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Honda of Owings Mills

Owings Mills, MD

4.5
996 Reviews

9701 Reisterstown Rd

Owings Mills, MD

21117

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Showing 996 reviews

May 24, 2024

Josh the service advisor made our visit a good experience as he provided outstanding customer service and is the reaso. We service our cars at Honda Owings Mills. More

by coachpwebb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh was outstanding! Also, the cashier was friendly and weicoming!
May 24, 2024 -

Honda of Owings Mills responded

We're delighted to learn about your positive experience and the great assistance provided by Josh! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 24, 2024

Staff was very courteous and friendly . I was kept well informed of the status of my car. More

by dwiley64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
May 25, 2024 -

Honda of Owings Mills responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 24, 2024

They are totally awesome! They take care of all your needs! Just like family. From the minute you walk in, it's so comfortable waiting for your vehicle More

by alvera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Ross
May 28, 2024 -

Honda of Owings Mills responded

We are delighted to know that your experience was awesome! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

May 23, 2024

Did a great job with the service, check out everything, made recommendations that needs to be done immediately and later. More

by Sagbah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara
May 24, 2024 -

Honda of Owings Mills responded

Thank you for choosing us for your vehicle service needs! We're thrilled to hear that we did a great job with your service, thoroughly checking everything and providing recommendations for immediate and future maintenance. Our team is committed to ensuring that your vehicle receives the best care possible, and we're delighted that you had a positive experience with us. We look forward to serving you again!

May 21, 2024

You can get an appointment quickly. They don’t try to sell you anything extra. I feel the prices are good. However, over 3 hours to have a tire replaced. Not cool. More

by Hime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Service Dept 4 Stars
May 22, 2024 -

Honda of Owings Mills responded

Thank you for reaching out and sharing your experience. I apologize for the inconvenience caused by the extended wait time for your tire replacement. We take customer feedback seriously and strive to provide efficient service while maintaining fair pricing. I would appreciate the opportunity to address your concerns personally and ensure your next visit is smoother. Please contact me at your earliest convenience so we can discuss how we can improve and earn back your trust. Sudip Gupta General Manager Phone: (667) 622-9981 Email: sudipgupta@hondaofowingsmills.com

May 18, 2024

I enjoy every visit to the dealership from the time I went to test drive to the paperwork and maintenance visit. The staff are so pleasant and a joy to deal with. More

by mrsla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlotte Marsheck, Matt, Larry Brooks
May 21, 2024 -

Honda of Owings Mills responded

We're thrilled to hear that you've had such positive experiences with us! Our team works hard to ensure that every aspect of your visit, from test driving to paperwork and maintenance, is enjoyable and hassle-free. We pride ourselves on having a friendly and professional staff who are dedicated to making your experience with us pleasant and memorable. Thank you for choosing us, and we look forward to continuing to provide you with excellent service in the future!

May 18, 2024

Customer service at all levels is exemplary. Shuttle service availability is always a plus. Appointment scheduling fits my busy lifestyle. Cynthia deserves 5 stars because she was the highlight More

by Sabrinab49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia-Service Tech ⭐️⭐️⭐️⭐️⭐️
May 22, 2024 -

Honda of Owings Mills responded

We're delighted you had a great experience! Our customer service is top-notch, with convenient shuttle service and flexible scheduling. Cynthia is a standout for her professionalism and care. We're here for all your automotive needs in the future!

May 17, 2024

While the salesperson was excellent, and I love my car, it has now been 90 days since I purchased my vehicle (February 16) and I still do not have a registration/license plate. I have been issued two tempo More

by rseely1963
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bo Lee, Guillaume Mimoun
May 17, 2024 -

Honda of Owings Mills responded

Thank you for your feedback about not yet receiving your new vehicle registration. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Sudip Gupta, General Manager sudipgupta@hondaofowingsmills.com

May 17, 2024 -

rseely1963 responded

Great. What am I supposed to do in the meantime? Sit here and look at my car?

May 16, 2024

Fast reliable good people great work on car as well as making the car feel great again. More

by ddailey31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermain
May 17, 2024 -

Honda of Owings Mills responded

We are delighted to know that your experience was good! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

May 14, 2024

It is nice place to buy the car and the people are so nice and helpful More

by amarendra Mishra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Jay, Q Sue
May 17, 2024 -

Honda of Owings Mills responded

Congratulations on your new vehicle! We're thrilled to have delivered a nice sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.