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BMW Markham

Markham, ON

4.7
537 Reviews
We know your time is valuable, and are committed to simplifying the car buying process to make your next purchase as fast, easy, and transparent as possible. We offer you our best price first, which means we’ve also removed the negotiation – one of the most painful parts of the buying process. We don’t add any additional fees to your deal. And if you have a vehicle to trade in, we’ll give you a written offer to buy your car, even if you don’t buy ours. And with our three-day return and exchange policy, it’s impossible to buy the wrong car. Visit us today to experience the Pfaff difference. Proudly serving the Markham, Unionville and surrounding area for over 30 years. Part of Pfaff Automotive Group. In business since 1964 and One of Canada’s Best Managed Companies since 2011. High volume BMW dealership with one of the largest inventories in Canada Large fleet of BMW and MINI loaner vehicles for our sales customers when their car is in for service (admin fee applies) Knowledgeable team of Sales Consultants, Service Consultants and Parts Consultants to serve you. Official BMW i dealer for BMW’s electric lineup of vehicles Customer lounge with coffee, snacks, Wi-Fi, massage chair and work stations Supporter of the local community: Charities, Sports Teams and Community Events Fully equipped Children’s Play Room
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8111 Kennedy Road

Markham, ON

L3R 5M2

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Showing 537 reviews

May 18, 2024

Professional and respectful experience was very pleasant. Will definitely recommend to friends family and colleagues. More

by Ermanno
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Ni
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024

Need to improve handling customer satisfaction. Customer’s time is very important. Some of the customers are working people, they need to spend their time to bring their vehicle to service on their More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kennard Chan
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024

Absolutely amazing Experience with Jack and manager. They were really patience gave me best advice and a amazing deal on my 2023 330ix absolutely live the car. Thanks guys will come back to jack for ano More

by ftousif.ft
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Yue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mac Shen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024

I had my third BMW from this dealership . I have been very happy about their services . They are very professional and helpful .I definitely recommend this dealership . More

by afson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Dal Ferro
May 15, 2024 -

BMW Markham responded

Afson, we're so pleased to know you've had a great experience with us at BMW Markham. We appreciate your loyalty and recommendation! Enjoy your third BMW!

May 13, 2024

What’s wrong with this xxxx dealership? Every time I book my vehicle in for service, I get a call /text from someone in sales trying to sell me a new car! STOP! I already bring my vehicle t More

by Bigvee-TO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mac Shen
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

BMW Markham responded

I understand your frustration, and I apologize for the inconvenience caused by the sales outreach during your service appointments. Our aim is to provide a seamless and hassle-free experience for our customers. I'll ensure that your feedback is passed along to the appropriate department to prevent such occurrences in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Best, Iriana Palomares - Assistant Service Manager - irianapalomares@lithia.com

May 11, 2024

Jimmy is the BEST in the game! Seamless transaction from top to bottom & start to finish. The man knows what he’s doing and is incredibly gifted & talented at it. Would recommend t More

by Medals
Recommend Dealer
Yes
Employees Worked With
Jimmy K. - ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
May 13, 2024 -

BMW Markham responded

We're delighted to know that Jimmy provided a seamless transaction for you at BMW Markham. It's great to see such positive feedback about our team, and we appreciate the recommendation!

May 09, 2024

I’ve bought 2 BMW from them and it looks like I’m going to buy another very soon. More

by josephpaolini69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
May 09, 2024 -

BMW Markham responded

Thank you for your loyalty, Joseph! We're delighted to hear that you've had such positive experiences with us at BMW Markham and that you're considering purchasing another vehicle from us soon. We strive to provide exceptional service and ensure that every customer leaves satisfied. If there's anything we can assist you with or if you have any questions about your upcoming purchase, please don't hesitate to reach out. We look forward to welcoming you back soon!

April 30, 2024

Left my car for repair on Apr 9th, no date of pick up, just keep telling me tomorrow and tomorrow, no car for 10 days, no loaner, no reply until I had to borrow someone's car to go in person to the worksh More

by maka910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Mak
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

BMW Markham responded

We're deeply sorry to hear about your frustrating experience at BMW Markham. Providing prompt and reliable service is our priority, and we understand your disappointment with the handling of your car repair. We take your feedback seriously and would like to investigate this matter further to ensure it's addressed appropriately. Please reach out to us directly with more details so we can understand the specifics of your situation and work to resolve it to your satisfaction. Your satisfaction is important to us, and we're committed to improving our service based on your feedback. Best, Iriana Palomares - Assistant Service Manager - irianapalomares@lithia.com

April 29, 2024

If you want excellent service see Eddie. I recently changed to summer tires and Eddie was ABSOLUTELY FABULOUS! He went above and beyond to look after me. I was in and out of the dealership a More

by mar.ahearn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
Apr 29, 2024 -

BMW Markham responded

It sounds like Eddie at BMW Markham really impressed you with his exceptional service, Mar! It's wonderful to hear that he went above and beyond to take care of you during your recent visit for summer tire changes. We'll make sure to pass on your kind words to Eddie and the team. If you ever need anything else, don't hesitate to reach out. Safe travels on your newly serviced BMW!

April 24, 2024

Excellent service and diligent follow-up from initial contact to after sales. Parts purchase was also seamless. More

by Ron
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nasir Ahmadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sandy Glover and Barry Kwan
Apr 24, 2024 -

BMW Markham responded

Thank you, Ron, for sharing your positive experience with BMW Markham! We're thrilled to hear that you received excellent service and diligent follow-up throughout your entire journey, from the initial contact to after-sales support. It's fantastic to know that your parts purchase was also seamless. Providing exceptional service and ensuring a smooth experience for our customers is always our top priority. We truly appreciate your feedback and look forward to serving you again in the future.

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