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Silveira Chevrolet - Service Center

Sonoma, CA

4.1
7 Reviews

7 Reviews of Silveira Chevrolet - Service Center

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May 24, 2024

Consistently reliable and trustworthy. Courteous and helpful staff in all departments. I feel fortunate to have found them. Highly recommend them. More

by Dingo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David May
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Milligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Tarvid; Jamie Musgrove; Mike B. (manager)
May 25, 2024 -

Silveira Chevrolet responded

Dingo, Thank you so much for your kind words! We are delighted to hear that you had a positive experience with our team. Your trust and satisfaction are incredibly important to us. We strive to provide courteous and helpful service across all departments, and it’s wonderful to know that our efforts have made a difference for you. We truly appreciate your recommendation and look forward to continuing to serve you!

May 19, 2024

Brought it in for the same problem twice and they tell me it's a sensitive part. I'm sure they'll tell me that until it's out of warranty. Did the regular service but only change? The oil did not rotate tir More

by joecuevas196963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Milligan
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024 -

Silveira Chevrolet responded

Dear Joe, Thank you for taking the time to share your feedback with us. We appreciate all the chances we get to improve our service. We sincerely apologize for the inconvenience you experienced during your recent visit. Your long-term loyalty is incredibly important to us, and we regret that we did not meet your expectations this time. We are particularly concerned about your interaction with our service writer. Professionalism and respect are core values we uphold, and we are sorry you did not receive that during your visit. We value your feedback and would like the opportunity to make things right. Please contact Mike Brooks, the General Manager, so we can discuss how we can address your concerns and restore your faith in our service. Thank you again for bringing this to our attention. We hope to have the chance to serve you better in the future. The Silveira Chevrolet Team 707-343-8311

May 14, 2024

Easy to get an appointment and always take care of the problem. Staff helpful and courteous More

by Chevy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David May
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Silveira Chevrolet responded

Dear Customer, Thank you for the amazing review on our Service Advisor, David, and our Service Department as a whole. We appreciate you taking the time to leave a review about your positive experience and we're happy to hear that we're doing such a good job. Thank you for your loyalty to Silveira's!

May 10, 2024

The dealership is as expected but some things could have been a little bit better. Initially receiving the car the front lip was moderately scraped and chipped on my c8 Corvette but I told them don't worry More

by joshpan2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David May
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Milligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Silveira Chevrolet responded

Josh, Thank you for taking the time to give us a review on your experience. As much as we like hearing about people's experiences, we also want to learn from them. So thank you for giving us your honest experience. We also want to come through on our promise for a discount for being understanding, if you could call Mike Brooks, our General Manager, he will see to it that happens. Thank you once again for your valuable feedback and for choosing our dealership. We're committed to continually improving our services, and we hope to have the opportunity to serve you better in the future.

April 27, 2024

the mechanic kept me informed of the progress because i was waiting. Cold, old coffee. More

by marilynsylvestri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael J.
Apr 29, 2024 -

Silveira Chevrolet responded

Marilyn, thank you for taking the time to leave a review on our service, and for making it positive! We appreciate your loyalty to us and for supporting us. It sounds like we will have to go on a coffee run to return the favor!

April 27, 2024

Very polite service department Sara very graceful too Great to have coffee Clean bathrooms Free oil change More

by Copanjo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Salmas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Silveira Chevrolet responded

Thank you for taking the time to leave a review on our service team, we appreciate it and love to read them! Thank you for your loyalty to us!

April 25, 2024

Very convenient to drop off vehicle with out sitting in a line and waiting to be helped! More

by ryangranko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David May
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Milligan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Silveira Chevrolet responded

Ryan, thank you for the amazing review. We love to read about the positive experiences our customers have with us and it lets us know what we're doing right and wrong! Thank you for being a loyal customer to Silveira's and have a great day!