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Ourisman Honda of Laurel - Service Center

Laurel, MD

4.6
97 Reviews

97 Reviews of Ourisman Honda of Laurel - Service Center

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June 12, 2024

The service was very good and I did not have to wait long for my results More

by Ted Clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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June 11, 2024

Impeccable customer service, knowledgeable staff, professional demeanor. Thank you kindly for providing a seamless experience for my first service visit. We appreciate your dedicated service. More

by patri.lucas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Rowe
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June 08, 2024

The service team is great and handled my recall and service needs pretty quickly after a disappointing experience with another Honda dealership More

by tsd135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
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Jun 10, 2024 -

Ourisman Honda of Laurel responded

Thank you so much for your kind words! We're thrilled to hear that our service team was able to turn your experience around and meet your needs promptly. We appreciate your patience and are glad we could assist you after your previous experience. If you need anything else in the future, don't hesitate to reach out!

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June 07, 2024

Quick and fast service. Oil change and tire rotation was very timely done, as well as the inspection. More

by Honda24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Vanni
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Jun 10, 2024 -

Ourisman Honda of Laurel responded

Thank you for your positive feedback! We're glad to hear that you were satisfied with our quick and efficient service. It's great to know that your oil change, tire rotation, and inspection were completed in a timely manner. If you need any further assistance, please don't hesitate to reach out. We appreciate your business!

Helpful
May 17, 2024

Great very helpful Marvin was excellent Even without an appointment the service was quick thanks More

by Fulton4671
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
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May 18, 2024 -

Ourisman Honda of Laurel responded

Thank you for your kind words! We're thrilled to hear that Marvin provided excellent service and that we could assist you quickly, even without an appointment. We appreciate your feedback!

Helpful
May 15, 2024

The facilites were clean and my car was serviced very quickly. The technician advisors were also courteous and helpful. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
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May 18, 2024 -

Ourisman Honda of Laurel responded

Thank you for your positive feedback! We're glad to hear that you found our facilities clean and your car service quick. Our technician advisors appreciate your kind words about their courteous and helpful service. We look forward to serving you again!

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May 08, 2024

Came for an oil change and to check for a screeching sound from my brakes. Only charged me for the oil change and didn’t try to charge me for any unnecessary services or try to pressure me into any type More

by Justin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
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May 08, 2024 -

Ourisman Honda of Laurel responded

Great to hear you had a positive experience! It's refreshing when a service center prioritizes honesty and customer satisfaction. Thanks for sharing!

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May 04, 2024

Scheduled an install at 10am with Chris in service. Chris was great and told me it would take an hour fifteen max. Right on schedule as I departed 11:15. Highly recommend using this dealership for serv More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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May 07, 2024 -

Ourisman Honda of Laurel responded

Thank you for sharing your experience with us! We're thrilled to hear that Chris from our service team provided you with great assistance and accurately estimated the wait time for your install

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May 01, 2024

The service department was very professional and the service was complete and very timely. The car was returned clean with all the services completed. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Ourisman Honda of Laurel responded

Thank you for your kind words and a 4 star review. See you soon.

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April 30, 2024

Oil & filter change…2015 Honda Fit EX…$59. 95 advertised price…$76.74 Final Price…Was told before wok started. More

by kadovp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Apr 30, 2024 -

Ourisman Honda of Laurel responded

Thank you for bringing this matter to our attention, and we sincerely apologize for any confusion regarding the pricing of your recent oil and filter change for your 2015 Honda Fit EX. Please contact our service manager Bill Lavin 2 blavin@ourismancars.com if you need anything else.

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