radice Not only does Dave Radice deliver exeptional service when selecting your next vehicle. He remembers you the buyer/friend and your current or future ve Not only does Dave Radice deliver exeptional service when selecting your next vehicle. He remembers you the buyer/friend and your current or future vehicle. Dave is truly an extraordinary salesperson. I always refer my fiends and family to Dave. Always checks on me when my car is in for service. thanks dave More

Service also trade in I had a very pleasant experience from service to sales left with a beautiful HRV everyone was very nice and knowledgeable I am very happy with my new I had a very pleasant experience from service to sales left with a beautiful HRV everyone was very nice and knowledgeable I am very happy with my new car I didn’t expect it. More