Garavel Chrysler Jeep Dodge Ram

Ramon and Keith Where very Understanding of my schedule and took time out for me. Fixed my car as a walk inn. All the staff is pleasant and genuine. I trust this dealer and enjoyed my time spent waiting. and took time out for me. Fixed my car as a walk inn. All the staff is pleasant and genuine. I trust this dealer and enjoyed my time spent waiting. More

My jeep needed service, so I took it down to the dealership as I always do. I had been hearing a rattling sound, and it was past due, so I dropped it off in the morning hoping to have it back before dealership as I always do. I had been hearing a rattling sound, and it was past due, so I dropped it off in the morning hoping to have it back before 4 pm. My service advisor, Keith was very courteous, even though he was being overwhelmed with customers. I got a call about two and a half hours later. It was Keith telling me that he had three different mechanics looking into my truck, and none of them could find the issue, but it might have been fixed by the oil change, since my oil was both old and low. He also said that they did a full once over after I had my car towed, and wanted to check the body to see if there was any damage done to it. I was quite impressed with that, since I only mentioned it in passing, and he remember that fact and had someone look into it. My rear brakes were due for a change, and tried his hardest to work with me on the price, which also very much appreciated. Finally when I got to the center to pick up my Jeep, Keith sent me out with a (most likely busy) technician to see if I could point out the rattling I had been hearing, and we di a few rounds in my car but couldn’t hear the issue any longer. All in all it was a great experience, and I intend on going back to their service center for the life of my vehicle. More

From the minute I walked in the door, everyone was friendly, professional and helpful. I didn't have an appointment but they took care of me right away. Luckily, the work I needed done was recall wo friendly, professional and helpful. I didn't have an appointment but they took care of me right away. Luckily, the work I needed done was recall work so there was no charge. The waiting area was comfortable and clean. Internet access available. I would definitely recommend this dealership to everyone I know. More

Georgetown Crysler Jeep has really worked to improve customer service over the past several months. All of the staff was extremely friendly and greeted me with a smile. They even wished me a "Happy Birt customer service over the past several months. All of the staff was extremely friendly and greeted me with a smile. They even wished me a "Happy Birthday!". The service center waiting area is comfortable with wide screen TV and complimentary beverage service. They are very good about explaining repairs that are needed and how they impact your overall driving experience. I would send any of my friends looking for a Jeep to this dealership. Great job by all! More

After being frustrated at another dealer because they were not able to ping-point my issue with the engine light keep coming up and the grand cherokee stalling on my 16yr old Daughter, and every time i w were not able to ping-point my issue with the engine light keep coming up and the grand cherokee stalling on my 16yr old Daughter, and every time i when back, i was told it was something different, i decided to visit this dealership. From the time i walk in, Keith Zarembski gave me the sense of knowing what they were doing. He proceeded to completely go out of his way to help and explain the issue to the point where i was taking to the back by one of the Technician - Fred Collins whom further explain but also show me the issue and reason for the problems as well as highlight other possible concern on the poor quality of the work that was done by this other dealer. In net, i would recommend Keith and this dealership to my friends and family and personally like to thanks Keith for his professionalism and help he provided me during my visit. More

My experience with sales was a few years ago, so I will focus on service. The people in the service department are pleasant enough, and try to be helpful. Also, they are good about giving you a lift to w focus on service. The people in the service department are pleasant enough, and try to be helpful. Also, they are good about giving you a lift to work or home while your car is in, and/or renting a car, which is a nice plus. My issues are these: First, I have had my Wrangler in repeatedly for two separate problems that have still not been rectified. Second, more than any other dealer's service department I have ever used, I NEVER get out of Georgetown without spending hundreds, if not thousands, more dollars than I expected to, even if I just take the car in for routine service. There always seems to be some expensive procedure that urgently needs to be done to avoid calamitous consequences. I find this ironic given the posters behind the service desk touting the Wrangler's toughness - when you buy it, they describe it as "bulletproof" and claim it will run forever. Same with the Liberty, one of which we also own. Unfortunately I do not have enough knowledge to tell whether all this stuff really is essential or not, so I always end up just taking their recommendation and paying through the nose. More

My overall experience with service is great and that is due to Keith. Keith's professional, Knowledgeable And very compassionate towards the customers makes it easy to work with chrysler. due to Keith. Keith's professional, Knowledgeable And very compassionate towards the customers makes it easy to work with chrysler. More

I came to this dealership because I had dealt with them before and they were always responsive, fair, and performed good service. This time I came looking for another car, and Annie Granchelli greeted me before and they were always responsive, fair, and performed good service. This time I came looking for another car, and Annie Granchelli greeted me with a big smile and immediately made me feel like a person, not a sales prospect. She took the time to listen carefully to my needs, diminished my anxiety, and then not only took me on a test drive, but actually took me to another dealership to inspect their offerings. She pointed out things that I would not have noticed, addressed my concerns, and helped me objectively evaluate my purchase. I never felt pressured or condescended to. Milton speedily secured me a good finance rate, and with Omar's financial acumen and warmth, I happily drove away that same afternoon in my Certified Pre-Owned 2011 Dodge Journey. The whole experience was surprisingly fun, and I would highly recommend this dealer, especially to any woman purchasing a vehicle. More

Keith is very courteous and customer service oriented. The facilities were excellent as it made it very easy for me to wait and pick up my vehicle. Keith was also very knowledgeable from a service aspect. The facilities were excellent as it made it very easy for me to wait and pick up my vehicle. Keith was also very knowledgeable from a service aspect. More

I went to Mrs Granchelli because she look very friendly i felt very comfotable asking any question, she was ready to answer any question i have i left the dealer place with my new car very happy i'm sure i w felt very comfotable asking any question, she was ready to answer any question i have i left the dealer place with my new car very happy i'm sure i will go back if a have need a new car or anything also because i know there is Mrs Granchelli with a lot customer service skill it's very hard to find a good person who make you feel welcome and she did. PS.thank you Annie for stay late for me i really appreaciate you time and effort you are a very good sale person good luck:) More