O'Donnell Honda

They damaged my car swapping out a part. They lefts gouges on the body taking out chunks of paint. This was pointed out before I even drove off the lot. The Service rep tried to play it off. But gave m gouges on the body taking out chunks of paint. This was pointed out before I even drove off the lot. The Service rep tried to play it off. But gave me her service managers card. The service manager would not apoligize or take blame. He tells me that his mechanic said that the marks were there already. Then changes the story a few minutes later. Throwing in that maybe he did damage it but didn't notice. Which is highly unlikely. Unless the person was blind. Furtheremore, he talked down to me as if talking to a child. Then proceed to tell me take him to court if I dared. I was tempted. Considering the amount of trouble they were giving and his attitude I was really tempted.. Avoid this lousy dealership full of liars, incompetent service personel, and hostile workers. More

Excellent service and sales department! Have bought many cars from them was treated great. Service does a great job of maintaining my vehicles. They always seem to be very serious in making sure I am happ cars from them was treated great. Service does a great job of maintaining my vehicles. They always seem to be very serious in making sure I am happy. I have been buying cars from O'Donnell for many years now and will continue to do so. Great job! More

After leasing my vehicle and taking it home, I have been lied to by the salesman regarding his supervisor, and ignored by both the new car manager and the general manager of the dealership. I was given fals lied to by the salesman regarding his supervisor, and ignored by both the new car manager and the general manager of the dealership. I was given false information by the salesman the day I got my car. Had I been given accurate information the day I went into the dealership regarding insurance coverage, there is a possibility I would not have gotten the model of car I got. I explicitly requested information regarding insurance coverage, and was given misinformation. I would not have minded had I been told "I don't know the answer to your question." (This was what was told to me after I sent several emails requesting the information). Instead I relied on the false misrepresentation of the salesman, and now have extra monthly expenses that I did not factor into (but would have liked to have been able to) for my new car. I specifically asked if I neede full coverage, or what type of coverage I would need for a lease because I was under the impression I needed complete coverage. (I am from a different state, and was unaware of how MD insurance coverage worked in regards to leasing). Instead of relying on myself, I stupidly listened to the salesman. I pulled up my account insurance information at his desk, showed him the coverage I had, and he said it would be fine. My issues are 1) I was given misinformation and then 2) when I gave the salesman a chance to remedy it, he was rude and lied to me about his supervisor. When I explained the situation to his real direct supervisorvia email, he ignored me. When I explained the situation to the dealership's general manager, he ignored me. I don't care about paying extra money for insurance. It's fine. The problem I have is that I was treated wonderfully, until I drove off the lot, with my contract signed. Then, it was as if I was never their customer. More

Been going to this dealership for nearly 5 years for service. Haven't had a lot to complain about. Waiting area is clean, has good amenities and now provides Internet connection. Car (interior) come service. Haven't had a lot to complain about. Waiting area is clean, has good amenities and now provides Internet connection. Car (interior) comes back as clean as it went in (not cleaner unfortunately but hey). And work done has been problem free. Overall a good experience. More

They outright lied to me on prices and my trade-in. Don't trust them: they'll be nice to you for a while, then treat you like an animal. trust them: they'll be nice to you for a while, then treat you like an animal. More

Over the phone, I confirmed with O'Donnell that the problem with the car I had bought from them was covered under an extension of the warranty, and that I would not be charged for the repair. When I b problem with the car I had bought from them was covered under an extension of the warranty, and that I would not be charged for the repair. When I brought the car in, the service advisor told me that I had to be prepared to pay for the repair, and that they might not fix the car under the warranty. When I complained politely, the service advisor told me to leave, that O'Donnell would not have anything more to do with me, and would not fix the car. More

The best Honda dealership in the area. I purchased my CrV in 2002 and was able to order the exact color, trim package that I wanted and was even able to track my vehicle's arrival from Japan via the inte CrV in 2002 and was able to order the exact color, trim package that I wanted and was even able to track my vehicle's arrival from Japan via the internet! Since my purchase I have not noticed any change in the high quality of customer service that I receive. They treat me as well as they did when I first walked in the showroom. I take friends along to my service appointment just so they can experience what a dealership should be. I am greeted at my car when I pull into the indoor service bay by a customer service rep with clipboard, they immediately right down my service needs, and offer me fresh coffee, donuts, fruit, and the morning paper. When my car is done it's back in the service bay where I left it and ready for me to drive. This dealership has earned the Honda Presidential Award and it is truly deserved. More

Experienced the "in your face" attack when I drove up by an over-aggressive salesman hanging out in the front door, immediately made me uncomfortable/put me on the defensive. I wanted another s drove up by an over-aggressive salesman hanging out in the front door, immediately made me uncomfortable/put me on the defensive. I wanted another salesperson. Their 2005 stock was very low and did not have what I wanted. David did try to work with us, but in the end, could not offer the car I wanted in the time I wanted. More

I’ve had my routine maintenance performed and the clutch replaced under warrantee on my 2001 S2000 at O’Donnell Honda. In every case the work was done as promised without any difficulty or surprises clutch replaced under warrantee on my 2001 S2000 at O’Donnell Honda. In every case the work was done as promised without any difficulty or surprises.<br><br>However I bought the car there any my $500 deposit I placed on the car prior to it's arrival at the dealership was left out of the contract by “mistake.” Fortunately, I noticed it.<br> More