Southern Chevrolet

We bought a used 05 Suburban back in late September. I traded in a van and got the loan for my car paid off, keeping the car. Here it is, October 17th, and neither loans on either of my vehicles are paid traded in a van and got the loan for my car paid off, keeping the car. Here it is, October 17th, and neither loans on either of my vehicles are paid off. The loan is showing up on my bank's web page and Carrie, told me that the money from my bank had been received about 2 weeks ago now. I feel like this dealership is trying to do good. But it just seems like it's missing some thing. We have been to this dealership several times and dropped off the vehicle 3 times. When we first got it the vehicle had not been cleaned. MAYBE somebody vacuumed in the front seats but they didn't bother with any thing else. There was still french fries, change, gunk in cup holders, fur, hair and what ever else from the previous owner. I understood when they told they don't prep vehicles until they are sold. I wouldn't want to lose money either. But when I complained and Richard told me he'd already paid $400 to have the vehicle cleaned 3 times . . . ? How am I supposed to reply to that? Why is this huge dealership being ripped off and paying $400 to NOT have my vehicle cleaned 3 times? I am frustrated. I would like to believe that this dealership is one I can come back to when it is time for another vehicle. I want to be able to have and enjoy that experience. I want to find people that will give me the no bull answer. I want to know when my vehicles will be paid off. I want to know straight answers. I want good customer service. I understand that we as consumers can not always be the biggest joy but we are the reason you are here. I do believe Richard, used car sales manager, is doing and going to do good things to help us out. It all just seems very time consuming. He has made sure a knocking noise in my steering was fixed, the pit in the windshield was fixed, holes in seats were fixed. Now we just have to get the DVD player working and the alignment redone. The alignment was fixed but then they worked the knocking issue and messed up the alignment. Thanks. More

was at dealership 3 times, worked with new car manager, levi and the used car manager. The used car manager was rude and very unwilling to work with my wife and I. She will not go back to hall Chevy becaus levi and the used car manager. The used car manager was rude and very unwilling to work with my wife and I. She will not go back to hall Chevy because of him. Levi and the new car manager (mike) were extremely helpfull and worked with us to get us in a new truck. More

I really wanted to purchase a vehicle. I met a great sales person who went above and beyond. He was personable. He brought me an offer. I countered but it was unacceptable. I was disappointed with sales person who went above and beyond. He was personable. He brought me an offer. I countered but it was unacceptable. I was disappointed with the offer handling. About a week later, I received a call from their Marketing Dept. I was assured I would be receiving a call regarding the offer I made on the truck. I waited for that call and never received any followup. I'm disapointed. More

Well being a military guy and getting transferred to a lot of different areas means that you usually get a vehicle that fits the area you are in. i came from a region where a vehicle needed to be heavy an lot of different areas means that you usually get a vehicle that fits the area you are in. i came from a region where a vehicle needed to be heavy and all wheel drive. when transferred down to here tho i needed a car. i walked in and they set me up right from the get go to get me into the car that would best suit me. Levi also didn't try to sell me to an idea right off the bat which is a huge plus for him. i had my eye set on a Malibu early on but wasn't do out of my lease until a later date. a little bit later he called me to see how things are going and just checking to see if i was still interested in the Malibu. Well a couple days later i read up about the Chevy cruze and knew that was the car i wanted. i came in and me and him reviewed all the paperwork from before and went too getting me into one. Well i got my cruze and am very pleased with it. not to mention that i became a celebrity for buying the first one in the hampton roads region. a few of the other dealers really wanted to take a look at it.( they barely had it a day )they are very friendly and great people to haggle with. I will recommend them to my military friends and also to my neighbors. Thank you Levi for getting me into my car. More

When I visited the dealership I was only browsing the lot, not really intending to buy. I had one vehicle in mind (another brand), and I knew I could not afford it at that time. The Equinox on display lot, not really intending to buy. I had one vehicle in mind (another brand), and I knew I could not afford it at that time. The Equinox on display just outside the showroom caught my eye. Mr. Whitehead gave me a thorough rundown of it and I said I would think about it. He asked me to sit inside and then proceeded to take it on a test drive. I fell in love with it. If he had asked me if I wanted to test drive it I would not have, but he was anxious to show me all it had to offer. I love this vehicle far more than I think I would have liked the other brand, even if I could have afforded it. Even after the test drive Mr. Whitehead was so committed to being sure I thoroughly knew and understood everything about this vehicle. He was very pleasant and made the experience very enjoyable. I don't feel he is the kind of salesman that was a one day experience. Whenever I am at the dealership he waves and is so pleasant. I would recommend Levi and this dealership to anyone looking. More

I love this dealership! The dealership was so clean and very helpful with everything when it came to buying my husband and I new Chevy Traverse. I just want to express so much gratitude to Levi our salesma very helpful with everything when it came to buying my husband and I new Chevy Traverse. I just want to express so much gratitude to Levi our salesman. When it came to purchasing additional protection with our vehicle Mike Clevenger was so helpful and answered all of our questions and met all of our requests. I purchased a Malibu back in 2006 from the dealership and I can't express enough the excellent customer service this dealership has. I would like to also mention the service department from the time you check to the end of your appointment. When everyone asks me where I got our vehicle at I tell everyone about the dealership all the time. More

Very pleasant, no pressure experience. Salesmen knowledgable and helpful. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx knowledgable and helpful. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx More

My husband and I had a great experience while shopping for a used vehicle. I would recommend this dealership and especially Yvonne Hamiltion to my friends. She listened to all of our needs and wants for t for a used vehicle. I would recommend this dealership and especially Yvonne Hamiltion to my friends. She listened to all of our needs and wants for the vehicle and helped us with ease through the process. More

Hello I had a great experience with this dealership. They are very helpful and know the products well. I would recommend this dealership to all my friends. I am a repeart customer and will be in the n They are very helpful and know the products well. I would recommend this dealership to all my friends. I am a repeart customer and will be in the near furture. The online team is wonderful. Thank you for my great SUV. Lorrie Triplett More