Robert Alvine

The best dealership I’ve ever been to. Matt is awesome. Every one so friendly. Matt is awesome. Every one so friendly. More

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DO NOT RECOMMEND! worst dealership. i bought a crosstrek in 2023 and had a wonderful experience with taylor. after i got home my car was making noise while breaking. worst dealership. i bought a crosstrek in 2023 and had a wonderful experience with taylor. after i got home my car was making noise while breaking. i called the dealership and was told to bring it in to be looked at. they said there was nothing wrong and i was sent away. the noise got louder before i made it home that same day. i got my car looked at by my own mechanic and was told my breaks and rotors were warped from over heating. i call the dealership back and told them what my mechanic said. they were willing to take a second look and replace them… maybe. i got my car towed back to the dealership and was told they only replaced my front rotors and break pads. i told them to replace them all like my mechanic recommended. brian told me my mechanic was just trying to scam me and was lying to me to make money off of me. he also was aggressive on the phone when i explained the full story and what my mechanic said. he refused to listen to my concerns and told me that my car was being sent back to me anyway. i then contacted taylor, who had sold me the car, and she helped me get my car looked at a second time. by that time i had left a review like i am now about what ive said above. Brian then called me and told me they wouldn’t help me unless i deleted the review. i deleted the review and scheduled my second appointment. when i scheduled with the service team, they answered all my questions and listened to my concerns. everything was good but the day of my appointment brian called me to let me know my appointment was canceled and if i wanted to know more i should call him. so i did, and he told me bc of the review that i was not someone they wanted in their dealership and i was no longer allowed to have my car serviced there. i paid for a warranty and the car wash/oil change package. i was told i can’t get refunded for it and i can’t use it at other subaru dealerships. i called and emailed for any information and no one ever answered my calls or emails. i got a case started with the dmv and they claimed they were responding to me the whole time. i tried to reach out to see if they had the wrong contact info but still nothing. this dealership has multiple complaints involving similar situations like mine. wonderful staff but terrible management. if i could give zero stars i would. More

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I recently had an unfortunate experience with Subaru Dealer in Branford,CT that I feel compelled to share. The level of service provided was simply unacceptable. The staff exhibited a consistently bad a Dealer in Branford,CT that I feel compelled to share. The level of service provided was simply unacceptable. The staff exhibited a consistently bad attitude, displaying rude manners and a shocking lack of professionalism. From the moment I stepped foot into the dealership, I was met with dismissive behavior and a palpable air of superiority from the staff. Instead of feeling welcomed and valued as a customer, I was made to feel like an inconvenience. The interactions were marred by a lack of basic courtesy and respect. What was most concerning was the evident lack of education and training of the service manager. It was apparent that he waqs ill-prepared to handle even the most basic customer inquiries. Instead of providing helpful and accurate information, they seemed more interested in rushing through interactions or deflecting questions altogether. Overall, my experience with Subaru Branford CT dealer was nothing short of disappointing. It's disheartening to see such a disregard for customer service and professionalism in an establishment that should prioritize customer satisfaction. I would caution anyone considering doing business with them to proceed with extreme caution. More

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Clean, comfortable, with the most welcoming crew of sales and service folks. Matt Keeney in sales is top notch. and service folks. Matt Keeney in sales is top notch. More

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My relationship with this dealership is really close to my heart:from the owner to sales and my special friend Andi who’s been part of my journey through cancer back in the beginning of Covid. I can’t than my heart:from the owner to sales and my special friend Andi who’s been part of my journey through cancer back in the beginning of Covid. I can’t thank her enough for all the special things she’s done and helped me with. I am really thankful for this wonderful facility that I consider my family. More

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Tim Harris was a pleasure to work with, no pressure, good listener, and found us just what we were looking for and within our budget. Thank you!! listener, and found us just what we were looking for and within our budget. Thank you!! More

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Matt is awesome. Doesn’t make me haggle, gives me a great deal every time I go in. I was in and out with a new car in 90 minutes. Thanks buddy and I’ll see you in 30 Doesn’t make me haggle, gives me a great deal every time I go in. I was in and out with a new car in 90 minutes. Thanks buddy and I’ll see you in 30 months! More

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Everyone was awesome esp. Matt and Andi Bob manages a great team of people. Good work all around. Matt and Andi Bob manages a great team of people. Good work all around. More

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Mt thermos control valve was defective and the Forester is a little over 3 years old. Bob Alvine called me and asked me to bring the car in. This repair was not covered under the warranty and the cost was is a little over 3 years old. Bob Alvine called me and asked me to bring the car in. This repair was not covered under the warranty and the cost was $1500. Premier went out of their way to make this right and covered the entire repair except the diagnostic fee. Premier is changing my perceptions of car dealerships. I would highly recommend Premier to anyone buying a car. It's nice to know that there are still people out in the world who value doing the right thing and going the extra mile. More

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Idly efficient with state of the art technology. A helpful sales staff that always dealt with any problems bringing it to positive outcomes. An efficient and communicative service department, very a A helpful sales staff that always dealt with any problems bringing it to positive outcomes. An efficient and communicative service department, very accommodating and informative and communicative. More

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